Sales & Customer Success Executive Job in Kenya

Job Summary

  • The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.
  • The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors.

Key Responsibilities

  • Sales and Business Development:
    • Identify and pursue new sales opportunities within the BFSI sector, including banks, financial institutions, insurance companies, and related organizations.
    • Develop and maintain a robust sales pipeline through proactive outreach, networking, and relationship building within the BFSI domain.
    • Achieve and exceed sales targets by implementing effective sales strategies tailored to the unique needs and challenges of the BFSI sector.
  • Client Relationship Management:

    • Serve as the primary point of contact for BFSI clients, understanding their training needs, industry challenges, and strategic goals.
    • Cultivate positive and long-term relationships with existing and potential BFSI clients, ensuring their satisfaction and success with our training and consultancy services.
    • Address client inquiries promptly and provide relevant information about our BFSI-focused training programs and consultancy solutions.
  • Customer Success:
    • Ensure the successful onboarding of new BFSI clients, providing guidance on available training programs and consultancy services tailored to their specific requirements.
    • Proactively engage with BFSI clients to understand their ongoing training needs, challenges, and industry trends, offering customized solutions for continuous success.
    • Monitor client satisfaction and serve as a liaison between BFSI clients and internal teams to ensure effective communication and issue resolution.
  • Sales Presentations and Proposals:
    • Prepare and deliver persuasive sales presentations to showcase the benefits of our BFSI training programs and consultancy services.
    • Develop comprehensive proposals outlining customized solutions, pricing structures, and terms aligned with the unique needs of BFSI clients.
  • Market Research and Analysis:
    • Conduct market research within the BFSI sector to identify industry trends, competitor analysis, and potential opportunities for business growth.
    • Analyze customer feedback and market insights to adapt sales and customer success strategies to the ever-evolving BFSI landscape.

Qualifications and Experience 

  • Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
  • Proven experience in sales and customer success within the BFSI sector, preferably in corporate training or consultancy services.
  • In-depth understanding of BFSI training programs, regulatory requirements, and industry dynamics.
  • Results-oriented with a demonstrated track record of meeting and exceeding sales targets in the BFSI domain.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Proficiency in using CRM software, Microsoft Office Suite, and other business development tools.
  • Minimum of 2 to 3 years of relevant experience, preferably in a corporate training organization serving the BFSI sector.
  • Advanced skills in MS Office, PowerPoint, and Excel.
  • High level understanding of computer technology.
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Analytical mind and great business sense
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

How To Apply

Your application (Cover Letter & CV) should be sent to hr@indepthresearch.org on or before CoB Friday, 26th April 2024. Quote the JOB TITLE on the subject of your email.