Job Title: Customer
Service Representative
Location: Nairobi
Gross Salary: 25k
Our client is a start-up fresh fruits
and vegetables processing company.
They seek to hire a Customer Service
Representative who will manage customer queries and complaints.
He / She will also be asked to
process orders, modifications, and escalate complaints across a number of
communication channels.
Responsibilities
·
Maintaining a positive, empathetic
and professional attitude toward customers at all times.
·
Responding promptly to customer
inquiries.
·
Handle inbound calls, emails,
webinars, and respond efficiently to customer questions.
·
Acknowledging and resolving customer
complaints.
·
Knowing our products inside and out
so that you can answer questions.
·
Managing and processing orders,
forms, applications, and requests.
·
Keeping records of customer
interactions, transactions, comments and complaints.
·
Communicating and coordinating with
colleagues as necessary.
·
Providing feedback on the efficiency
of the customer service process.
·
Managing a team of junior customer
service representatives.
·
Ensure customer satisfaction and
provide professional customer support.
·
Monitoring social media for company
mentions and engaging with customers where on different online platforms.
·
Analytical and proactive approach to
online engagements.
·
Support the goals set in the
marketing plan.
Qualifications
·
Diploma or relevant degree in
customer service.
·
Ability to stay calm when customers
are stressed or upset.
·
Should be computer-literate.
·
2 – 3 years’ experience working with
customer support.
·
Must be well organized and possess
excellent telephone, computer, written and oral communication skills.
·
Having problem solving skills.
·
Must be detail oriented and
sales-oriented.
·
Be self-motivated and flexible.
How to apply
If you are up to the challenge,
possess the necessary qualifications and experience; please send your CV only
quoting the job title on the email subject (Customer Service Representative) to
jobs@corporatestaffing.co.ke before 21st December 2019.
Kindly indicate current/last salary
on your CV.
