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Hotel Jobs in Nairobi, Kenya - Kempinski Hotel

Bartender

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Job Description

Reporting to the Assistant Food & Beverage Manager/Director of Food & Beverage, the Bar Manager will be responsible for producing an outstanding guest experience within the outlet concept by managing a service team. He will provide a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
Responsibilities
·         Responsible for Assistant Bar Manager, Bartenders, Barmen / Barmaids, Host / Hostess.
·         Understand thoroughly the concept of the bar and train all employees of the outlet in regard to the concept.
·         Set an example in terms of service and products knowledge.
·         Prepare the bar menu design in cooperation with the bartending team.
·         Organise tastings of new menus.
·         Have an excellent understanding of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended.
·         Have an excellent understanding of both classic and modern cocktails, their recipes and history.
·         Participate in supplier meetings to negotiate beneficial agreements for the hotel or respective areas to ensure the best possible prices.
·         Hold monthly trainings to the Food & Beverage team to ensure product knowledge is fostered.
·         Develop cocktail specials, signature drinks and foster creativity and innovation within the bartending team.
·         Perform up selling for all items offered by the department assigned as well as offering alternatives.
·         Be knowledgeable of all services and products offered by the hotel.
·         Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
·         Produce reports and analysis of the outlet and present report in the monthly performance meeting.
·         Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
·         Assist in preparation of the outlet’s budget.
·         Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
·         Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
·         Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
·         Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
·         Ensure that the opening and closing procedures established for the outlet are followed.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         Diploma/Higher Diploma in Food & Beverage Management or related field.
·         Minimum of 3-5 years’ experience in a similar role.
·         Proficiency in Excel, Word and Power point.
·         Strong knowledge of beverages (cocktails, liquors, wine, etc.)
·         Excellent written and verbal communication skills.
·         Ability to identify and delegate tasks effectively.
·         Excellent organizational and time management skills.
·         Applies a professional, confidential and ethical approach at all times.
·         Works in a safe, prudent and organized manner.
·         Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
How to Apply

Front Desk Agent

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Job Description
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.
Responsibilities
·         Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and K (KEA) standards.
·         Ensure that KEA results are above the set targets.
·         Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
·         Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
·         Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
·         Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
·         Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
·         Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
·         Possess a working knowledge of the room reservation procedures.
·         Maintain the neatness of his/her working area.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         Diploma in Hotel Management/Front Office Operations
·         Two years experience in a similar role and proven track record may be considered in lieu of specialised education
·         Preferably as Section Head in 5-star property.
·         Good Communication skills
·         Knowledge and experience in the use Fiderio and Opera
·         Proficiency in Excel and Word.
·         Knowledge in a foreign language will be a distinct advantage
·         Presentable, well spoken individual
·         Pleasant and outgoing personality
·         Mature & Customer focused.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Fluent speech skills
How to Apply

Spa Manager

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues. The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.
Main Responsibilities
·         To take full responsibility for strategic and profitable development of the spa
·         Responsible for tracking and developing statistical reporting and taking action based on statistics.
·         Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
·         Effective management of all staff at all levels.
·         Responsible for implementing core values.
·         Motivating and developing the team, creating a stimulating and effective work climate
·         Being a role model as an effective Spa & Fitness leader by maintaining high levels   of Lifestyle, health and sustainability.
·         Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
·         Ensuring standards and quality control of all departmental communications
·         Monitoring operating supply funds for the Spa & Fitness Department and generating necessary purchase requisitions.
·         Holding regular departmental meetings, actively contributing to it, encouraging staff involvement.
·         Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
·         Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
·         Keeping accurate and up-to-date records and statistics on the spa employees.
·         Ensuring timely and effective performance reviews are carried out in the spa department.
·         Responsible for conveying inspiring goals and creating motivation within the team.
·         Confident in handling guests complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
·         Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale.
·         Responsible for responding properly in any Hotel/spa emergencies or safety situations.
·         Spa recruitment and conducting interviews
·         Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
·         Maintain and preserve the Spa’s vision and mission
·         Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
·         Assist in the development and updating of the spa menu Reports
·         Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel
Qualifications
·         Three years spa management experience in an international standard spa
·         Previous experience in a 5 star Hotel Spa
·         Degree in Spa and Recreation management or equivalent.
·         Degree in business administration will be an added advantage
·         First Aid and CPR Certificate
·         Knowledge of Herbal/Aromatherapy
·         Fluency in English both written and spoken
How to Apply

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