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Customer Service Representative Job in Nairobi (25K)

Job Title: Customer Service Representative

Location: Nairobi
Gross Salary: 25k
Our client is a start-up fresh fruits and vegetables processing company.
They seek to hire a Customer Service Representative who will manage customer queries and complaints.
He / She will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

·         Maintaining a positive, empathetic and professional attitude toward customers at all times.
·         Responding promptly to customer inquiries.
·         Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
·         Acknowledging and resolving customer complaints.
·         Knowing our products inside and out so that you can answer questions.
·         Managing and processing orders, forms, applications, and requests.
·         Keeping records of customer interactions, transactions, comments and complaints.
·         Communicating and coordinating with colleagues as necessary.
·         Providing feedback on the efficiency of the customer service process.
·         Managing a team of junior customer service representatives.
·         Ensure customer satisfaction and provide professional customer support.
·         Monitoring social media for company mentions and engaging with customers where on different online platforms.
·         Analytical and proactive approach to online engagements.
·         Support the goals set in the marketing plan.
·         Diploma or relevant degree in customer service.
·         Ability to stay calm when customers are stressed or upset.
·         Should be computer-literate.
·         2 – 3 years’ experience working with customer support.
·         Must be well organized and possess excellent telephone, computer, written and oral communication skills.
·         Having problem solving skills.
·         Must be detail oriented and sales-oriented.
·         Be self-motivated and flexible.
How to apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Representative) to before 21st December 2019.
Kindly indicate current/last salary on your CV.

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