Position: Head of Customer Success
Job Description
Working with and for ILARA Health’s customers to improve
workflows, maximize value, and infuse feedback into future versions of the
ILARA Health diagnostics devices experience. ILARA Health is looking for a Director
of Customer Success, to manage our portfolio of medical facilities clients.
From post-sale onboarding to renewal, you will engage with the customer at
every point of their journey. You will work closely with the CEO, COO and hire
and manage a team of Customer Success Managers (CSMs) to ensure retention and
growth of our largest accounts. ILARA Health is is a venture-backed medtech
company, which harnesses the power of smartphones and cloud data for screening
and monitoring individuals
Qualifications
- You have a proven track record of ensuring
customer success (adoption, renewals, upsell)
- You have managed high-growth accounts
- You are empathetic and customer-centered,
ensuring the customer comes first
- You take initiative and are well organized
- You are able to identify where process needs
improvement and can create process where needed
- You understand when to escalate
customer-facing issues to other teams
- You have strong written and verbal
communication skills
- 3-5 years experience as a Customer Success
Manager
- Interest or experience in health-tech
(preferred)
Responsibilities
- Closely manage an expanding portfolio of
enterprise accounts
- Be responsible for the ultimate success of
ILARA Health customers, including onboarding, implementation, and renewal
- Work closely with enterprise accounts to
establish clear goals and milestones that you and the customer will be
working towards
- Ensure customer loyalty by nurturing long-term
partnerships
- Synthesize customer feedback and work with
internal teams to respond to customer needs
- Generate, maintain and share educational
resources, trainings, and best practices
- Bring additional value by encouraging deeper
feature adoption by identifying opportunities for expansion
How To apply
Please email you CV/Resume to careers@ilarahealth.com with the name of the position in the
subject of the email.
