Job Vacancy: Front
Office Manager – Kisumu (Hotel)
Our client is a Kisumu based luxury hotel
with luxury Suites for business and holiday travelers to Kisumu.
Whether one is searching for short stay
suites or extended stay suites, they offer 70 guest suites and a range of
facilities and amenities for business and holiday travel.
Responsibilities include:
·
Ensure
that the department and hotel is fully compliant with all audit requirements
·
Ensure
that month end and financial year end are prepared and submitted by the due
deadline date monthly / annually and in conjunction with Accounts Department
·
Ensure
that all arrivals are checked in with a valid and sufficient method of payment
·
Ensure
that internal house accounts (non-staying folios) are managed and maintained
during the month
·
Manage
the rooms inventory so as to ensure maximum rooms are sold, at a favourable
rate and with a guaranteed, sufficient method of payment and that the 6pm
release policy is adhered to at all times
·
Ensure
that all expenditure is noted correctly, within budget and as per audit
requirements
·
Ensure
that no shows are managed on a daily basis
·
All
Front Office Reports must be printed, checked and processed on a daily basis
per shift
·
Ensure
that all required employment procedures are adhered to
·
Ensure
that each shift banking is prepared accurately and in line with audit
requirements.
·
All
current and future reservations must be checked on a daily basis so as to
ensure; data integrity, method of payment etc.
·
All
boardroom and conference room bookings must be processed correctly so as to
ensure that all requirements are taken care of
·
Each
shift / department must ensure that all documentation has been filed correctly
·
All
emails and correspondence must be checked, processed and effectively
distributed per shift per day
·
All
applicable documentation must be boxed, recorded and stored in line with the
relevant requirements
·
Ensure
the safety and security of the staff, guests and hotel property
·
Ensure
that all required stock takes are conducted in line with audit requirements
·
Ensure
that all equipment is used, stored and maintained in line with operating
procedures
·
Ensure
that the department and the hotel is fully compliant with all Occupational
Health & Safety requirements
·
Ensure
the continued training and development of self and all staff
·
Ensure
that highest possible standard of cleanliness is achieved and maintained at all
times
·
Ensure
that every guest receives exceptional service at all times
·
Requirements
·
The
Front desk manager must be friendly, courteous and accommodating to every
guest's needs and be able to resolve issues efficiently.
·
The
Front desk managers register guests, make and modifying reservations and
perform concierge duties such as answer questions regarding the area, events or
attractions.
·
The
Front desk manager also often prepare daily reports, balance transactions and,
particularly if working the overnight shift, conduct security walks. In some
smaller motels with limited staff, front desk managers may also take fresh
linens to rooms, tend to guests' laundry and answer telephone calls
·
Acting
as liaison between General Manager and staff
Qualifications
Successful candidate will have:
·
Level
of Literacy: Must be able to read and write in English & Kiswahili
·
Level
of Numeracy: Excellent numeracy skills
·
Level
of Communication Skills: Must be in possession of excellent communication
skills
·
Level
of Formal / Professional / Education & Training: Minimum education level-
Bachelor’s degree in a hospitality related degree or A diploma in Hotel
Management from a recognized Hospitality Institute.
·
Level
of Experience in Job Advertised: 5 years’ experience required in Front Office
operations
Critical skills include:
·
Diplomacy
and the ability to communicate clearly
·
Firm
leadership skills
·
The
ability to multitask, prioritise and manage time
·
The
ability to perform under pressure
·
Must
be highly motivated
QUALIFIED CANDIDATES should send their CVs
to diamondstaffingke@gmail.com by COB 13th September 2017.
Kindly remember to include your NOTICE
PERIOD, CURRENT AND EXPECTED SALARY in your email.
ONLY SHORTLISTED CANDIDATES WILL BE
CONTACTED.