Vacant Position: Customer Satisfaction Associate
Location: Nairobi
Reporting
to: General Manager
Duties
and Responsibilities
· Moderating
and screening written user content on profiles
· Moderating
and screening user-submitted photos
· Handling
online support requests.
· Responding
to incoming calls and chats.
· Various
support tasks assigned
Job
Qualifications
· A
passion for Customer Service with outstanding problem-solving skills,
documentation skills, quality focus, as well as information analysis skills.
· Ability
to work with multiple tabs and multiple browsers efficiently in a web
browser-based support system – speed and accuracy are important
· Ability
to thrive in a multitasking environment and can adjust priorities on the fly.
· Ability to respond promptly and prioritize workload effectively based on the needs of customers.
· Keen
attention to detail and effective time management skills
· Eager
to learn, adapt and collaborate at all levels.
· Outstanding
work ethics (reliable, motivated, professional, and ability to work under
minimum supervision)
· Ability
to handle pressure/stress, handle responses to criticism tactfully and maintain
a professional demeanor.
· Ability
to escalate issues through the appropriate channels – we thrive on feedback.
· Readiness
to work in the dating sphere
Job
Requirements
· K.C.S.E
Minimum of a B-
· Bachelor’s
Degree in a business-related field with a 2nd class honors upper
· 1.5 and
above years of customer service experience with call center experience as an
added advantage.
· An
exceptional level of computer literacy especially in MS office.
· Advanced
fluency in English both written and verbal – Knowledge of foreign languages
will be an added advantage.
· Ability
to work in shifts, as we are open 24 hours per day/7 days per week/365 days a
year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11
pm, and 11 pm to 7 am.
How to
Apply
To
apply visit ats.flexi-personnel and
submit your application or send your CV to careers@flexi-personnel.com by 31st
March 2023.
Indicate
the Customer Satisfaction Associate and the expected salary in the email
subject.
Our
client is committed to creating a diverse environment and is proud to be an
equal-opportunity employer.
NB:
Flexi Personnel does not charge candidates for job placement.
