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Vacancies in an International Airline in Nairobi, Kenya

An international airline is seeking to recruit suitably qualified candidates for the following position:




 Job Title: 
Sales Supervisor

Job Ref.: 
SDI245030

Job Location: Nairobi / Kenya

Reports To: Regional Manager

Industry: Travel / Aviation

Key Accountabilities / Responsibilities
·                     Monitor subordinates performance with respect to administrative procedures and their efforts towards improvement of monthly sales activity.
·                     Survey and analyze local market and review other airlines competitive activities.
·                     Encourage, motivate and develop subordinates to increase productivity.
·                     Schedule field visits to the travel and tourism agencies, offices, customers etc. and monitor flow of work.
·                     Prepare Sales Activity Reports as required.  Set up future plans for expansion of sales range at the station.
·                     Coordinate with management for distribution of advertising materials to travel and tourism offices.
·                     Ensure implementation of approved policies and procedures applicable to sales.
·                     Monitor areas for increasing and improvement of sales.
·                     Perform other related functions as directed by management.  
Knowledge and Experience
·                     Bachelor’s degree in marketing or business administration
·                     Minimum 7 years’ experience in sales in airline industry
·                     Computer literacy with fluency in Microsoft Office.
Skills and Competencies
·                     Good planner and organizer
·                     Good PR communication skills
·                     Good analytical skills
·                     Team player
·                     Result oriented with ability to meet deadlines and targets.
·                     Confident and self-driven individual
·                     Proactive, decisive and adaptable
·                     Reliability and responsibility
·                     High degree of honesty & integrity
·                     Ability to work structurally independently
·                     Smart and presentable

Job Title: Supervisor Customer Services (CTO)

Job Ref.: SDI245029

Job Location: Nairobi / Kenya

Reports To: Regional Manager

Industry: Travel / Aviation

Key Accountabilities / Responsibilities
·                     Directly supervise and coordinate the activities of CTO staff to ensure smooth operations and customer satisfaction.
·                     Submitting period sales reports as required.
·                     Solving passenger complaints/issues relating to reservations and ticketing amicably.
·                     Ensure implementation of approved policies and procedures applicable to reservations and ticketing.
·                     Perform other related functions as directed by management.  
Knowledge and Experience
·                     University degree or equivalent in Air Travel.
·                     Knowledge of Amadeus ticketing and reservations
·                     Minimum 7 years’ experience in airline industry.
·                     Extensive customer service experience.
·                     Computer literacy with fluency in Microsoft Office.
Skills and Competencies
·                     Excellent PR communication skills
·                     Good planner and organizer
·                     Good analytical skills            
·                     Team player
·                     Confident and self-driven individual
·                     Reliability and responsibility
·                     High degree of honesty & integrity
·                     Ability to work independently and under pressure
·                     Smart and presentable

Job Title: Customer Services Agent - Level III

Job Ref.: 
SDI245028

Job Location: Nairobi / Kenya

Reports To: Supervisor Customer Services (CTO)

Industry: Travel / Aviation

Key Accountabilities / Responsibilities
·                     Receive incoming sales and information telephone calls from customers, travel agencies and ticket offices.
·                     Make and confirm reservations.
·                     Handle international reconfirmation calls; check documentation (visas etc) issue receipt for tickets to passengers.  Confirm waitlist passenger (when possible).
·                     Sell both domestic and international tickets.  Attend to enquires by telephone or personally concerning reservation and sales.
·                     Handle the more complex international ticketing sales and advise customers on routing etc.
Knowledge and Experience
·                     University degree or equivalent in Air Travel.
·                     Knowledge of Amadeus ticketing and reservations
·                     Minimum (3) years’ experience in airline industry.
·                     Experience in customer service function.
·                     Computer literacy with fluency in Microsoft Office.
Skills and Competencies
·                     Excellent communication skills
·                     Good planner and organizer
·                     Team player
·                     Confident and self-driven individual
·                     Reliability and responsibility
·                     High degree of honesty & integrity
·                     Ability to work independently and under pressure
·                     Smart and presentable
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please send your application letter including an up to date CV with 3 referees to eastafricaposting@gmail.com (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Please DO NOT apply if you do not meet the requirements of the position. 




Only shortlisted candidates will be contacted.

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