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Vacancies in Kenya Airways, Nairobi

Kenya Airways, a member of the Sky Team Alliance, is a leading African Airline flying

Kenya Airways is currently seeking additional talent to serve in the position of Senior Pricing Manager.
Ref: 1900004N
Reporting to the Revenue Manager – Pricing, the ideal candidate will be tasked with the responsibility of maximizing passenger revenues by setting all structure and promo fares & fare rules and monitoring and coordinating strategies with sales to remain competitive while also giving leadership to the Pricing Managers.

Key duties and responsibilities include;
·         Developing and implementing the program for Kenya Airways competitive strategy and determining the type and level of co-operation in line with the competitive strategy.
·         Developing in liaison with the Revenue Manager – Pricing, the network pricing strategy for the published environment in line with the corporate strategy.
·         Monitoring pricing structure and fare levels to remain competitive and in line with the market conditions.
·         Coaching and developing pricing managers to ensure that the pricing strategy is implemented and maintained as set.
·         Mentoring and developing pricing managers to increase capabilities in pricing.
·         Developing and maintaining the watch and match tools and ensure they are appropriately used to assure competitiveness in the market.
·         Participating in setting of revenue targets for the routes as part of annual budgeting process
·         Developing and maintaining a central database for all private and special segments fare approvals.
·         Reviewing analyses and make recommendations on the company’s product pricing compared to published and competitors’ prices in the marketplace.
·         Bachelor’s degree in a Business-related field e.g., Statistics, Economics Mathematics or Commerce
·         Six years’ experience working in a commercial area with 3 years’ experience in a pricing role.
·         Strong proficiency in the use of IT systems.
·         Strong analytical skills and advanced experience in business analysis concepts, tools, and techniques.
·         Demonstrable success in working in a similar technical or commercial role.
·         Previous people management and Partnership experience will be key.
·         Excellent skills in analysis for high quality commercial solutions.
·         Entrepreneurial skills.
·         Excellent negotiation skills.
·         Strong planning and project management skills.
·         Excellent writing and presentation skills.
·         Excellent knowledge of Kenya Airways products.
Primary Location: Kenya-Nairobi-Nairobi
Unposting Date: 31-07-2019, 11:59:00 PM
CLICK HERE to apply online

Customer Service Supervisor – Passenger Service
Ref: 19000058
Role Purpose Statement:
Ensure and maintain a healthy, Safe, Secure and Cost-effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities.
Deliver a focused, high quality customer service by animating, leading and supervising the customer service’s agent team. Ensure that the passenger handling product is compliant to regulatory requirements, company policies and customer airlines procedures.
Key Accountabilities / Responsibilities
·         Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant legislative and industry standards.
·         Identify and report hazards, near misses, incidents and accident.
·         Oversee the provision of efficient, high quality customer service delivery in day to day operations for Kenya Airways and Customer Airlines at
all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
·         Consult, communicate and disseminate information as appropriate to passengers, staff and third party service providers in order to eliminate lapses in service delivery resulting from lack of information.
·         To maintain a good relationship with other airlines and airport stake holders to facilitate the smooth operations of KQ.
·         Ensure smooth and effective transfer of customers at JKIA.
·         Implement departure and arrival processes in strict compliance and accordance to the laid down safety and security procedures and in a timely manner in order to guarantee consistency in punctuality (OTP, baggage delivery, Meeting and escorting passengers to/from flights, passenger screening/profiling).
·         Adhere to laid down procedures that will enhance accurate flight reconciliation and post departure transmission of messages.
·         Maximise revenue through collection of excess baggage charges, change of reservation charges, while maintaining high quality customer service at all touch points.
·         Promote costs control awareness amongst the team.
·         Conduct quality spot checks to ensure compliance with safety and security procedures, service standards and recommended practices
·         Lead, motivate and develop staff while ensuring discipline and grooming standards among Passenger Services Staff are adhered to as per the Corporate Uniform Guide.
·         Handle staff administrative issues including appraisals, disciplinary actions, leave plan etc.
·         Brief staff and plan the efficient allocation of tasks and resources in liaison with Hub Implementers.
·         To ascertain that all systems, equipment and stationery are in working condition and readily available respectively for efficient delivery of passenger handling services in all customer touch points.
·         To ascertain efficient procedures and best practices in document verification are implemented in order to minimise risks to the airline without compromising on customer service
·         Plan, make decisions and carry through effective remedial actions in service recovery during IRROPS, oversales and connectivity planning.
·         Ensure the delivery of third party service providers meets the agreed Service level agreement.
·         Champion KQ WAY principals and best practices.
NOTE: Customer Service Supervisor assigned function of Karibu, Interline/Secondary Tracing services and Travel document shall ensure:
·         Maximize revenue collection through ticket sales, change of reservation charges and service charges (e.g. UMNR fees) while maintaining high quality customer service at all touch points.
·         Monitor special services requests are honoured, appropriate service is offered. All departure SSR messages are transmitted correctly and on time.
·         Ensure constant follow up of passenger bags (missing, unclaimed, tag-less, damaged, pilfered, LZ) and files promptly/ timely updated in World Tracer.
·         Ensure baggage delivery is done on time. Closed files must have correct and updated elements in order to pursue refunds where necessary (i.e. FS, RL, CS)
·         Monitor hotels availability and ensure hotel allocation guidelines for disruptions, STPC or service recovery are adhered to for cost control.
·         Generate report
·         Hotel vouchers are raised with the appropriate cost centre and nominal.
·         Ensure communication is initiated for all missing bags through the call centre and respond promptly to email queries on dedicated delayed baggage email address.Liaise with Insurance department on claims from customers regarding damaged, lost, delayed and pilfered baggage.
·         Provide high quality customer service while profiling passengers.
·         Ensure all passengers boarded on flights are adequately documented.
·         Provide information and assistance to passengers who have been denied boarding due to inadequate documents.
·         Provide support on Travel Document expertise support to the rest of the team and across the network.
·         During operations liaise with the Foreign Embassy Officials in order to identify improper documents and provide information to passengers who have been denied boarding because they are inadequately documented.
·         To maintain a good relationship with customer airlines and airport stake holders to facilitate the smooth operations.
·         Alerts customer airlines of new or improved services and gather feedback from them.
·         Notes any cases of customer airline dissatisfaction and addresses or reports to the appropriate parties for action, and follows up to ensure resolutions and provides feedback to the customer airline.
·         Maintain high customer satisfaction through 3rd party tracking audits.
·         Monitors and continually improves customer satisfaction with the assigned area.
·         Coordinates with other departments in order to obtain quality service and effectively resolves customer airline queries.
·         Timely preparation of reports for management planning and control purposes.
·         Liaise and plan for training for the various DCS systems for customer airlines and coordinate with learning & development for implementation.
·         Organize and attend meetings with customer airlines to review performance of their SLA’s and contribute towards closing the gaps.
·         Develop strong relationships with customer airlines to ensure sensitivity to their needs, concerns and emerging requirements. Maintain knowledge of and reports on new developments in the market with regards to the accounts and prospects. Maintain regular contact with customer airlines to ensure maximum satisfaction.
·         Customer focused and hospitable.
·         Cool, pleasant and approachable personality
·         High integrity and influencing skills
·         Well groomed
·         Team player
·         Ability to lead, guide, motivate a team and make decisions
·         Excellent communication skills
·         Cross-culture sensitivity
·         Confident, decisive and proactive
·         Ability to work well for long hours under pressure
·         Creative and innovative
·         Self driven
·         Well informed and vast knowledge of current affairs
·         Diploma in Customer Service or equivalent hospitality related discipline
·         Minimum ‘‘O’ level grade or C plain or equivalent
·         3 to 5 years’ experience in customer service/guest facing function
·         Computer literate
·         Excellent knowledge of KQ product
·         Good negotiation and analytical skills
·         Excellent communication and interpersonal skills
·         Ability to manage and develop staff
·         Revenue and cost sensitive
·         Knowledge of Customer Airlines SGHA and SLA implementation an added advantage
·         Foreign language, an added advantage
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Jomo Kenyatta International Airport
Unposting Date: 31-07-2019, 11:59:00 PM
CLICK HERE to apply online.

ERP Developer – Applications Development
Ref: 19000060
Role Statement
Deal specifically with Oracle E-Business Suite and its related technologies and applications. Must be proficient in developing and supporting enhancements, developing, report creation, analysis and supporting enhancements to to Oracle ERP application.
Must be able to work with functional business analysts, business process owners and other technical team members. Should be capable of executing requirements and design specification into development deliverables.
·         Execute system configuration for Finance, HCM, iProcurement and Oracle Purchasing modules of Oracle EBS as needed for any projects and enhancements
·         Design and develop integrations with other systems using SOA, ADF and Java
·         Perform customization and personalization of Oracle applications reports, interfaces, extensions and workflows to conform to business requirements.
·         Support new and existing Oracle ERP application development by creating interfaces, integrations, customizations and enhancements
·         Analyze business requirements documents and scenarios for each Reporting, Integration, Customization, Extension object
·         Map technical processes, design layouts, validate functional specifications and create technical solution documents to address business needs for Reports, Interfaces, Customizations, Extensions and Workflows.
·         Support the execution of System Integration Tests (SITs) and the User Acceptance Test (UATs).
·         Create test plans, test data sets and perform testing to ensure all components of the developed systems meet specifications
·         Adhere to the strong IT Governance and change control process for all system changes.
·         Ensure high quality of software developed, meet schedules and provide detailed functional specifications
·         Assists in troubleshooting issues and perform bug fixes.
·         Perform root cause analysis for recurring incidents, identify and implement optimal solutions, formalize test plans and implement troubleshooting procedures
Key performance indicators
·         Effectively gather and validate requirements.
·         Maintain proper documentation such as solution design documentations, integration documents.
·         Accurately size the effort required to execute a project.
·         Effectively manage the customer expectations by constantly communicating to business users.
·         Deliver development projects within the agreed schedule and plan.
·         Quality assurance by reducing the number of bugs uncovered during tests.
·         Ensure that all development projects are aligned to the overall project objective and that the result meets all requirements.
·         Adherence to architecture and design principles and coding standards
·         Self-motivated, enjoys problem solving, solution development, system integration challenges
·         Adhere to the IT System agile development methodology
·         BSc in Computer Science , Software Engineering, Information Technology, or related studies
·         Certification in Oracle Technologies (OCA, DBA), .NET Framework. (added advantage)
·         3+ years Programming using Oracle SQL, PL/SQL, Oracle EBS R12, Oracle Application Framework, forms, reports, interfaces, customization, Shell scripting, Extensions and Workflows
·         3+ years of experience in software applications development
·         Expertise in Oracle EBS R-12 development standards and data models
·         Experience in SOA, OTBI reports, and OBIEE.
·         Experience in Oracle Application Development Framework (ADF)
·         Forms personalization experience
·         Familiarity with Oracle workflow, alerts and notifications
·         Experience in designing and development of solutions using PL/SQL, SQL and Java.
·         Experience in Oracle WebADI
·         Experience with developing extensions using Oracle Forms, OA Framework and Reports using BI Publisher
·         Experience in data warehousing and data retrieval;
·         Experience with XML publisher
·         OAF experience
·         Development experience using TOAD/JDeveloper/Oracle SQL
Other skills
·         Ability to produce oracle reports, forms development experience in Oracle EBS environment
·         Prior interfaces/Integration experience in one or more modules in Oracle EBS
·         Broad knowledge of core technical areas of the business and functional modules of Oracle 12g e-Business Suite.
·         Experience integrating Oracle Applications with various formats including flat-file (CSV), XML, and SOAP.
·         Working knowledge of software development and support methodologies
·         Demonstrated skill in preparation and maintenance of implementation documents
·         Technical proficiency with Oracle SOA Suite, and Oracle extensions.
Behavioral competencies
·         Self-motivated, enjoys problem solving, solution development, system integration challenges and will excel in a fast paced, team-oriented environment.
·         Good troubleshooting skills and ability to work independently/ proactively are a must.
·         Excellent verbal and written communication; effective liaison skills and the ability to work with a wide-range of professionals in various disciplines.
·         Commitment to and has a high affinity for delivering the highest level of customer satisfaction
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya Airways Headquarters
Unposting Date: 31-07-2019, 11:59:00 PM
CLICK HERE to apply online

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