Process Analyst
Job Purpose:
Responsible for effective
business operations by supporting and optimizing existing processes including
scoping, designing, implementing new processes as per business needs. Also,
support with general day-to-day requests, evaluation of current processes and
coming up with solutions and operations.
Key Responsibilities:
- Engage
business leaders on current processes, gaps, and anticipated changes.
- Promote
stakeholders’ visibility of operational progress through dashboard
creation.
- Drive
interdepartmental efficiency through process mapping and identification of
inefficiencies in the workflows.
- Support
in re-designing the processes through coordinating of information and
documentation of new processes and process flows.
- Assess
and report on process cost implication to the business providing insights
for process trainings and/or new process creation.
- Keep
abreast of business trends in anticipation for new process creation and
continuously analyze detailed datasets to prioritize and address
risks/opportunities.
- Audit
user access rights to various internal tools and oversee proper approvals
and controls.
- Benchmark
existing business processes in line with industry regulations and leverage
comparative data to recommend improvements or provide insight into development
of respective company policies.
- Leverage
technological advancements to create various support tools in line
companies needs
Knowledge, Skills and
Experience Required:
Education &
Experience:
- A
bachelor’s degree in a relevant field
- Minimum
3 years’ experience
- Experience
in business process management with an emphasis on process analysis,
development, improvement and/or driving change
- Sound
understanding of project management
- Good
understanding of the principles of Total Quality Management
Technical:
- Practical
experience with dashboards
- Proficiency
with SQL
- Google
Sheets knowledge
- Understanding
of data preparation and data acquisition
- R,
Python (preferred)
- Google
Data Studio and Big Query (preferred)
Non-technical:
- Highly
collaborative individual
- Attention
to details
- Self-starter,
target oriented
- Team
player and good communicator
What We Offer:
- Be
a part of an international, dynamic, and driven team that has set their
aspirations high and works hard to achieve those.
- Opportunities
to learn and grow together with us.
- Competitive
compensation package.
- Health
benefits.
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