Duma works is recruiting for
a Customer Care & Administrative Assistant for our client in Nairobi.
They offer loan provision
ranging from delivering easy, short term salary advance loans and micro loans
when one needs it most.
Job Description
Job Description
Administrative Works
- Respond to all
client queries and emails;
- Respond to all
phone calls;
- Ensure company
compliance;
- Proof read all
company material and edit-suggested changes;
- Take note of,
document and actively follow up on all business development initiated
email conversations;
- Do follow-up
email on all potential clients every four days;
- Design format
and implement the generation of weekly reports of business development
actions;
- Keep an up to
date record of all business development activities;
- Follow up on
invoices, Know your customer documents during on boarding;
- Document and
keep clear backed up record of all company expenditures;
- Prepare a
monthly cost report;
- Address all
client issues;
- Handle
correspondence between client HR and the company;
- Management of
office equipment;
- Maintaining a
clean and enjoyable working environment;
- Handling
external or internal communication or management systems;
- Managing
clerical or other administrative staff;
- Organizing,
arranging and coordinating meetings.
Client Relation and Marketing
- Implement the
Business research and development works;
- Social media
marketing strategy drafted by management;
- Daily updates
of Facebook account;
- 5 Relevant
tweets a day on twitter handle;
- Generate
business development leads targeting SME’s, Sacco’s, chamas, etc in Kenya;
- Make meetings
arrangements and present a schedule of meetings for the directors;
- Run the diary
of all company products presentations by business development;
- Attracts
potential customers by answering product and service questions;
- Suggesting
information about other products and services;
- Opens customer
accounts by recording account information;
- Maintains
customer records by updating account information.
Business research and
development
- Actively map
out all competitors in our industry and what they are charging –Monthly
report;
- Contact 5
clients daily for customer care and feedback and write actionable reports;
- Be ready to
carry out business presentations to possible clients on short notice.
P.A to the directors
- Be ready to
take on other assigned duties as far as pushing forward the vision of
Thompson Knox is concerned.
Minimum Qualifications
- Diploma or
Degree in any business related course;
- 2+ years in
Administration and Customer Service;
- Administration
and Customer Service in a financial institution is a plus;
- Background in
sales or will also be an added advantage.
Competencies
- Eloquence and
attention to detail;
- Passionate
about technology;
- An ability to
remain calm under extreme pressure.
- Excellent
organisational skills.
- Ability to
work with teams and take initiative;
- A thorough and
methodical approach to your work;
- Ability to
work under pressure.
Send your Cover Letter and detailed CV toapply@jobs.dumaworks.com marking the subject as “2870”, Your Full name & Phone number e.g. 2870 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: Friday, 16 June 2017
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.
