About the role
The
Customer Service Representative will handle a high volume of incoming phone
calls and assist customers with a variety of issues or inquiries and may be
responsible for answering customer questions, resolving problems, and providing
information about products or services. Additionally, Customer Service
Representative will be responsible for tracking customer interactions,
providing feedback to management, and achieving performance goals set by the
company.
Key Responsibilities
- Answering a high volume of incoming phone
calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues
in a timely and efficient manner.
- Providing information to customers about
products or services.
- Documenting customer interactions and
transactions in a call center software or CRM system.
- Meeting or exceeding performance goals,
such as call handling time or customer satisfaction.
- Keeping current with company and
industry-related information to ensure accurate information is provided to
customers.
- Identifying and escalating complex
customer issues to a supervisor or manager as needed.
- Following up with customers to ensure
their needs were met.
- Participating in training and development
programs to improve skills and performance.
Qualifications
- A diploma in Communication, Customer
Relations, Public relations, or any relevant field
- At least 2 years experience in working in
a call center as Customer Service Representative;
- Knowledge of call center terminology,
applications, and metrics
- Hands-on, detail-oriented, and strong
execution skills.
- Good communication skills both Written
and Spoken with the ability to interact freely with customers.
- Passion for irrigation and proactive in
decision making
- Independent thinkers who are able to
thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet
deadlines
- Be organized and be an expert in time
management
- Basic computer skills.
How To Apply