Front Desk Receptionist
Key Responsibilities
- Greeting
guests on arrival to the hotel and making them instantly feel at ease
- Processing
check-ins and explaining key facilities within the hotel
- Taking
bookings by phone, email or walk ins and recording all details in our
online system
- Providing
advice and information about local attractions, restaurants and transport options
- Creating
final bills at check-out and processing payments
- Helping
guests with special requests, for example wake-up services and taxi
bookings
- Taking
messages and passing them on to guests promptly
- Dealing
with guest complaints or issues in a timely and professional manner
- Liaising
with housekeeping staff to ensure rooms are available for check-in
Qualifications
- Diploma
/ Degree or equivalent
- Guest/customer
relations experience, preferably in a hospitality environment
- Strong
working knowledge of relevant computer software including MS Office and
booking and payment systems
- Numeracy
skills and Administrative skills
- Professional
appearance and attitude
- Effective
verbal and written communication skills
- Ability
to handle stress and stay calm under pressure
- Flexible
regarding work schedules
- Ability
to respond appropriately to diverse to diverse customers and guests
(foreign languages added advantages)
How to Apply
If you are interested
e-mail your resume to hr.tropical@sandies-resorts.com Cc:
rmkenya@diamonds-resorts.com
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