Back Office Agent
Job Purpose Statement
To deliver exceptional
performance through excellent customer service, query and incident resolution
as to both internal and external customers.
The job holder will also
be responsible timely follow up, escalation to ensure that quality customer
service is maintained at all times and complies with the established service
standards. Owning the customer , request , complaint and enquiry from end to
end, and informing the customer and the relationship manager of the status
while working within set SLAs and KPIs.
Ideal Job Specifications
Academic:
- University
degree – Upper Second or GPA 3.0.
Professional:
- Excellent
problem-solving capabilities
- Excellent
communication skills.
Desired work experience:
- Four
years’ experience in banking operations; interaction with CRM is an added
advantage.
- Practical
experience in use of relevant MS Office applications.
How to Apply
Closing on: Nov 27,
2022