Position: Senior Multimedia Producer
Location: Nairobi.
Reporting
to: General Manager
JOB
PURPOSE & SUMMARY: Our client who is in the
high-tech space offering global technical services is looking for a Senior
Multimedia Producer to join their vibrant team in Nairobi.
KEY
RESPONSIBILITIES AND DUTIES
· Applies
and tracks key performance metrics through an established scorecard to ensure
the effectiveness of service delivery and alignment to achieve business
strategy and goals.
· Establish
a high standard for productivity, quality, and customer service as well as
define user guidelines.
· Product
Creation – Creating dynamic videos, ads, and web profiles that exceed customer
expectations.
· Special
Projects – Assist with projects including, but not limited to: graphic design,
new product creation, and new process creation. Senior Multimedia Producers
handle additional responsibilities and tasks as needed and assigned.
· Customer
Interaction – Prompt and courteous communication with customers,
troubleshooting and resolving customer concerns over the telephone.
Consistently respond to customers within 24-hour SLA.
· Develop company systems for customer interaction and voice/chat response and control the implementation process.
· Quality
Review – Review videos and websites built by producers to catch any errors or
poor creative designs that detract from our products.
· Training
– Train new hires and provide additional training to current team members to
continually improve our products.
· Ensure
Performance and Talent Management drive the achievement of business goals
through objective and development plan setting, performance appraisals, and
talent development.
· Promote
and foster a culture and environment that is productive, open, empowering,
safe, and equitable and coach others to behave and make decisions in line with
the core values.
QUALIFICATIONS:
EDUCATION
/ KNOWLEDGE AND EXPERIENCE
· Bachelor’s
degree in marketing or another other-related field or equivalent experience in
a similar role.
· At
least 6-year experience in the Multimedia sector
COMPETENCY
AND TECHNICAL SKILLS
· Excellent
communication (oral/writing) and presentation skills
· Knowledge
of and experience in online media marketing, social media marketing, and
marketing strategies.
· SEO
knowledge and an understanding of the Google search engine algorithm.
· Basic
graphic design skills and capabilities.
· Excellent
communication, creative, organizational, and decision-making skills.
· Have
experience in using Canva/Adobe Creative Suite, Mailchimp, and social media
management tools.
· Self-driven,
results-oriented, and positive team player.
To
apply visit ats.flexi-personnel and submit your application or send your CV to
careers@flexi-personnel.com by 31st March 2023.
Indicate
the Senior Multimedia Producer and the expected salary in the email subject.
Our
client is committed to creating a diverse environment and is proud to be an
equal opportunity employer.
NB:
Flexi Personnel does not charge candidates for job placement.
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