Bartender
Front Desk Agent
Spa Manager
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Job
Description
Reporting to the Assistant Food & Beverage Manager/Director
of Food & Beverage, the Bar Manager will be responsible for producing an
outstanding guest experience within the outlet concept by managing a service
team. He will provide a courteous, professional and efficient service in
accordance with the outlet, hotel and Kempinski standards, driving sales and
maximises profit.
Responsibilities
·
Responsible for Assistant Bar
Manager, Bartenders, Barmen / Barmaids, Host / Hostess.
·
Understand thoroughly the concept of
the bar and train all employees of the outlet in regard to the concept.
·
Set an example in terms of service
and products knowledge.
·
Prepare the bar menu design in
cooperation with the bartending team.
·
Organise tastings of new menus.
·
Have an excellent understanding of
beverages in general including ingredients and techniques to ensure the right
beverage / cocktail / spirit can be recommended.
·
Have an excellent understanding of
both classic and modern cocktails, their recipes and history.
·
Participate in supplier meetings to
negotiate beneficial agreements for the hotel or respective areas to ensure the
best possible prices.
·
Hold monthly trainings to the Food
& Beverage team to ensure product knowledge is fostered.
·
Develop cocktail specials, signature
drinks and foster creativity and innovation within the bartending team.
·
Perform up selling for all items
offered by the department assigned as well as offering alternatives.
·
Be knowledgeable of all services and
products offered by the hotel.
·
Be knowledgeable to operate the
existing POS system based on the trained responsibility level as assigned in
the department.
·
Produce reports and analysis of the
outlet and present report in the monthly performance meeting.
·
Lead the outlet efficiently in cost
and expenses, constantly delivering the highest quality as well as driving high
top line revenue and profit.
·
Assist in preparation of the outlet’s
budget.
·
Conduct monthly inventory of
operating supplies and equipment together with the stewarding department.
·
Obtain an account for the correct
settlement of all sales and be overall responsible for outlet floats when and
as required.
·
Monitor operating supplies, equipment
and reduce spoilage and wastage successfully.
·
Handle guest enquiries and complaints
in the outlet in a courteous and efficient manner and report to Head of
Department / Assistant Head of Department ensuring that the follow up is
performed with the guest.
·
Ensure that the opening and closing
procedures established for the outlet are followed.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma/Higher Diploma in Food &
Beverage Management or related field.
·
Minimum of 3-5 years’ experience in a
similar role.
·
Proficiency in Excel, Word and Power
point.
·
Strong knowledge of beverages
(cocktails, liquors, wine, etc.)
·
Excellent written and verbal
communication skills.
·
Ability to identify and delegate
tasks effectively.
·
Excellent organizational and time management
skills.
·
Applies a professional, confidential
and ethical approach at all times.
·
Works in a safe, prudent and
organized manner.
·
Ability to work independently, thrive
under pressure in challenging circumstances and come up with proactive,
rational solutions.
How to Apply
Front Desk Agent
At Kempinski Hotels we pride ourselves on
delivering a beautiful performance for each and every one of our guests.
Dedicated to please, educated to entertain and never compromising on the
European elegance of service, we are driven by our passion for crafting
distinct and meaningful experiences. Each of our remarkable properties is a
stage upon which our people perform their best and every day is an opportunity
to apply their unique talents. We offer recognition for your skills, an
environment that encourages personal growth, and respect and support from
colleagues and leaders. Connected by our shared values, our passion for
craftsmanship, and our care for one another, we are a global community of
hoteliers. Your stage awaits.
Job Description
The incumbent in this position is responsible for checking-in
and checking-out Hotel guests in a friendly and caring manner according to the
Kempinski procedures and Kempinski Experience Assessment (KEA)standards. At all
times, he/she must display a professional and positive image of the hotel as
they play a crucial role in the first and last impression the guest receives of
the hotel, Up-selling is focused on and executed in order to increase room
revenues, Shift closing is done properly, Ensure that Financial Policies and
Procedures are supported and followed.
Responsibilities
·
Check in the arriving guest and check
out the departing guests in a friendly and caring manner according to the
Kempinski and K (KEA) standards.
·
Ensure that KEA results are above the
set targets.
·
Upon check in, register guest and
assign rooms. Accommodate special requests whenever possible. If needed, assist
guests in completing the registration cards. Use suggestive selling techniques
to sell rooms and to promote other services of the hotel. Verify the guest’s
method of payment and follow established credit-checking procedures or refer
cash handling payment to cashiers.
·
Upon departure of guests, process the
guest check out procedures. Inquire for last minute charges. Receive payment
from guests. Settle the guest account and give copy of the invoice.
·
Handle all front office cashiers’
transactions such as posting charges to guests and exchanging foreign currency
according to the procedures. At the end of shift, balance their cash float.
·
Answer all guest requests and
questions in a friendly and caring manner, whether by telephone or in person,
provide/receive information and takes appropriate actions or refer the matters
to the relevant persons to handle. It may be and not inclusive of issuing a
safe deposit box, handling messages or dealing with a complaints.
·
Coordinate room status updates with
the housekeeping department by notifying them of late check-outs, early
check-ins and special requests.
·
Keep themselves informed of product
and service knowledge as well as the hotel daily and meeting activities.
·
Possess a working knowledge of the
room reservation procedures.
·
Maintain the neatness of his/her
working area.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma in Hotel Management/Front
Office Operations
·
Two years experience in a similar
role and proven track record may be considered in lieu of specialised education
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills
·
Knowledge and experience in the use
Fiderio and Opera
·
Proficiency in Excel and Word.
·
Knowledge in a foreign language will
be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
How to Apply
Spa Manager
At Kempinski Hotels we pride ourselves on
delivering a beautiful performance for each and every one of our guests. Dedicated
to please, educated to entertain and never compromising on the European
elegance of service, we are driven by our passion for crafting distinct and
meaningful experiences. Each of our remarkable properties is a stage upon which
our people perform their best and every day is an opportunity to apply their
unique talents. We offer recognition for your skills, an environment that
encourages personal growth, and respect and support from colleagues and
leaders. Connected by our shared values, our passion for craftsmanship, and our
care for one another, we are a global community of hoteliers. Your stage
awaits.
The Role of the Spa manager is crucial in setting and
maintaining consistent standards, he/she will oversee all aspects of the spa
operations and implement strategies to achieve performance targets, create
successful team, ensure guest satisfaction, generate new guests/members, and
increase revenues. The Spa Manager must be able to provide a service that is
responsible, continuous, spontaneous, personal and genuine.
Main Responsibilities
·
To take full responsibility for
strategic and profitable development of the spa
·
Responsible for tracking and
developing statistical reporting and taking action based on statistics.
·
Ensure high standards of cleanliness
throughout the Spa and monitoring the maintenance of spa facilities and
equipment, reporting deficiencies as they occur and follow-up.
·
Effective management of all staff at
all levels.
·
Responsible for implementing core
values.
·
Motivating and developing the team,
creating a stimulating and effective work climate
·
Being a role model as an effective
Spa & Fitness leader by maintaining high levels of Lifestyle,
health and sustainability.
·
Taking full responsibility providing
guidelines, direction and monitoring of the quality, development of all spa
services, acting upon any operational opportunities.
·
Ensuring standards and quality
control of all departmental communications
·
Monitoring operating supply funds for
the Spa & Fitness Department and generating necessary purchase
requisitions.
·
Holding regular departmental
meetings, actively contributing to it, encouraging staff involvement.
·
Provide and maintain a safe, hazard
free environment for all staff and guests, promoting safety awareness at all
times.
·
Reviewing all suggestions and
comments from staff and guests and make necessary adjustments.
·
Keeping accurate and up-to-date
records and statistics on the spa employees.
·
Ensuring timely and effective
performance reviews are carried out in the spa department.
·
Responsible for conveying inspiring
goals and creating motivation within the team.
·
Confident in handling guests
complaints and comments ensuring they are dealt with in a professional manner,
providing a solution and follow up.
·
Conveying clear instructions and
guidance to staff and establishing working relationships that attain a high
level of effective employee morale.
·
Responsible for responding properly
in any Hotel/spa emergencies or safety situations.
·
Spa recruitment and conducting
interviews
·
Supervise daily spa operations and
liaise with department heads to ensure cleanliness, maintenance and service
standards are upheld
·
Maintain and preserve the Spa’s
vision and mission
·
Ensure the spa’s operating procedures
and policies manuals are implemented and updated as required
·
Assist in the development and
updating of the spa menu Reports
·
Additional responsibilities and tasks
can be added at any time, depending on the need of the business and hotel
Qualifications
·
Three years spa management experience
in an international standard spa
·
Previous experience in a 5 star Hotel
Spa
·
Degree in Spa and Recreation
management or equivalent.
·
Degree in business administration
will be an added advantage
·
First Aid and CPR Certificate
·
Knowledge of Herbal/Aromatherapy
·
Fluency in English both written and
spoken
How to Apply