Operations Manager Job in Kenya

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Operations Manager Job in Kenya

Position: Operations Manager

Location: Nairobi

Reporting to: Operations Director

JOB PURPOSE & SUMMARY: Our client who is in the high-tech space offering global technical services is looking for an Operations Manager to join their vibrant team in Nairobi.


·  Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.

·  Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

·  Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

·  Develop company systems for customer interaction and voice/chat response and control the implementation process.

·  Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

·  Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

·  Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.

·  Summarize, collect, and analyze customer service trends and data for regular performance reports.

·  Oversee system maintenance and upgrade implementation. Call for analysis, auditing, requisition, procurement, implementation, and troubleshooting as needed.

·  Maintain consistent professional improvement through company-provided workshops, tracking industry trends, and active participation in industry projects.



·  Bachelor of Finance, Business Administration or Commerce

·  MBA in the same field is an added advantage.

·  At least 5 years’ experience in a call center or BPO operational & functional areas with at least 2 years in a management role.


·  Strong analytical and technical skills

·  Project management

·  Strong communicator and presentation skills

How to Apply

To apply visit ats.flexi-personnel and submit your application or send your CV to careers@flexi-personnel.com by 31st March 2023.

Indicate the Operations Manager and the expected salary in the email subject.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer.

NB: Flexi Personnel does not charge candidates for job placement.

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