Job Title: Senior Officer - OE & Change
Job: IRC9442
Location: Nairobi,
KE
Organization Name: Resources Division
Department Description: We are pleased to announce the following vacancy
within the Resources Division. In keeping with our current business needs, we
are looking for a person who meets the criteria indicated below.Organization Name: Resources Division
Brief Description: Reporting to the Senior Manager - Organization Effectiveness & Change - the holder of the position will be the process lead for OE projects and change initiatives in the company and will provide OE&C internal consultancy for Retail, Corporate Centre’s and Customer Care.
Detailed Description
- Carry out job analysis to develop
comprehensive job descriptions using accountabilities as the key
indicators for success.
- Work closely with HRBP’s to ensure all jobs
have role profiles.
- Review all role profiles to establish that
they meet the required standard requirements.
- Ensure that existing and new roles are
evaluated through the GGS methodology.
- Clarify the organization in terms of
divisional, departmental and sectional structures ensuring that within each
team structure jobs are clearly defined and all job profiles are
maintained in record.
- Actively participate in the establishment of
the Safaricom culture through involvement in implementation of large scale
change efforts across Safaricom.
- Align all roles to their respective career
paths.
- Coordination of the Job evaluation vendor
activities.
- Where appropriate, support project teams in
integrating people change management activities into their project plans.
- Project manage all change initiatives as requested
by HRBP, team and various projects assigned by the section manager through
effective project scoping, development of project plans and implementation
of the project.
- Conduct post implementation project reviews,
three months after project closure to determine impact of changes effected
and reporting on the same.
- Where appropriate provide the deep know-how,
framework and supplementary tools for change management.
- Has Operational accountability and impact on
service to customers.
Job Requirements
- Bachelor’s Degree and Higher National Diploma
in HRM.
- Extensive experience managing large scale
projects and delivering structure change.
- Have good stakeholder management skills is
essential.
- Organizational and change practice preferred.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly CLICK HERE to proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date: 06-Jul-2015
Job Title: Principal Engineer - Operations
Support
Job Ref: RC9542
Location: Nairobi, KE
Organization Name: Regional Network Operations
Department Description: We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division.
Location: Nairobi, KE
Organization Name: Regional Network Operations
Department Description: We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Brief Description: Reporting to the Senior Manager Power Planning & Support, the position holder will support the effectiveness of all operation functions of the non-telecom elements in the Radio Access Network, and ensure their availability meets or exceeds the requirements of the business.
Brief Description: Reporting to the Senior Manager Power Planning & Support, the position holder will support the effectiveness of all operation functions of the non-telecom elements in the Radio Access Network, and ensure their availability meets or exceeds the requirements of the business.
This includes the Management, Quality
Assurance and compliance of all outsourced Managed Service activities including
the management, maintenance, logistics and security requirements associated
with the Safaricom BTS and MSR sites.
Detailed Description
Detailed Description
- Assist with the setup of the new Managed
Service contract relevant to Regional Operations
- Help define and formulate key contract
deliverables as well as KPI’s and SLA’s to be measured
- Manage on a monthly basis all penalties and
service credit situations for non-adherence
- Coordination and follow up with Supply Chain
and Legal on contract formulation and sign-off.
- Support all contract transition activities
including joint verification of site estate.
- Prepare justification documents for renewal or
purchase of services when contract is due for termination.
- Initiation of new outsourced services
contracts.
- Continuously monitor performance of all
Managed Service Providers for Preventative as well as Corrective
maintenance activities
- Participate in regular Quality Assurance and
Performance Audits of all Managed Service Partners (MSP) in all Regions
- Document and agree with MSP ways to improve
service quality and availability
- Identify key performance improvement
requirements and timescales for delivery
- Ensure MSP’s comply with Root Cause Analysis
requirements on faults as required
- Identify repeat fault trends and work with the
MSP’s to reduce and eliminate where possible
- Ensure MSP compliance with relevant Safaricom
H&S regulations
- Coordinate between all suppliers and Safaricom
operational teams when actions are required to improve performance
- Setting up and managing regular review
meetings with suppliers and contractors
- Generation of credit notes for services
outside SLA
- Establish governance process for managed
services including governance review meetings to address contract issues.
- Coordinate implementation of Network
Improvement Plan for actions under the managed service partners.
- Liaison role between operations team and the
vendor.
- Coordinate monthly NOPEX per site spent
reporting to finance.
- Liaise with operations team to justify any
deviation from NOPEX budgets
- Prepare yearly forecast figures as may be
required by Budget Team
- Maintain a record of weekly contract
performance against set KPIs and SLA
- Carryout an analysis of MSPs weekly
performance against set KPIs and SLA
- Prepare an analysis reports of site and MSPs
performance (Network Unavailability Ratio (NUR), Network Availability
e.t.c
- Prepare quarterly and annual MSPs performance
evaluation reports
Job Requirements
- University degree in Electrical &
Electronics engineering / Telecomm Option from a recognized
university or equivalent HND in Telecommunication Engineering with
relevant experience.
- 6 years in a telecommunication environment of
which 3 years are in a GSM/UMTS environment.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly CLICK HERE to proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly CLICK HERE to proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.