Our client, a rapidly growing deposit
taking SACCO with operations in Eastern and Nairobi regions of Kenya, as part
of its business growth strategy, seeks to strengthen its human capital
structure by recruiting dynamic and result oriented management team to fill the
following positions:
Marketing Manager
Ref: MM/10
Reporting to the Chief Executive
Officer, the person shall be responsible for:
Job Description
·
Developing new products and marketing
strategies within approved budgets.
·
Marketing the Society’s products
through field visits, seminars, brochures, face to face talks and media
coverage with existing and potential clients.
·
Initiating, planning and
co-ordinating member education.
·
Conducting market research and
analysis on market trends, customer satisfaction and product development.
·
Co-ordinating the customer care
function in all branches to ensure that members are served in an exemplary
manner.
·
Creating rapport between Society and
the external and internal stakeholders.
·
Studying implication of press and
other information to the sustainability of the Sacco and to advise management
accordingly. Handles members’ grievances by conducting field visits and
maintaining follow up records on action.
·
Identifying public relation issues
and advises the General Manager on how to resolve such issues.
·
Handling customer queries and
complaints.
·
Playing the role of the Public
Relations Officer in the Society
·
Coordinating all the Branch marketing
activities.
·
Ensuring that marketing activities
are within the approved budget.
Minimum Requirements
·
Bachelor’s Degree in Marketing or a
Diploma in Marketing
·
Computer proficiency in computer
application, especially in accounting packages and systems
·
Thorough knowledge of the Society’s
products and services
·
Knowledge of the operating
environment, the Sacco movement and Sacco regulations.
·
At least three years’ experience in a
similar capacity or banking experience
Micro Credit Manager
Ref: MCM/10
Reporting to the Chief Executive
Officer, the person shall be responsible for:
Job Description:
·
Analysing and evaluating the demand,
market segmentation and competitive situation for the target clients of micro
credit products to identify opportunity in the market for new products
·
Working with relevant departments on
developing and updating microcredit products concepts and its prototypes,
including product policies, operational procedures, methodology guides and
other supporting documents in order to meet business strategies
·
Monitoring the evolution of the
microcredit portfolio (comparison with quantitative and qualitative objectives)
to better assess the risk of loan portfolio
·
Following up the roll-out into the
target market of new designed or improved loan products to ensure the
practical, meet with risk mitigation, and competitive advantage manner;
·
Overseeing the development and follow
up the implementation of Micro Credit policy, procedure, and guideline to
ensure the quality management of micro credit portfolio.
·
Supporting income generation for
enterprises and help to build financially self-sufficient low income
borrowers/clients.
·
Providing financial services with
greater flexibility at a more affordable price making microfinance services
very attractive to a large number of low income clients.
·
Managing funds adequately enough to
meet future cash needs in consultation with Finance and Accounts department.
·
Identifying donors who are active in
microfinance and who might provide support or funding.
·
Providing consistent guidelines for
the effective management of the accounts processing and credit administration
functions established at each county/ field/ unit offices.
Minimum Qualifications
·
Are holders of a business degree or
its equivalent from a recognised university and a diploma in Banking or its
equivalent;
·
A certificate in Micro-Credit related
course will be an added advantage.
·
At least 3 years’ experience in
credit operations in microfinance/banking environment/Sacco
·
Experience in report writing, writing
policy and procedure
·
Good English proficiency, both
written and spoken
·
Computer literacy (MS. Office,
PowerPoint, e-mail, etc.)
Branch Manager
Based in Nairobi
Ref: BM/10
Reporting to the Chief Executive
Officer, the person shall be responsible for:
Job Description:
·
Coordinating day to day branch
operations and business growth at the branch
·
Managing branch performance against
agreed targets and budgets, and within policies and standards and in line with
the Sacco`s strategic objectives
·
Establishing and overseeing the
implementation of sound financial management systems in liaison with the branch
Operations Manager and finance department
·
Ensuring branch accounting system is
operated as per the accounting and finance policies
·
Seeking and continuously developing
knowledge and information about competitor activity, pricing and tactics, and
communicate this to relevant departments in the Sacco
·
Communicating, liaising, and
negotiating internally and externally using appropriate methods to facilitate
the development of profitable business and sustainable relationships with
stakeholders
·
Maintaining and develop existing and
new customers through appropriate propositions and promotion methods, and
relevant internal liaison, to optimise quality of service, business growth, and
customer satisfaction.
·
Managing the branch loan portfolio in
accordance with the Sacco credit policy and procedures.
·
Management and growth of the branch
savings and deposits in accordance with relevant policies, procedures as well
as the overall Sacco strategic objectives
·
Ensuring that all Sacco policies,
rules, procedures and other relevant laws and regulations are adhered to and
all staffs are conversant with them
·
In liaison with finance department,
ensure adequate branch liquidity and that there is enough cash at all paying
points
·
Ensuring adequate security for cash
in Sacco premises, in transit and at paying points.
·
Control the utilization of, and
ensuring proper maintenance and custody of all society assets at the branch
·
Establishing and maintain appropriate
systems to ensure that member’s queries and complaints are noted and addressed
satisfactorily and in time.
·
Establishing and maintaining
appropriate reporting systems to ensure the board and management are well appraised
on branch performance and that accurate reports are prepared and submitted in
time
·
Ensuring proper running and security
of ICT resources at the branch in accordance with the ICT policy
·
Managing and motivate staff, train
and develop staff, according to company policies and employment laws, and
ensure relevant HR procedures are followed (appraisals, discipline, grievance,
etc.
·
Managing branch health and safety,
security and emergency systems, and ensure staff and members awareness of the
same, according to Sacco policies and relevant laws
·
Developing personal skills and
capability through on-going training, as provided by the Sacco or elsewhere or
by self-subject to Sacco approval.
·
Any other duties as may be allocated
by superiors from time to time
Minimum Qualifications
·
University degree in Business
Administration, Business Management, Commerce, Finance, Accounting or
Economics.
·
Be a registered certified public
accountant CPA (K).
·
Diploma in co-operative management,
business management, microfinance, marketing, entrepreneurship or any other
relevant field will be an added advantage.
·
Have at least five years’ experience
in a deposit taking SACCO/Microfinance or Banking with two of these being in a
senior management position.
·
Computer proficient
·
Possess excellent interpersonal and
communication skills.
·
Knowledge of Sacco and Co-operative
regulations
·
Knowledge of credit management
Human Resources Manager
Ref: HRM/10
Reporting to the Chief Executive Officer the person shall be responsible for:
Job Description
·
Working closely with various
departments, increasingly in a consultancy role, assisting heads of departments
to understand and implement policies and procedures.
·
Promoting equality and diversity as
part of the culture of the organisation.
·
Liaising with a wide range of people
involved in policy areas such as staff performance and health and safety.
·
Recruiting staff
·
Developing and implementing policies
on issues like working conditions, performance management, equal opportunities,
disciplinary procedures and absence management.
·
Preparing staff handbooks.
·
Developing and implementing a
practical and result oriented staff performance appraisal tool to plan, manage,
review and reward/remedy staff performance.
·
Advising on pay and other
remuneration issues, including promotion and benefits;
·
Undertaking regular salary reviews.
·
Negotiating with staff and their
representatives ( trade union officials) on issues relating to pay and
conditions;
·
Administering payroll and maintaining
employee records.
·
Interpreting and advising on
employment law and any amendments.
·
Dealing with grievances and
implementing disciplinary procedures.
·
Developing with line managers HR
planning strategies which consider immediate and long-term staff requirements.
·
Analysing training needs in conjunction
with departmental managers.
·
Planning and sometimes delivering,
training - including inductions for new staff;
Minimum qualifications
·
A business related undergraduate
degree preferably in Human resource management
·
Higher Diploma in Human Resource Management.
·
Proficiency with MS Office Suite
·
Good communication and conflict
resolution skills.
·
Two years relevant experience at an
equivalent position.
·
Certificate of good conduct
How to Apply
Interested applicants who meet the above requirements are requested to email their applications together with their resume’s and testimonials, quoting the job reference as the subject header, and stating their current and expected remuneration to co-opconsultancy@co-opbank.co.ke so as to reach us by 14th October 2014.
Interested applicants who meet the above requirements are requested to email their applications together with their resume’s and testimonials, quoting the job reference as the subject header, and stating their current and expected remuneration to co-opconsultancy@co-opbank.co.ke so as to reach us by 14th October 2014.
NB: Applications that are incomplete, received beyond the deadline or that do not meet the above stated requirements will not be considered.
Only short listed candidates will be
contacted.