GeoPoll
Program Manager
Nairobi,
Kenya
GeoPoll
is the leading provider of mobile device-driven research, data collection, and
analysis in emerging markets, providing full-service solutions to its broad
client base.
GeoPoll
has experience administering surveys in more than eighty-five countries and
conducts approximately ten million surveys annually in more than forty-five
languages. With operations in Africa, Asia, Latin America, and the Caribbean,
GeoPoll continues to grow and scale quickly.
GeoPoll
adheres to the strictest ethical and research standards and employs highly
rigorous methods and approaches to data analysis. Our surveys have been cited
and analyzed in several highly respected academic journals, such as the Journal
of International Development.
Given
our continuing growth and development and the critically important work we are
doing for our partners and clients, GeoPoll is looking for a Program Manager
who will report directly to a Portfolio Manager.
This
individual will demonstrate strong project management skills and will play an
important role in helping the team deliver for its clients.
Responsibilities
Under
the leadership of the Portfolio Manager and Chief Operations Officer, the
Program Manager will be directly responsible for managing relationships with
current and potential vendors who implement portfolio work.
Their
responsibilities will include, but are not limited to:
· The
management of research projects, delivering of client outputs in a timely
manner and first-time-right, including the administrative and operational tasks
related to design, planning, and output based on program requirements.
· In
close collaboration with the Portfolio Manager, working directly with clients
to understand their needs, developing studies to meet those needs, providing
insights, recommendations and usages of collected data to benefit programmatic
activities
· Coordinating
with internal teams to establish project work plans and timelines for projects,
preparing samples and executing deliverable submissions for client projects.
· In
close collaboration with the Portfolio Manager, ensuring the success of the
program management team in meeting contractual and program requirements; this
includes problem-solving when faced with issues so that these can be
mitigated/addressed
· Organizing
program documents and managing enumerator trainings so that each adheres to
GeoPoll standards and protocols, ensuring that all enumerators are trained per
project requirements prior to starting full data collection.
· Ensuring
adherence to the data quality standards across the different stages of delivery
.
· Managing
enumeration teams to maintain full retention of the trained team throughout
data collection
· Ensuring
that at least 5% of all calls made by enumerators are graded and reviewed
through audio recordings, direct listening or conducting callbacks.
· Utilizing
cross-functional collaboration skills to manage the inputs and support of
internal technical departments, including review of technical inputs related to
design and feasibility or project management.
· Escalating
to the Portfolio Manager issues and risks that come up for a project in the
portfolio so that these can be addressed in a timely manner
· Supporting
the portfolio team with managing vendor project financials to ensure maximum
accrual and help track account payables for active portfolio.
· Contributing
to business development efforts by managing current client relationships and
supporting sales leads to further grow accounts.
· Managing
sample frames and monitor sample performance of individual vendor projects.
· Helping
the portfolio teams as a whole to improve program and vendor management and to
think strategically about GeoPoll’s future development, growth and expansion in
new markets and sectors.
Requirements:
· Minimum
four (4) years’ experience in a program/project coordination or survey research
role.
· Demonstrate
a positive, helpful demeanour with a passion for program management and survey
research.
· Excellent
attention to detail and organizational skills with the ability to follow
through and execute on tasks in a pro-active, timely manner.
· Willingness
to be fulfill tasks related to all aspects of a program / project’s lifecycle
with an emphasis on project management, client relationship development and
advancement and survey research reporting requirements.
· Excellent
communication skills, including an ability to communicate effectively with
clients and to various internal departments related to design, planning,
financial management, sales, data processing, marketing and third-part
services.
· Have
advanced problem-solving skills and experience finding solutions for complex
problems.
· Familiarity
working with development agencies and working with people of different
nationalities and backgrounds.
· Familiarity
with fundamental quantitative research skills including questionnaire
design, sampling, basic data processing and analysis, fieldwork management and
reporting.
· Must be
an independent, self-starter with the ability to take direction from the Portfolio
Manager or to establish their own priorities.
· Bachelor’s
degree in a social science, business administration or similar fields is
preferred.
· Advanced
experience with Microsoft Word, PowerPoint and Excel.
About
GeoPoll
Since
2012, GeoPoll has been a leader in providing affordable market research from
areas of the world that are difficult to access with traditional methods.
We
conduct more than 7 million surveys per year through the mobile phone for
international multilateral donors, host governments, NGOs, research agencies,
commercial clients, and media groups.
GeoPoll
facilitates projects that provide critical data for companies and development
assistance organizations that provide insight on resources, living conditions,
and aid, as well as measure the ROI of advertisements, assess customer
satisfaction, and more.
EEO
Statement
GeoPoll
is an Equal Opportunity Employer and welcomes diversity. We do not discriminate
based on race, religion, tribe, color, sex, gender identity, sexual
orientation, age, non-disqualifying physical or mental disability, national
origin, veteran status, or any other basis covered by appropriate law. All
employment is decided based on qualifications and merit.
How to
Apply
Interested
candidates can send by email a cover letter and resume (as a single file with
YOUR NAME as the file name) with the subject Program Manager on the subject
line to jobs@geopoll.com on or before, Friday 31st March 2023 at 17:00hrs.
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