Call centre Telesales Internships at Tatu City DC
About Twiga Foods Limited
Twiga is a B2B e-commerce
company that builds fair and reliable markets for agricultural producers, food
manufacturers and retailers based on transparency and efficiency. Our mission
is to provide affordable access to high quality food and grocery across African
cities. Our ambition is to modernize Africa’s urban informal retail by using
technology, to aggregate demand and help create an efficient supply chain that
makes food and grocery more affordable.
Callcentre Telesales Internships at Tatu City DC
As a Callcentre Telesales Intern, you will be provided with a list of customers at the beginning of the shift. You will actively reach out to the targeted customers by initiating calls to raise awareness on Twiga’s products & services and encourage them to make a purchase.
This will be a good
opportunity to learn a new skill set while working alongside Callcentre
professionals. The internship period will be 1-2 months, breakfast, lunch and a
transportation stipend will be provided each month. The call centre location
will be Tatu City DC.
Key Responsibilities
- Provide customers
with information about Twiga’s products or services in order to create
interest in the brand.
- Ask
promising leads qualifying questions which can help reveal prospects’
willingness to buy.
- Use
scripts to offer additional products or services based on past purchasing
behavior.
- Transfer
unresolved issues for escalation to relevant persons and follow up for
timely resolution.
- Offer
excellent customer service to all customers.
- Call
customers after a sale to make sure they are satisfied with the product or
service.
- Enter
and update customer information in the database and ensure
confidentiality of customer information.
Minimum Qualifications and Experience
- Currently
enrolled in an accredited university or college obtaining a certificate or
diploma.
- Well
presented and able to communicate effectively in English; in both verbal
and written communication.
- Be
flexible and adaptable to changing environment and needs.
- Be
patient, persuasive and persistent.
- Available
to begin internship immediately.
How to Apply
Twiga is an Equal Opportunity Employer. We champion equal
treatment of all applicants. We care deeply about making Twiga a place where
everyone can learn, grow, and have an impact. Twiga does not charge its
applicants any fees whatsoever and has not authorized any agent to levy any
fees on its behalf. If anyone requests you to make any payment with respect to
this application, please report the incident to info@twiga.com or to our
hotline on +254 (0) 709 258 000.
