Senior ICT Assistant
Context:
Under the overall
supervision of the Head of Resources Management and under the direct
supervision of the Information Technology Officer, the Senior ICT Assistant
will provide overall assistance and daily technical support to users of
information management tools and technology infrastructure of the mission. The
incumbent will also be responsible for managing the ICT Systems and Network
Infrastructure of the Nairobi Support office in close coordination with ICT in
Somalia and Global Support Unit together and be competent in the technical
aspect of network infrastructure, troubleshooting, and user orientation.
Core Functions /
Responsibilities:
- Supervise
ICT Assistants in Somalia Sub-Offices.
- Assist
in the installation, configuration, implementation, and monitor network
connectivity (LAN/WAN/Wireless Access Points/VPN/servers) ensuring
uninterrupted service of mission-critical systems.
- Participate
and deploy, if necessary, in the planning and development of IT networks
and system infrastructure including telecoms. Identify and proactively
recommend required upgrades and modifications ensuring consistent service
availability.
- Manage
and administer the ICT Support Ticketing System and ensure that all
helpdesk queries are answered appropriately via email, telephone call, or
in person. Install systems, network components, and software; suggest the
best technical solutions in order to achieve required standards while
taking into consideration local technical constraints.
- Manage
problem-solving, support, and assistance for use of office technology
(including but not limited to Microsoft Windows 10, Office 365, and Adobe
Acrobat).
- Supply
and install all IT equipment and update all programs about new changes in
IT System and coordinate equipment servicing.
- Ensure
the maintenance sent to the sub-offices is registered in IT Inventory and
all standard software is installed.
- Liaise
with service providers for the provision of adequate IT services and
equipment in coordination with the Procurement & Logistic Unit and
ensure all computer purchases are within the ICT standards.
- Manage
the maintenance of hardware & software inventory and inform all
programs about the number of software requires for their sections.
- Inform
users regularly of facilities and services available and advise staff of
environmental changes.
- Implement
IOM ICT standards and IOM IT Policies and Guidelines in particular to
network and systems, IT procurement, and information security.
- Maintain
the regular daily data protection system (backup), put and remote tapes,
check the status of the backup and report to the specialist if there is
any problem.
- Develop
and Implement, when necessary, ICT training for IT assistants and
end-users to ensure productive use of existing and new systems.
- Perform
other related duties as may be assigned.
Required Qualifications
and Experience
Education
- Bachelor’s
Degree in Information Technology or Computer Science or a combination of
relevant education from an accredited academic institution with minimum of
4 years of relevant professional experience, or
- High
School Degree/Certificate from an accredited academic institution with
minimum 6 years of relevant professional experience in the above field.
Experience
- A
minimum of four years of experience in LAN/WAN networking environment.
- Experience
in working knowledge of at least: Windows Server 2008 or higher in a
multi-site environment. Microsoft Exchange Online, TCP/IP Protocol, Cisco
Router Configuration. Windows 10 administration.
- Experience
with HP/Compaq, IBM, Cisco, and Siemon equipment. Ability to design and
configure networks.
- Experience
in working in an international organization.
Skills
- In-depth
knowledge of networking equipment specifically Cisco Equipment (preferably
CCNA)
- In-depth
knowledge of Windows Infrastructure and Active Directory
- Knowledge
of cloud services
- Knowledge
of ICT support using the ticketing system
Languages
- Fluency
in English and Kiswahili both written and spoken is required. Somali is
desirable.
Required Competencies
Values
- Inclusion
and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
- Integrity
and transparency: maintain high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
- Professionalism:
demonstrates ability to work in a composed, competent and committed manner
and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural
indicators level 1
- Teamwork:
develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results.
- Delivering
results produces and delivers quality results in a service-oriented and
timely manner; is action oriented and committed to achieving agreed
outcomes.
- Managing
and sharing knowledge continuously seeks to learn, share knowledge and
innovate.
- Accountability:
takes ownership for achieving the Organization’s priorities and assumes
responsibility for own action and delegated work.
- Communication:
encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural
indicators level 2
- Leadership:
provides a clear sense of direction, leads by example and demonstrates the
ability to carry out the organization’s vision; assists others to realize
and develop their potential.
- Empowering
others & building trust: creates an atmosphere of trust and an
enabling environment where staff can contribute their best and develop
their potential.
- Strategic
thinking and vision: works strategically to realize the Organization’s goals
and communicates a clear strategic direction.
Other
Any offer made to the
candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be
subject to certification that the candidate is medically fit for appointment
and verification of residency, visa and authorizations by the concerned
Government, where applicable.
Only candidates residing
in either the country of the duty station or from a location in a neighbouring
country that is within commuting distance of the duty station will be
considered. In all cases, a prerequisite for taking up the position is legal
residency in the country of the duty station, or in the neighbouring country
located within commuting distance, and work permit, as applicable.
Interested candidates
should submit CV and a cover letter indicating the Vacancy Notice Number (VN No.),
Position Title and the Duty Station with three
professional referees and their contacts (both email and telephone) to: recruitmentsomalia@iom.int
No Fees: IOM does not
charge a fee at any stage of its recruitment process (application, interview,
processing, training, or other fee).
Posting period:
From 31.01.2023 to
13.02.2023
Only shortlisted
applicants will be contacted.