Our client, Dafabet Kenya
(www.dafabet.co.ke), is an online betting site and home to some of the best
gaming products on the web that includes best odds, cash-out, instant pay-outs,
live streaming and wide array of other gaming products.
The IT Assistant will be responsible
for providing day to day support for the organization’s family of IT Hardware,
Networking and Security products.
They are seeking to recruit a
motivated and self-driven candidate to fill in the following position:
IT Assistant
The incumbent will also ensure first
level support to end users onsite, via phone, web based tools and email is
provided.
Principal Accountabilities:
·
Answering support queries via
internal portal system and, where required, by phone, email, SMS and social
media messaging
·
Troubleshooting problems reported by
users that include computer hardware, software, cabling, printers and network
·
Testing of new products and software,
as well as incident resolution
·
Providing support LANs, WANs, network
segments, Internet, and intranet systems
·
Assisting in configuration of network
IP addresses and maintenance of systems
·
Recommending upgrades, hardware and
software deployment, as well as assisting in maintaining network and system
security
·
Replacing and disposing of defective
units and components, as appropriate
·
Maintaining integrity of company’s
network and data
·
Participating in ICT projects that
are implemented by the company, including the roll-out of new applications and
equipment
Key Skills and Qualifications:
·
Degree in IT or related field
·
A minimum of 1 year experience in a
technical support/help desk environment
·
Conversant with IT equipment
installation and configuration
·
Excellent communication, analytical
and problem solving skills
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke by 22nd March 2018
clearly stating the subject heading “IT ASSISTANT”.
Senior Shop
Assistants
(12 Positions)
The Senior Shop Assistant will be
responsible for interacting face-to-face with customers through in-depth
knowledge of a range of betting products to generate the required mix of volume,
bets and clients to attain individual and outlet targets.
Principal
Accountabilities:
·
Ensuring accurate recording of all
client information upon registration
·
Receiving bet payments from clients
and prints and issuing bet receipts
·
Implementing marketing activities
within respective outlets to ensure product and service awareness
·
Promoting company products and
services to potential clients to acquire new business
·
Assisting customers regarding product
and service updates, policies and procedures
·
Recording all financial transactions
during their shift accurately
·
Ensuring appropriate turnover of
accountabilities regarding financial transactions and documents during their
shift to the incoming staff member
·
Assisting Shop Manager in ensuring
staff compliance to policies and procedures
Preparing and delivering forms and reports in a timely and accurate manner
Preparing and delivering forms and reports in a timely and accurate manner
Key Skills and
Qualifications:
·
Diploma/ Degree in Customer Service
or any related field
·
Preferably with one (1) year
experience in a similar role
·
Highly trainable in sports betting
products and procedures
·
Proficiency in MS Office
applications, internet and email
·
Strong numeracy and organisational
skills
·
Excellent communication, problem
solving and interpersonal skills
Interested candidates are requested to
forward their updated CVs to recruit@virtualhr.co.ke by Wednesday 22nd March
2018 clearly stating the subject heading “SENIOR SHOP ASSISTANT”.
Only shortlisted candidates will be
contacted.