We are a non-governmental organization based in Nairobi with an
extensive network of operations countrywide.
We urgently seek to fill the following vacancies in the establishment with
dynamic and result oriented individuals.Front Office Assistant
The Front office assistant shall provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of customer and order information in a timely manner.
Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
She shall co-ordinate the handling of difficult and/or unusual situations.
She shall assist in telesales
MUST have attained a mean grade of a D+ or above in O level
A certificate in front office management preferably
A certificate in public relation
A certificate in a business related field
2 years work experience as a customer care executive in a busy services environment is an added advantage.
5 IS Helpdesk Assistant Managers
Essential Job Responsibilities:
- First
level of business interaction
- Communication
& Escalation Management
- Follow-up’s
& Issue closure coordination with internal team
- Remedy
Management & ticket allocation
- Remedy
Daily Reporting
- L1
Documentation
- Field
incoming help requests from end users via both telephone and e-mail in a
courteous manner.
- Document
all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.
- Prioritize
and schedule problems. Escalate problems (when required) to the
appropriately experienced Engineer.
- Record,
track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions
taken, through to final resolution.
- Identify
and learn appropriate software and hardware used and supported by the
company.
- Perform
hands-on fixes at the desktop level
- Test
fixes to ensure problem has been adequately resolved.
- Perform
post-resolution follow-ups to help requests.
- Work
with regional Production Delivery lead of Africa to drive helpdesk
improvement initiatives.
Job profile:
- MS
Office application (like Word, excel etc)
- Antivirus
(Symantec)
- Exchange
2003/2007
- Windows
2003 Server
- Windows
XP/Vista
- MS
Outlook
- LANDESK,
ALTIRIS
- Fair
knowledge about WAN/LAN
- Trouble
shooting for network cabling
- Backup
operations
- Desktop
and Notebooks setup and daily management
- IT
Policy development, Administration and management in conjunction with
internal processes
- Microsoft
Patches Administration and management on the client systems
- Management
of changes across business, Technology and process boundaries in
conjunction with internal processes
- Ensure
the reports are generated and sent to appropriate personnel – These
include trend analysis and health check reports
Interested qualified candidates should submit their applications
enclosing a detailed Curriculum Vitae, day time telephone contacts, current
gross salary, names and contact of three referees, copies of relevant
professional and academic certificates and testimonials to the address below,
not later than 15th March, 2013.
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:info@gogosimo.com
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:info@gogosimo.com
