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Operations Analyst Job in Kenya

Operations Analyst

Operations Analyst Job Purpose: Accomplishes business objectives by identifying and solving customer information and processing problems.

Operations Analyst Job Duties:
  • Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts.
  • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.
  • Develops project estimates by identifying phases and elements, personnel requirements, and costs.
  • Verifies results by completing tests.
  • Prepares customers to use systems and programs by conducting training.
  • Provides reference for customers by writing documentation; providing support and help.
  • Maintains systems by researching and resolving problems; maintaining system integrity and security.
  • Maintains quality service by establishing and enforcing organization standards.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Networking Standards, Technical Zeal, Job Knowledge
  • Desired Qualifications
  • Bachelor’s degree (or higher) in a relevant field
  • 10-15 years’ work experience, including roles leading operations in demanding professional environments. A background in operations would be an advantage
  • Strong analytical and financial skills
  • Demonstrated leadership, networking and negotiation skills
  • Hands-on approach to getting things done
  • Excellent verbal and written communications skills in English; preference given for excellent Swahili skills as well
  • Strong computer and office skills
Application Process: 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to  before end of day 29/05/2013. 

Only short listed candidates will be contacted.

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