Kenya Airways, a member of the Sky
Team Alliance, is a leading African Airline flying
Kenya Airways is currently seeking
additional talent to serve in the position of Senior
Pricing Manager.
Ref: 1900004N
Reporting to the Revenue Manager –
Pricing, the ideal candidate will be tasked with the responsibility of
maximizing passenger revenues by setting all structure and promo fares &
fare rules and monitoring and coordinating strategies with sales to remain
competitive while also giving leadership to the Pricing Managers.
Key duties and responsibilities
include;
·
Developing and implementing the
program for Kenya Airways competitive strategy and determining the type and
level of co-operation in line with the competitive strategy.
·
Developing in liaison with the
Revenue Manager – Pricing, the network pricing strategy for the published
environment in line with the corporate strategy.
·
Monitoring pricing structure and fare
levels to remain competitive and in line with the market conditions.
·
Coaching and developing pricing
managers to ensure that the pricing strategy is implemented and maintained as
set.
·
Mentoring and developing pricing
managers to increase capabilities in pricing.
·
Developing and maintaining the watch
and match tools and ensure they are appropriately used to assure
competitiveness in the market.
·
Participating in setting of revenue
targets for the routes as part of annual budgeting process
·
Developing and maintaining a central
database for all private and special segments fare approvals.
·
Reviewing analyses and make
recommendations on the company’s product pricing compared to published and
competitors’ prices in the marketplace.
Qualifications
·
Bachelor’s degree in a
Business-related field e.g., Statistics, Economics Mathematics or Commerce
·
Six years’ experience working in a
commercial area with 3 years’ experience in a pricing role.
·
Strong proficiency in the use of IT
systems.
·
Strong analytical skills and advanced
experience in business analysis concepts, tools, and techniques.
·
Demonstrable success in working in a
similar technical or commercial role.
·
Previous people management and
Partnership experience will be key.
·
Excellent skills in analysis for high
quality commercial solutions.
·
Entrepreneurial skills.
·
Excellent negotiation skills.
·
Strong planning and project
management skills.
·
Excellent writing and presentation
skills.
·
Excellent knowledge of Kenya Airways
products.
Primary Location: Kenya-Nairobi-Nairobi
Unposting Date: 31-07-2019, 11:59:00 PM
CLICK HERE to apply
online
Customer Service Supervisor – Passenger Service
Ref: 19000058
Role Purpose Statement:
Ensure
and maintain a healthy, Safe, Secure and Cost-effective operation for Kenya
Airways and customer airlines operations, in compliance with the relevant
industry regulatory and legislative requirements, company procedures, and
regulatory authorities.
Deliver
a focused, high quality customer service by animating, leading and supervising
the customer service’s agent team. Ensure that the passenger handling product
is compliant to regulatory requirements, company policies and customer airlines
procedures.
Key Accountabilities / Responsibilities
·
Embrace and maintain a positive
safety culture, a healthy and secure working environment in passenger services
in compliance with relevant legislative and industry standards.
·
Identify and report hazards, near
misses, incidents and accident.
·
Oversee the provision of efficient,
high quality customer service delivery in day to day operations for Kenya
Airways and Customer Airlines at
all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
·
Consult, communicate and disseminate
information as appropriate to passengers, staff and third party service
providers in order to eliminate lapses in service delivery resulting from lack
of information.
·
To maintain a good relationship with
other airlines and airport stake holders to facilitate the smooth operations of
KQ.
·
Ensure smooth and effective transfer
of customers at JKIA.
·
Implement departure and arrival
processes in strict compliance and accordance to the laid down safety and
security procedures and in a timely manner in order to guarantee consistency in
punctuality (OTP, baggage delivery, Meeting and escorting passengers to/from
flights, passenger screening/profiling).
·
Adhere to laid down procedures that
will enhance accurate flight reconciliation and post departure transmission of
messages.
·
Maximise revenue through collection
of excess baggage charges, change of reservation charges, while maintaining
high quality customer service at all touch points.
·
Promote costs control awareness
amongst the team.
·
Conduct quality spot checks to ensure
compliance with safety and security procedures, service standards and
recommended practices
·
Lead, motivate and develop staff
while ensuring discipline and grooming standards among Passenger Services Staff
are adhered to as per the Corporate Uniform Guide.
·
Handle staff administrative issues
including appraisals, disciplinary actions, leave plan etc.
·
Brief staff and plan the efficient
allocation of tasks and resources in liaison with Hub Implementers.
·
To ascertain that all systems,
equipment and stationery are in working condition and readily available
respectively for efficient delivery of passenger handling services in all
customer touch points.
·
To ascertain efficient procedures and
best practices in document verification are implemented in order to minimise
risks to the airline without compromising on customer service
·
Plan, make decisions and carry
through effective remedial actions in service recovery during IRROPS, oversales
and connectivity planning.
·
Ensure the delivery of third party
service providers meets the agreed Service level agreement.
·
Champion KQ WAY principals and best
practices.
NOTE: Customer
Service Supervisor assigned function of Karibu, Interline/Secondary Tracing
services and Travel document shall ensure:
KARIBU TEAM
·
Maximize revenue collection through
ticket sales, change of reservation charges and service charges (e.g. UMNR
fees) while maintaining high quality customer service at all touch points.
·
Monitor special services requests are
honoured, appropriate service is offered. All departure SSR messages are
transmitted correctly and on time.
INTERLINE / SECONDARY TRACING
·
Ensure constant follow up of
passenger bags (missing, unclaimed, tag-less, damaged, pilfered, LZ) and files
promptly/ timely updated in World Tracer.
·
Ensure baggage delivery is done on
time. Closed files must have correct and updated elements in order to pursue
refunds where necessary (i.e. FS, RL, CS)
·
Monitor hotels availability and
ensure hotel allocation guidelines for disruptions, STPC or service recovery
are adhered to for cost control.
·
Generate report
·
Hotel vouchers are raised with the
appropriate cost centre and nominal.
·
Ensure communication is initiated for
all missing bags through the call centre and respond promptly to email queries
on dedicated delayed baggage email address.Liaise with Insurance department on
claims from customers regarding damaged, lost, delayed and pilfered baggage.
TRAVEL DOCUMENT
·
Provide high quality customer service
while profiling passengers.
·
Ensure all passengers boarded on
flights are adequately documented.
·
Provide information and assistance to
passengers who have been denied boarding due to inadequate documents.
·
Provide support on Travel Document
expertise support to the rest of the team and across the network.
·
During operations liaise with the
Foreign Embassy Officials in order to identify improper documents and provide
information to passengers who have been denied boarding because they are
inadequately documented.
CUSTOMER AIRLINES
·
To maintain a good relationship with
customer airlines and airport stake holders to facilitate the smooth
operations.
·
Alerts customer airlines of new or
improved services and gather feedback from them.
·
Notes any cases of customer airline
dissatisfaction and addresses or reports to the appropriate parties for action,
and follows up to ensure resolutions and provides feedback to the customer
airline.
·
Maintain high customer satisfaction
through 3rd party tracking audits.
·
Monitors and continually improves
customer satisfaction with the assigned area.
·
Coordinates with other departments in
order to obtain quality service and effectively resolves customer airline
queries.
·
Timely preparation of reports for
management planning and control purposes.
·
Liaise and plan for training for the
various DCS systems for customer airlines and coordinate with learning &
development for implementation.
·
Organize and attend meetings with
customer airlines to review performance of their SLA’s and contribute towards
closing the gaps.
·
Develop strong relationships with
customer airlines to ensure sensitivity to their needs, concerns and emerging
requirements. Maintain knowledge of and reports on new developments in the
market with regards to the accounts and prospects. Maintain regular contact
with customer airlines to ensure maximum satisfaction.
COMPETENCIES
·
Customer focused and hospitable.
·
Cool, pleasant and approachable
personality
·
High integrity and influencing skills
·
Well groomed
·
Team player
·
Ability to lead, guide, motivate a
team and make decisions
·
Excellent communication skills
·
Cross-culture sensitivity
·
Confident, decisive and proactive
·
Ability to work well for long hours
under pressure
·
Creative and innovative
·
Self driven
·
Well informed and vast knowledge of
current affairs
Qualifications
·
Diploma in Customer Service or
equivalent hospitality related discipline
·
Minimum ‘‘O’ level grade or C plain
or equivalent
·
3 to 5 years’ experience in customer
service/guest facing function
·
Computer literate
·
Excellent knowledge of KQ product
·
Good negotiation and analytical
skills
·
Excellent communication and
interpersonal skills
·
Ability to manage and develop staff
·
Revenue and cost sensitive
·
Knowledge of Customer Airlines SGHA
and SLA implementation an added advantage
·
Foreign language, an added advantage
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Jomo
Kenyatta International Airport
Unposting Date: 31-07-2019,
11:59:00 PM
CLICK HERE to
apply online.
ERP Developer –
Applications Development
Ref: 19000060
Role Statement
Deal
specifically with Oracle E-Business Suite and its related technologies and
applications. Must be proficient in developing and supporting enhancements,
developing, report creation, analysis and supporting enhancements to to Oracle
ERP application.
Must
be able to work with functional business analysts, business process owners and
other technical team members. Should be capable of executing requirements and
design specification into development deliverables.
Responsibilities
·
Execute system configuration for
Finance, HCM, iProcurement and Oracle Purchasing modules of Oracle EBS as
needed for any projects and enhancements
·
Design and develop integrations with
other systems using SOA, ADF and Java
·
Perform customization and
personalization of Oracle applications reports, interfaces, extensions and
workflows to conform to business requirements.
·
Support new and existing Oracle ERP
application development by creating interfaces, integrations, customizations
and enhancements
·
Analyze business requirements
documents and scenarios for each Reporting, Integration, Customization,
Extension object
·
Map technical processes, design
layouts, validate functional specifications and create technical solution
documents to address business needs for Reports, Interfaces, Customizations,
Extensions and Workflows.
·
Support the execution of System
Integration Tests (SITs) and the User Acceptance Test (UATs).
·
Create test plans, test data sets and
perform testing to ensure all components of the developed systems meet
specifications
·
Adhere to the strong IT Governance
and change control process for all system changes.
·
Ensure high quality of software
developed, meet schedules and provide detailed functional specifications
·
Assists in troubleshooting issues and
perform bug fixes.
·
Perform root cause analysis for
recurring incidents, identify and implement optimal solutions, formalize test
plans and implement troubleshooting procedures
Key performance indicators
·
Effectively gather and validate
requirements.
·
Maintain proper documentation such as
solution design documentations, integration documents.
·
Accurately size the effort required
to execute a project.
·
Effectively manage the customer
expectations by constantly communicating to business users.
·
Deliver development projects within
the agreed schedule and plan.
·
Quality assurance by reducing the
number of bugs uncovered during tests.
·
Ensure that all development projects
are aligned to the overall project objective and that the result meets all
requirements.
·
Adherence to architecture and design
principles and coding standards
·
Self-motivated, enjoys problem
solving, solution development, system integration challenges
·
Adhere to the IT System agile
development methodology
Qualifications
·
BSc in Computer Science , Software
Engineering, Information Technology, or related studies
·
Certification in Oracle Technologies
(OCA, DBA), .NET Framework. (added advantage)
·
3+ years Programming using Oracle
SQL, PL/SQL, Oracle EBS R12, Oracle Application Framework, forms, reports,
interfaces, customization, Shell scripting, Extensions and Workflows
·
3+ years of experience in software
applications development
·
Expertise in Oracle EBS R-12
development standards and data models
·
Experience in SOA, OTBI reports, and
OBIEE.
·
Experience in Oracle Application
Development Framework (ADF)
·
Forms personalization experience
·
Familiarity with Oracle workflow,
alerts and notifications
·
Experience in designing and
development of solutions using PL/SQL, SQL and Java.
·
Experience in Oracle WebADI
·
Experience with developing extensions
using Oracle Forms, OA Framework and Reports using BI Publisher
·
Experience in data warehousing and
data retrieval;
·
Experience with XML publisher
·
OAF experience
·
Development experience using
TOAD/JDeveloper/Oracle SQL
Other skills
·
Ability to produce oracle reports,
forms development experience in Oracle EBS environment
·
Prior interfaces/Integration
experience in one or more modules in Oracle EBS
·
Broad knowledge of core technical areas
of the business and functional modules of Oracle 12g e-Business Suite.
·
Experience integrating Oracle
Applications with various formats including flat-file (CSV), XML, and SOAP.
·
Working knowledge of software
development and support methodologies
·
Demonstrated skill in preparation and
maintenance of implementation documents
·
Technical proficiency with Oracle SOA
Suite, and Oracle extensions.
Behavioral competencies
·
Self-motivated, enjoys problem
solving, solution development, system integration challenges and will excel in
a fast paced, team-oriented environment.
·
Good troubleshooting skills and
ability to work independently/ proactively are a must.
·
Excellent verbal and written
communication; effective liaison skills and the ability to work with a
wide-range of professionals in various disciplines.
·
Commitment to and has a high affinity
for delivering the highest level of customer satisfaction
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya
Airways Headquarters
Unposting Date: 31-07-2019,
11:59:00 PM
CLICK HERE to
apply online
