Chai SACCO Society Ltd is a leading
deposit taking Savings and Credit Co-operative Society Ltd with nationwide
membership.
The SACCO has two fully pledged branches in Nairobi and Litein, and a marketing
Office in Mombasa.
We are looking for a self-driven and
results-oriented person to fill the following position:-
Job Title: Internal Audit and Risk Manager
Division / Department: Internal Audit and Risk
Position Reports to: Audit Committee
Position Supervises: Internal Audit Officer
Job Title: Internal Audit and Risk Manager
Division / Department: Internal Audit and Risk
Position Reports to: Audit Committee
Position Supervises: Internal Audit Officer
Purpose of the Job: Continuously ensure internal control systems, risk
management and governance, procedures and policies with a view to minimize risk
exposure for utilization of assets and other resources.
Main Duties and Responsibilities:
The jobholder’s roles and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The jobholder’s roles and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Develop internal control measures and organize
regular review of internal control measures
- Develop annual audit plans for approval by
appropriate authority and ensuring that routine audits are carried out as
per agreed plan.
- Ensure compliance with the laid down internal
controls, all Sacco policies and other statutory requirements
- Develop risk and compliance framework on the
Society’s overall risk management strategies and annual work plans.
- Conduct discussions with line Managers on
commencement and completion of all audits.
- Check the soundness of accounting procedures
and reliability of financial records and reports
- Carry out of investigations in the Sacco as
the need may arise
- Ensure compliance with the policies, plans,
procedures, statutory requirements and regulations
- Safeguarding assets and, as appropriate,
verify the existence of such assets by independently appraising the Sacco
operations to ensure assets are safeguarded.
- Ensure operations or programs are consistent
with established objectives and goals and that the operations are being
carried out as planned
- Liaise with external auditors to foster
co-operation, reduce duplication of effort and ensure appropriate sharing
of information
- Advise management on external audit queries
- Guarantees complete confidentiality of records
and information obtained during the course of audit jobs.
- Carry out audits and investigations and
recommends remedial actions as per operational procedures requirements.
Operational Roles and Responsibilities
- Develop and maintain a sound audit manual
detailing audit practices, procedures and standards
- Determine the accuracy and reliability of
accounting records by analyzing systems and internal controls.
- Ensure audit working papers are properly
prepared, referenced, reviewed and documented systematically.
- Prepare management reports as required
- Supervising, training and appraising staff
- Participate in the preparation and
implementation of the strategic plan
- Review and evaluate the financial controls,
systems, procedures, books of account, financial statements and periodic
financial reports
- Assist in coordinating the activities of the
Audit and Supervisory committees in consultation with the office of the
C.E.O
- Participating in preparation and
implementation of the strategic plan
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
- Effective utilization of resources.
- Compliance to policies, procedures, standards
and controls.
- Costs control.
- Risk management and safety of assets.
- Compliance to safety regulations and
procedures
- Ensure internal checks and balances in the
Sacco’s finances
- Security of the existing financial systems
Knowledge and Skills Required:
The jobholder must possess
The jobholder must possess
- Masters degree in Finance or related field
- A Business related degree.
- CPA (K) /ACCA Qualification
- Five (5) Years working in a Finance function
with a minimum 4 years auditing experience in a senior position.
- A firm understanding of internal auditing
standards
- Membership in a professional body
- Able to integrate understanding of industry
trends and vulnerabilities to identify future possibilities, opportunities
and risks.
- Knowledge and application of Internal Audit
standards in financial services industry
- Proactively review and recommend security
quality improvements in line with technological and product changes.
- Ability to understand and document workflows
and business processes.
- Knowledge and effective application of all
relevant banking policies, processes, procedures and guidelines to
consistently achieve required compliance standards or benchmarks.
- Organized; able to work both independently or
in a team setting.
- Ability to identify solutions that effectively
address business and control needs.
- Interpersonal skills to effectively
communicate audit results to functional heads and other stakeholders.
- Self-empowerment to enable development of open
communication, teamwork and trust that are needed to support true
performance
Job Title: Internal Audit Assistant
Department: Internal Audit and Risk
Position reports to: Internal Audit Officer
Position Supervises: Audit Assistant
Department: Internal Audit and Risk
Position reports to: Internal Audit Officer
Position Supervises: Audit Assistant
Purpose of the Job: Effective
implementation of internal control systems, policies and procedures as approved
by management
Main Duties and Responsibilities
The Duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The Duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Carry out routine Audits in accordance to
policies and procedures.
- Participate in preparation of audit procedures
of a given assignment in collaboration with supervisors
- Draft audit reports on assignment for review
with supervisors
- Review audit reports or findings with assigned
auditors
- Carry out audit tests and procedures as
required
- Check maintenance of accurate accounting
records
- Conduct special audit assignments as assigned
- Participate in planning the scope and
methodology of audits.
- Conduct routine audits as per the audit plan
and as agreed with the Internal Audit Officer.
- Review internal controls and system processes
for assurance and validity of data.
- Prepare working papers that demonstrate work
done in the field, referenced and documented.
- Maintain confidentiality of records and
information obtained during the course of audit work.
- Justify audit findings by use of audit working
papers.
- Write and provide draft audit reports for
review
- Carry out spot checks and special assignments
as directed
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
- Effective cost control
- Safety of accountable documents and
information
- Timely preparation of reports
- Accurate records
- Compliance of operations to internal control
systems
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
- Bachelors Degree in Accounting, Finance,
Economics or Business Administration
- A CPA finalist
- At least 3 years progressive experience in
audit or accounting (preferably audit)
- IT literate and proficient in accounting
software applications.
- Technical skills to effectively perform audit
activities
- A firm understanding of internal auditing
standards
- Technical skills to effectively perform audit
activities
- Good oral and written communication skills
- Interpersonal skills and professional
appearance
- Proficiency in computer applications to
analyze and interpret data.
Job Title: Records Officer
Department: Branch Operations
Position reports to: Head of Business Operations
Position Supervises: Branch Records Officers II
Department: Branch Operations
Position reports to: Head of Business Operations
Position Supervises: Branch Records Officers II
Purpose of the Job: To maintain accurate and appropriate records within
the approved systems, policies and procedures for efficient management of
Society records.
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Operational Roles and Responsibilities
- Shelve both active and archive member files,
using the set record keeping policies
- Registration of new members which involves:
- Receiving the membership forms from customer
care,
- Confirmation of the membership by
checking the ID number, membership, number and payroll in the system, if
the member is not registered
- Separation of the M-Sacco, nominee, and
ATM forms
- Data entry of the details in the system which
includes the name, ID number, phone number, nominee details and payroll
numbers.
- Assign member numbers to forms by entering
member details in the system
- Retrieval of all loan files, recovery files
and dormant account files on daily requests;
- Weed out semi active files, which involves the
following
- Checking in the system for in active or
different categories of files that are to be weeded
- Periodically updating the status of the semi
active files in set database
- Create new volumes of files that are bulky
which involves
- Periodically checking in the shelves for bulky
files that need to be thinned
- Opening a new files as may be directed
- Closing the bulky files and labeling them
accordingly
- Periodically updating the status of the new
files online
- Repair and replacement of torn files
that may be in the registry
- Catalogue and index of records as may be
required
- Backup records by scanning documents and saving
them online
- Conduct data entry and carry out foliation
- M-Sacco processing which includes:
- Receipt of the forms and confirming that the
passport photo, ID, Safaricom phone number and signature are indicated
- Scanning of identification documents, the
photo and signature and saving all scanned items into the system.
- Capturing the Contact details and M-Sacco
serial numbers in the system
- Having scanned documents physically taken to
FOSA for approval
- Sending back incomplete documents to customer
care clearly marked to show what needs to be added for the form to be
complete.
- Handle any phone enquiries that come through
to registry
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
- Quality services to members
- Maintenance of accurate records
- Availability of records
- Backing up of records
- Verification of records
Knowledge and Skills Required:
The job holder must possess:
The job holder must possess:
- Degree in Archive and Records management
- Post graduate qualifications records
management
- Certificate in information management
- Membership in a professional body
- Must be computer literate
- Minimum of 4 years experience in related field
- Ability to work with minimum supervision.
- Ability to manage information
- Good interpersonal and communication skills
Job Title: Procurement & Administration Officer
Division: Human Resources and Administration
Position Reports to: Human Resource and Administration Manager
Division: Human Resources and Administration
Position Reports to: Human Resource and Administration Manager
Position Supervises
- Receptionist / Telephone Operator
- Drivers/Messengers
Job Summary: Responsible for the coordination of office
operations, procurement and resources mobilization to facilitate organizational
effectiveness and efficiency
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Supporting the Human Resource and
Administration Manager in overseeing general office administration of Chai
Sacco by managing office space, maintaining service contracts, managing
office equipment and monitoring administrative costs;
- Implementing office administrative procedures
and policies at Chai Sacco as may be directed by the head of department.
- Ensuring that office supplies and inventory
are adequately replenished.
- Implementing office safety measures at
Chai Sacco including Fire drills, First Aid Activities etc;
- Supporting the HR and Admin Manager in
organizing and setting up staff functions such as management meeting, long
service award ceremonies, team building, birthdays etc;
- Supporting the HR and Admin Manager in
managing the company vehicles by coordinating vehicle maintenance, motor
vehicle insurance activities, maintaining a user log of the vehicles and
sourcing for outsourced taxi services
- Supporting the HR and Admin Manager in
overseeing the renewal of office licenses and relevant business
license
- Preparing requests for proposals/ quotations
and prepare comparison of various quotations
- Maintaining procurement records and managing
Society inventory
- Preparing reports on procurement activities as
per guidelines
- Conducting research to ascertain best products
and services in terms of best value, quality and delivery
- Forecasting price trends
- Attending internal meetings, taking minutes
and following up on actionable areas
Perform any other duties as assigned
from time to time.
Key Result Areas:
The accountability areas are:
Key Result Areas:
The accountability areas are:
- Maintenance of sound administration policies.
- Healthy and safe work environment.
- Proper management of office space
- Efficient coordination of staff functions
- Timely procurement of items
- Accurate reports on procurement activities
- Asset management
Knowledge and Skills Required:
The jobholder’s must possess;
The jobholder’s must possess;
- Degree in Purchasing and Supply or its
equivalent from a recognised institution
- Higher Diploma/ professional certification
will be an added advanatage
- Minimum 3 years experience in the
application of procurement regulations
- Member of a recognised institute of purchasing
and supply
- Effective communication skills
- Excellent planning and logistical skills.
- Strong analytical and problem solving skills.
- Good interpersonal and communication skills.
Job Title: Customer Care Executives
Department: Branch Manager
Position reports to: Branch Operations Officer
Department: Branch Manager
Position reports to: Branch Operations Officer
Purpose of the Job: Enhance customer satisfaction through efficient and
effective and quality products and services so as to support attainment of the
Sacco goals and objectives
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Receive and handle telephone enquiries to
ensure members are satisfied on the first call
- Support in the generation of sales leads
through their interaction with members
- Inform members of their account balances an
ensure that members understand their statements well
- Assist members with completing documentation
as may be required
- Keep in touch with all members to monitor
changes, need for new products from the Sacco and client visits.
- Compile feedback/complaints in report form and
share with Branch Manager
- Ensure provision of quality service to
customers
- Participate in implementing customer care
policies and standards
- Participate in developing guidelines and
standards for improving customer handling programs
- Receive customer requests; attend to daily
customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
- Handle customer complaints using set customer
service policies
- Support in the generation of sales leads
through their interaction with customers
- Consult with customers about their product or
service needs and requirements.
- Inform customers of their account
balances and ensure that members understand their statements
well
- Assist clients with completing documentation
as may be required
- Process the registration of members into
the Sacco following the laid down procedures and forwarding the
filled forms to the Branch Records Officer
- Promote Chai Sacco’s customer service charter
by ensuring that it is strictly adhered to
- Administer Customer Satisfaction surveys under
the guidance of the Branch Manager
- Opening of new junior accounts, and
ensuring that the junior accounts forms are given to FOSA for activation
- Keep in touch with all customers to monitor
changes, need for new products from the Sacco and client visits.
- Compile feedback/complaints in report form and
share with Branch Manager
- Giving advice to the members by educating them
on how they will invest and save wisely.
- Explaining to customers the different types of
loans and credit options that are available
- Providing member’s advisory and education
service as well as training members on loan eligibility requirements,
qualification, use and repayment.
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows
Key Result Areas:
The jobholder’s accountability areas are as follows
- Improved customer satisfaction indices
- Seamless customer service to all customers
- Efficient customer service delivery
- Increased market share
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
- Diploma in Business Administration, Public
relations or Marketing
- A minimum two years progressive working
experience in customer service, marketing or administrative function in a
related organization
- Proven expertise in report writing,
communication, negotiation, coordinating and planning skills absolutely
required
- Creativity and the ability to innovate
- Strong commitment and passion to customer
service
- Diplomacy, Public Relations and Corporate
Affairs management experience.
- Excellent oral communication skills are
required to speak effectively and with diplomacy to customers
- Excellent customer service skills
- Ability to handle complaints in a polite;
empathetic and professional manner
- Ability to use a positive, constructive, and
solution-focused approach whenever conflict arises
- Dynamic and energized individual.
- Ability to multi task
- Maintains high levels of integrity and
confidentiality of client information.
- Excellent telephone etiquette
- Must be able to work in a fast paced
environment.
- Must have excellent organizational and time
management skills.
Job Title: Loans Assistants
Department: Loans
Position Reports to: Assistant Accountant
Department: Loans
Position Reports to: Assistant Accountant
Purpose of the Job: Develops loan applications by evaluating applicant
information and documentation
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Roles and Responsibilities
- Participate in processing loan applications
- Participate in appraising loan applications
- Process over deductions
- Process and issue clearance forms to members
- Ensure proper recording of processing
documents
- File and document all paperwork related to
loan applications
- Assist in the development and maintenance of
sound loan processing procedures
- Participate in training new members on loan
products
- Prepare management reports on loan processing
as required
- Manage customer enquiries and complains
pertaining to loan processing on time
- Perform any other duties as assigned from time
to time.
Key Result Areas:
The jobholder’s accountability areas are as follows
The jobholder’s accountability areas are as follows
- Preparation of accurate reports on status of
Loans
- Ensure that all application are acted on and
forwarded for approval
- Communicate to the members of their loan
position.
Knowledge and Skills Required:
The jobholder must possess
The jobholder must possess
- A Bachelors Degree in Business or related
field
- Minimum CPA II.
- Minimum 2 years general accounting experience
- Good communications skills, Excellent
interpersonal skills, Well organized, Honesty and integrity, Team player.
- Computer literacy skills with experience
working with Accounting Packages
- Demonstrated experience in Microsoft Office,
spreadsheet applications and computerized accounting systems
- Strong strategic advisory and analytical
skills.
- Fluent in English with excellent
communications, presentation and inter-personal skills.
Job Title: Branch Assistant Accountants
Department: Branch Operations
Position Reports to: Branch Manager
Position Supervises: Loans Assistant
Department: Branch Operations
Position Reports to: Branch Manager
Position Supervises: Loans Assistant
Purpose of the Job: Co-ordination of financial operations at the branch
level and maintenance of updated financial transactions
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Maintain accounting controls by implementing
accounting policies and procedures at the branch.
- Provide operational financial support and
guidance on budgeting and financial performance.
- Ensure proper books of accounting are
maintained and kept up to date,
- Ensure suppliers are paid on time and in
accordance to the Society’s policy,
- Prepare and interpret branch financial reports
listed below.
- Monthly finance reports
- Quarterly management reports
- Participate in the overall financial
performance and reporting.
- Verify authenticity of financial transactions
before posting, approve journal entries,
- Ensure timely preparation of reconciliation
statements and returns as and when required and giving explanation of
variances
- Liaise with Internal and External auditors and
responding to queries, observations and recommendations.
- Assist in the preparation of the branch’s
standards of financial operations.
- Manage member accounts in the following way:
- Process refunds-shares, over deductions,
deceased cases, and withdrawals
- Ensure that disbursed loans are sent to
outstations / members for recovery immediately after disbursement.
- Assist in ensuring that cheques and cash are
received and receipted within the set deadlines.
- Ensure that the received cheques/ cash are
updated to reflect in the member statement within the set deadlines.
- Ensure that corporate members are called and
advised to place standing orders to repay their loans and ensuring that
those paying through cash/cheques do that as per the requirements.
- Follow up with defaulted loans to get a
payment plan and /or attach the defaulted loans to guarantors as per the
policy.
- Ensure that clearances are raised and followed
up for payment.
- Liaise with debt collectors to issue them with
files which the internal debt collection department has not made any
progress.
- Preparation of delinquency reports.
- Communication to guarantors once a loan is
defaulted.
- Ensure timely and prudent processing of
withdrawals
- Ensure members are issued with their statement
every quarter,
- Ensure implementation of accounts receivable
policy
- Ensure members statements are printed and
distributed as per policy
- Approve journal vouchers
- Preparation of over recovery reports
- Advising management of developing issues on
recovery
- Approve clearance documentation
- Supervise recovery and remittances and monitor
reports and operations from the member’s accounts,
Perform any other duties as may be
assigned from time to time.
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
- Efficient accounting practice
- Sound commercial decisions based on financial
information.
- Delivering on financial reporting
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
- A Bachelors degree in Business or related
field
- CPA (K) /ACCA Qualification
- A minimum five years work experience in a
similar set up
- Membership of a recognized professional
accounting institute is an added advantage
- Computer literacy skills with experience
working with Accounting Packages
- Demonstrated experience in Microsoft Office,
spreadsheet applications and computerized accounting systems
- Strong strategic advisory and analytical
skills.
- Fluent in English with excellent
communications, presentation and inter-personal skills.
- Membership of a recognized professional
accounting institute is a must.
Job Title: Branch Treasury Accountants
Department: Branch Operations
Position reports to: Branch Manager
Position Supervises: Tellers / Cashiers
Department: Branch Operations
Position reports to: Branch Manager
Position Supervises: Tellers / Cashiers
Purpose of the Job: To oversee all treasury functions at the branch
level in order to ensure effective running of the branch
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Duties and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Duties and Responsibilities
- Handling the treasury i.e. the lock code and
the keys and giving out money to the tellers as well carrying out
reconciliations on closure.
- Reconcile daily cash collections and
preparation of cash summaries/ daily cash report
- Coordinate cash in transit services
- Investigate cash variances and ensure timely
resolution
- Prepare monthly journal entries for review by
the Branch Manager
- Participate in month-end close processes by
providing relevant treasury data
- Supervise tellers/cashiers and ensure they
adhere to work schedule
- Make cash payments as may be required
- Issue petty cash to staff and ensure timely
accounting for the same
- Verify petty cash vouchers for proper
documentation
- Ensure security and safe keeping of cheques
and receipt books
- Maintaining both BOSA & FOSA cheque
register
- Support the Branch Operations officer in
enforcing internal controls and procedures to promote more effective and
efficient operations.
- Participate in annual audits as may be
directed
Perform any other duties as may be
assigned from time to time.
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
- Safe custody of cash
- Accurate financial documentation
- Positive corporate image
- Safety of accountable documents
- Timely banking
Knowledge and Skills Required:
The job holder must possess
The job holder must possess
- A Bachelors Degree in Business or related
field
- A minimum CPA finalist
- At least 3 years experience
- Membership of a recognized professional
accounting institute is an added advantage
- Certification in Computer Packages.
- Must have attention to detail and a team
player.
- Excellent leadership skills
- Excellent communication and interpersonal
skills.
- Highly developed financial and analytical
abilities with a strong attention to detail and accuracy.
- Must be able to work in a fast paced
environment.
- Must have excellent organizational and time
management skills.
- Strong interpersonal, analytical and
organizational skills.
Job Title: Tellers
Department: Branch Operations
Position Reports to: Branch Treasury Accountant
Department: Branch Operations
Position Reports to: Branch Treasury Accountant
Purpose of the Job: To effectively handle customer transactions over
the counter by delivering excellent client service and maximizing client
solutions
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Process routine over the counter transactions
in the branches
- Disburse money over the counter to customers
- Deposit cash that is received over the counter
from customers
- Process deposit and withdrawal slips
- Receive checks and loan payments that are made
over the counter
- Record all transactions using the system
provided
- Promote the Sacco’s products and handle
queries raised at the counter
- Arrange for the appropriate approval when the
amount to be withdrawn exceeds teller’s threshold
- Prepare teller reconciliation report
- Return the balance of cash to the Treasury
before close of day’s business
- Posting of salaries and C7 remittances
to members accounts
- Carrying out M-pesa cash operations
Perform any other duties as may be
assigned
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
- Efficient accounting practice
- Accurate maintenance of records
- Customer Care
Knowledge and Skills Required:
The job holder must possess;
The job holder must possess;
- A Degree in Business, Finance or Economics
- A minimum CPA Part II
- A minimum of one year experience in a similar
role
- Computer proficiency in computer application,
especially in accounting packages and systems
- Ability to work well under pressure
- Trustworthy and reliable individual
Job Title: Branch Marketing Officers
Department: Branch
Operations
Position reports to: Branch Manager
Position Supervises: Sales Representatives
Position reports to: Branch Manager
Position Supervises: Sales Representatives
Purpose of the Job: To support the Branch Manager in implementing
marketing strategies of the organization at the branch level
Main Duties and Responsibilities:
The duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
- Implement all marketing and business growth
strategies
- Sell and market all Sacco products
- Coach, train and supervise the Sales Representative
to ensure targets are met.
- Collection of competitor’s intelligence and
reporting of the same to Branch Manager.
- Keep in safe custody all marketing materials
i.e. brochures, banners, tapes etc
- Preparation of monthly business report for the
area
- Participate in trade fairs, marketing
promotions, road shows and any other publicity campaign as may be assigned
and providing reports on the same
- Liaison office in charge of ensuring that
information is disseminated to members on time
- Carry out customer survey and ensure customer
service is up to the standard.
- Pass Sacco information to the customers
on any new policies that may be implemented
- Visit clients to get complaints/comments and
handling complaints at the field level
Perform any other duty as may be
assigned from time to time
Key Result Areas:
The accountability areas are as follows
Key Result Areas:
The accountability areas are as follows
- Improved customer satisfaction
- Increased market share
- Comparative analysis of markets trends
- Efficient marketing strategies for all the
Sacco’s products and services
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
- A Bachelors degree in marketing or related
field
- A minimum four years progressive working
experience in a dynamic service organization.
- Proven track record in implementing marketing
successful programs.
- Business savvy.
- Creative and innovative.
- Excellent communication, influencing and
presentation skills.
Job Title: Branch Managers
Department: Branch Operations
Position reports to: Head of Branch Operations
Department: Branch Operations
Position reports to: Head of Branch Operations
Position Supervises
- Branch Operations Officer
- Branch Treasury Accountant
- Branch Assistant Accountant
- Loans/Credit Officer
- Records Officer
- Marketing Officer
Purpose of the Job: Ensure continuous development and effective
management of products, services with a view to achieving set goals and
objectives of the Society at the Branch Level
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Managerial Roles and Responsibilities
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Managerial Roles and Responsibilities
- Oversee operations in the branch and ensuring
branch compliance with operational guidelines and procedures.
- Ensure proper and efficient management of
branch treasury.
- Ensure proper handling of cash in transit to
and from the branch.
- Supervision and monitoring of staff at the
branch level.
- Oversee performance management of staff at the
branch level
- Facilitate loan approval, disbursement and
monitoring the recovery.
- Foster customer relations and safeguarding the
organization’s corporate image.
- Monitor and approve payments in accordance
with approved budgets and authorized expenditure.
- Ensure preparation of accurate monthly reports
and any other report if and when required.
- Adequate implementation of internal controls
to safeguard the members funds, property and assets of the Society.
- Facilitate marketing of the Society’s products
and services at branch level.
- Implement and sustain branch strategies for
growth in line with the Society’s strategies and set targets.
- Authorize and approve transactions, and other
services within the delegated authority and countersigned by another
authorised officer when necessary.
- Implement control mechanism that will ensure
operations in the Branch are in accordance with basic operational risk
principles, and department manuals.
Operational Roles and
Responsibilities
- Communicating with appropriate management and
staff personnel as well as providing periodic reports
- Ensures that the branch is properly staffed
and that the employee is trained to meet customer service needs as well as
sales objectives.
- Provides for the proper security, maintenance,
and cleanliness of the branch
- Be accountable for customer service, sales
performance and the general image of the Society at the branch level.
- Reviews employee performance throughout the
probationary period and on a annual basis thereafter
- Continually review and measure team activities
against performance targets.
- Provides periodic reports to the Branch
Operations Manager and other groups as required.
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The accountability areas are as follows
Key Result Areas:
The accountability areas are as follows
- Increased market share
- Improve and sustain high standards of customer
service
- Achievement of targets
- Increased awareness of the Sacco’s products
and services
- Timely resolution of customer service
complaints
- Efficient customer marketing strategies
- Effective cost control
- Proficient interpersonal relations,
communicative, and sales skills;
- Demonstrated management and supervisory skills
sufficient to manage
- Commercial lending authority;
- A thorough knowledge of the features and
benefits of all Sacco products and services;
- A working knowledge of Sacco operating
policies and procedures;
- visual and auditory skills;
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
- A bachelors degree in business Administration,
Finance or Marketing or equivalent;
- A minimum of five years work experience in a
similar set up
- Membership in a professional body
- Must be computer literate
- Strong interpersonal skills with excellent
communications and presentation skills.
- Ability to focus and execute on defined
projects, with the potential to grow the business
How to Apply
Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to:
The Chief Executive Officer,
Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to:
The Chief Executive Officer,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278-00200,
Nairobi.
Application deadline: Wednesday, 23rd September 2015.
Only short-listed candidates will be contacted.
Chai Sacco is an equal opportunity employer.
Application deadline: Wednesday, 23rd September 2015.
Only short-listed candidates will be contacted.
Chai Sacco is an equal opportunity employer.