Simba
Shipping Ltd
Customer Service /Data Entry
The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.
Qualifications Customer Service /Data Entry
The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.
- This person must
be able to wears multiple hats and be able to multitask while maintaining
excellent organization.
- Diploma in a
business related field.
- At least 1-3
years’ experience in handling customer Service at a supervisory level
- Between 25-30
years of age.
- Fluent in
English.
- Strong
communication and telephone skills.
- Ability to
discreetly handle confidential information
- This person must
process strong computer skills
- Strong personal
accountability
- Able to complete
tasks with a very high quality of performance
- Willingness to
work extra hours when necessary
Capabilities
- Accuracy of
reporting and data base information
- Develop customer
service standards and devise ways to measure and monitor the same.
- Oversee the
achievement and maintenance of agreed customer service levels and
standards
- Coordinate with
other departments to ensure facilitation of service delivery and implement
growth strategies.
- Analyze relevant
data to determine customer service outputs
- Identify and
implement strategies to improve quality of service, productivity and
profitability
- Co-ordinate and
manage customer service projects and initiatives
Email
: careers@simbashipping.co.ke