Our
client, a well-known company in the logistics industry in Kenya is looking for
an experienced, results-oriented and energetic individual for the following
position:
Job
Title: Operations
Manager
Job
Summary: The
job holder shall be required to work in collaboration with all Ground Staff,
Office Staff, other Operation Managers, the Finance Department and Management
to achieve the set goals, as well as handle Mines and Project Shipment Clients,
all Sea Imports & Exports, Mine Exports & Road Transport Movements.
The
following duties and responsibilities are attributed to this position:
- Develop
qualified leads, then convert them through the sales process into
prospects and customers
- Continuously
keep the sales pipeline full with customers
- Identifying,
developing and growing the sales revenue and marketing of the products and
services
- Present
company services to customers always furthering relationships
- Perform
regular visits to qualified prospects and customers, in accordance with
Management directives, to drive the business and grow the company’s
revenue, market share and profitability
- Building
relationships at all levels and represents the company in a professional
manner, including making presentations.
- Conducting
quarterly business reviews with clients
- Submitting
reports in an accurate and timely manner
- Representing
the Managing director as and when required
- Ensuring
Customer Service Level is of the highest quality as required and that
there is effective problem solving at all times with a view of developing
clients into long-term/permanent customers
- Assisting
and training staff, if necessary including all Asst. Sales Managers to
prepare Quotes & customer presentations as & when required
- Assist
in negotiating rates and prices from all carriers &/or airlines
- Supervise
and if necessary accompany Asst. Sales Managers &/or Management during
client visits, ensuring that minutes & reports are prepared and
followed up to their conclusion till the client is secured by Sales
- Ensure
all Operations Master Files records and documents are kept in good order
& in the right places within the office and are updated and stored
accordingly
- Verify
the correctness of all purchase Invoices
- Assist
with and handle all operation duties of the other Operations Manager or
his juniors during his or her absence or leave
- Fully
intervene as & when required when there are disputes or queries or
mishandled or inappropriately performed by others or juniors during its clearance
processes and ensure prompt positive results for both the Company and
Customers
- Perform
high-level intervention whenever customer issues arise
- Monitor
& supervise all Transit & Transshipment Entries
- Arrange
daily Operations Meetings to discuss major issues
- Address
customer issues and ensure overall customer satisfaction
- Supervise
the Declarations Team and Bonds Officers
- Manage
the Operations Sector of the company’s Quality Management System (QMS)
- Engage
with the Management Representative regarding External Audit
- Demonstrate
unquestionable integrity and honesty in the execution of all duties, and
work as a team with your fellow associates
- Encourage
teamwork and transparency within the department
- Arrange
for meetings with authorities when major issues need to be tackled and
resolved
- Ensure
positive and effective liaison between Staff / Management and all external
Authorities
- Handle
allocated Import Clients
- Travel
and visit clients as required (both locally and overseas), represent the
company’s interest during meetings, seminars and conferences at any other
offices globally whenever required
- Assist
the Managing Director on all company matters as requested
- Assist
in introducing, administering new procedures and/or systems to ensure
effective running of Operations and thereby reducing costs to the company
- Supervise
all Operations and Ground Staff to achieve “OPERATIONS EXCELLENCE” at all
times
- Assist
the sales team in the designing and implementation of realistic Standard
Operating Procedures (SOPs) for key clients capturing requirements and
entire clearance process, and ensure the same is adhered to by the
relevant staff in line with the Company’s ISO quality guidelines
- Liaise
with government security forces as and when required for security services
- Ensure
status reports to clients are sent on time, accurate and in keeping with
client requirements
- Provide
solutions to clients in collaboration with the sales team in an effort to
provide the most cost effective and efficient method of moving clients’
cargo locally, regionally and internationally
- Ensure
proper classification, declaration and packing of all dangerous goods
- Conduct
objective annual appraisals
- Plan
and co-ordinate weekly shipments to their required locations
- Any
other duties that may be allocated from time to time by Management
Academic & Professional Qualifications
- Bachelor’s
degree in Business, Accounting or Marketing or equivalent
Skills & Work Experience
- 3
– 5 years’ experience in Clearing & Forwarding operations and
management with good knowledge in shipping documents and custom procedures
- Proficiency
in the Microsoft Office Suite of Packages (Word, Excel, PowerPoint etc.)
- Fluent
written and spoken English and Kiswahili
- Excellent
knowledge of the Customs and Excise HS Code and Explanatory notes and
ability to handle Inspection Agents, Banks, regulatory bodies etc.
- Ability
to take initiative and responsibility
- Confident,
well spoken with excellent communication skills
- Strong
interpersonal, problem-solving, negotiation, planning and administration
skills
- Excellent
organizational and communication skills(both written and verbal)
- Ability
to generate ideas
- Ability
to prioritize and manage several different tasks at once
- An
excellent understanding of client care and client relationship management
- Ability
to work effectively to meet deadlines
- Good
motivational skills, common sense and logical thinking
- Ability
to thrive in pressured or stressful situations
- A
committed and flexible attitude to the job
- Ability
to work independently and as part of a team
- Good
budgeting skills and the ability to handle finances
- Ability
to handle rejection (when a client chooses to stop doing business with the
company
Personal Qualities & Behavioral Traits
- Integrity
- Strong
ethical values
- High
initiative
- Excellent
communication skills (written and spoken English)
- Attentive
to detail
- Informed
- Proactive
- Trustworthy
- Flexible
- Resilient
How to Apply
Interested qualified candidates are encouraged to send their updated CVs to the following email address:
opsrecruiter@yahoo.com
Please note that CVs shall be shortlisted on a first-come-first-served basis.
While
we appreciate all applications we regret that only shortlisted candidates will
be contacted.
Please
note that CVs shall be shortlisted on a first-come-first-served basis.
“We are an equal opportunity employer”