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Recruitment by AA Kenya, Nairobi

Head of Technical & Commercial Services

Reporting to the Chief Executive Officer, this position will oversee the designing, controlling, and managing the technical process and operational integrity of technological services provided by the Association. The position will be in charge of Driving School, Rescue Services, Motor vehicle Valuation and Inspection, Technical Training, Motor vehicle Maintenance, and Tours and Licensing.
We are looking for a highly motivated and forward-thinking person to lead our Technical and Commercial Services team and ensure smooth running of all aspects of technical operations. He should be a critical thinker with a proven record of success in expanding the organizational objectives and exceeding business goals.


Develop a short and long term value based business strategy:
·         Drive the development and implementation of the strategy for the department to ensure that it aligns with the overall strategy of the Association.
·         Maximize profitability across the current and future products, and channel portfolios.
Quality assurance and service delivery
·         Maintain and ensure compliance with the established QMS documentation in the technical department.
·         Ensure compliance with all company policies and procedures when performing job duties
·         Provide specifications for spare parts and vehicles for procurement purposes.
·         Develop and implement fleet management plan for all AA vehicles.
·         Advise on disposal of obsolete fleet.
·         Participate in the procurement of services and ensure AA appointed service providers meet the required standards.
·         Represent AA in external motoring fora.
Financial and Process improvement
·         Prepare and implement budget for technical operations in order to achieve set objectives.
·         By means of statistical metrics, assess the business performance of the Association and proffer recommendations that will add value to the Association’s bottom line.
·         Ensure that all operations are coordinated and completed within set deadline and available budget.
·         Prepare weekly, monthly and quarterly Departmental reports to the Director General for decision making.
·         Prepare and review    of motor    vehicles running cost schedule.
·         Negotiating service contracts with suppliers and ensuring their profitability.
Customer service
·         Build and maintain good working relationships with clients and partners in order to maximize patronage.
·         Maintain up-to-date knowledge of technical processes, functions and requirements and advice members on motoring matters.
·         Provide marketing support on product development.
·         Provide marketing support on product development.
·         Research and analyse Engineering Trends in the Motor Industry to ensure that AA is abreast with modern technologies.
·         Oversee the development of the annual technical training calendar.
Performance Management
·         Oversee and coordinate the activities of technical team.
·         Set objectives for technical team as well as implement action plans necessary for achieving set targets.
·         Ensure the provision of technical equipment and materials required for operations.
·         Supervise, mentor, coach and develop direct reports.
·         Ensure   safety   within our operations by minimizing operational risks.
·         Handle all accident   cases involving AA Vehicles.
·         Manage performance and conduct annual staff appraisals and assessments to determine staff training needs.


·         Bachelor’s degree in Automotive/Mechanical Engineering.
·         Registered Engineer (EBK)

·         Membership of IEK.
·         At least 5 years’ experience in senior Business Development positions or equivalent.
·         Excellent leadership and negotiation skills.
·         Budgeting skills.
·         Good presentation and communication skills.
·         Must demonstrate proficiency in Microsoft Office
·         Must have exceptional verbal and written communication skills.
·         Research and project management skills.
·         Excellent time management skills

Valuation Officers
AA Kenya is a leader in the area of vehicle inspection and valuation. We are looking for team players to join our team of dedicated professionals, and nurture a diverse, energetic, dedicated and fast-paced culture in which teamwork and ingenuity thrive.
Valuation Officer position will be responsible for ensuring thorough and accurate inspection and valuation of motor vehicles to meet client needs.


·         Physically conduct accurate and prompt motor vehicle inspections and valuations.
·         Carry out valuations for fleets and ensure completion as per SLA.
·         Prepare motor vehicle valuation a report within agreed SLA’s and submit for action.
·         Maintain a ‘soft’ database of motor vehicle valuation reports for quick access by clients.
·         Deal with customer complaints relating to valuations promptly.
·         Engage clients whenever there are disputes between the valuations and pre-accident values.
·         Advise the Manager on any new trends in vehicle values.
·         Verify details of the technical request.
·         Ensure safe custody of the vehicle documents during the valuation exercise.
·         Physically carry out inspection of the motor vehicles and record the relevant data.
·         Ensure professional technical reporting and computation of the assessed values.
·         Ensure good housekeeping.


·         Diploma in Automotive Engineering
·         CoP in insurance will be an added advantage
·         At least 3 years’ experience preferably in a reputable valuation firm
·         2 years’ experience in motor vehicle valuation/assessment.
·         Holder of a clean driving license with at least 2 years driving experience – “ BCE”
·         Hands on experience in motor vehicle repair.
Essential Competencies
·         Exercise high levels of professionalism and integrity in executing the duties.
·         Gather comprehensive information to support decision making.
·         Apply specialist and technical expertise on the role.
·         Good report writing skills.
·         Excellent communication skills.
·         Excellent interpersonal / customer handling skills.
·         Ability to build relationships with our clients.
·         Follows procedures and policies; keeps to schedules, demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.
How to Apply
If you believe you are a team player and would be a valuable resource to team of dedicated professionals, send in your cover letter and CV to by 29th June 2018 before close of Business.

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