Position: Customer Service Representative
Location: Nairobi
Job description
Ital GLOBAL – We
are a comprehensive Human Capital and Quality Management Consultancy firm
dedicated to helping organizations just like yours with their HR and Quality Management
requirements. We believe in creating productive and fruitful relationships with
our clients by adding value to your business to ensure that you get the very
best return on your Human Capital spend. Our Human Capital solutions, advice
and guidance are uniquely designed and shaped around your exact requirements
and objectives. They will fit with your culture and the business challenges
that you currently face.
We are searching for a
professional Customer Service Representative who will effectively respond to
customer inquiries and provide information through various communication
channels, while keeping customer satisfaction at the core of every decision and
interaction.
We are looking for a
confident and self-motivated individual who is looking for a customer service
opportunity.
About the Client: A leading Kenya based
healthcare private facility that continuously strives to enhance the treatment
experience of all their patients. It follows the best infection control
protocols to avoid any interaction in our patients.
The center is run by a
well-trained and professional team. The facility ensures that all the national
guidelines are followed thoroughly without compromising the quality while
providing holistic care for these patients.
Qualifications
- Degrees in Business, Marketing, or any other
related fields.
- Bachelor’s Degree in Communication, Public
Relations, Marketing or any related course.
- Customer Service experience: 2 Years would be an
added advantage preferably in a busy environment.
- Knowledge of customer service principles and
practices.
- Attained a C+ or higher in your KCSE
- Proficient in Microsoft Office.
- Ability to observe confidentiality
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task and work under pressure
- Ability to work long hours
- Be self-motivated
- Be flexible and adaptable
- Exceptional interpersonal skills
- Can handle complaints in a cool manner and tactful
- Courteous
- Have an interest in helping people.
- Observation Skills
Responsibilities
- Maintaining a positive, empathetic and
professional attitude towards clients at all times.
- Primary point of contact within the hospital.
- Investigate and respond to all customer enquiries
promptly directly to customer inquiries either fact to face, by telephone
or electronically and resolving customer complaints.
- Welcoming, receiving, guiding and directing the
patients around the hospital.
- Filling and processing of application forms.
- Investigate and respond to all customer enquiries
promptly.
- Escalate complex queries to the appropriate
functional area.
- Carry out customer and product related document
processing.
- Make customers’ experiences better by ensuring
customer satisfaction
- Communicating with customers through various
channels.
- Develops and maintains strong relationships with
customers by providing support, information, and guidance.
- Provides excellent customer service by responding
promptly to customer inquiries, questions, acknowledging concerns and
resolving complaints.
- Answer all incoming calls and redirect them or
keep messages.
- Handling patients, referral sources, and
administrative department inquires.
- Assisting the doctors in booking appointments for
the next visit of the patient.
- Entering patient information into a customer
information system.
- Serving as a backup when other employees are out
due to absent staff members
- Any other duties as assigned.
How to apply
Interested applicants
should send their detailed CV and Cover Letter quoting the job title (CUSTOMER SERVICE
REPRESENTATIVE) as subject to reach us not later than 11th September 2020 to
italglobaljobs@gmail.com stating the current pay and expected salary. Only the
shortlisted candidates will be contacted. Interviews will be conducted
on a rolling basis.
