Directline Assurance Company Limited
We are looking for a motivated and
qualified professional to fill the position of Corporate
Strategy Manager.
Overall Purpose of the Job: The Corporate Strategy Manager will be responsible for
facilitating cross-functional team collaborations as well as to support the
executive leadership and stakeholders within the business in developing
business strategies, inclusive of long-term goals and objectives, key risk
management, and driving new business and project initiatives.
Key Roles and Responsibilities
1. Strategy and Development
·
Provide leadership in the development
of strategy/business plan processes and drive the execution with senior
management
·
Work closely with senior management
to proactively provide business insights and recommendations
·
Research for possible growth
opportunities within the market
·
Monitor and evaluate the performance
of various projects/tenders, including financial analysis and product
performance
·
Carry out market intelligence to
ensure the company is in tandem with industry trends and incorporate best
practice in its operations
·
Support departmental heads in
ensuring a turn-around time in delivery of their respective mandate.
2. Business Manager to PO/CEO Office
·
Provide proactive executive support
to the PO/CEO in day to day activities and facilitate effective management and
leadership of the business
·
Oversee the implementation and
execution of agreed strategic and operational tasks given to senior managers to
ensure implementation as discussed during the Board presentations and EXCO
presentations.
·
Prepare papers and packs for a range
of meetings, operating to the highest standards of confidentiality, discretion
and diplomacy
3. Business Planning and Investments
·
Manage the Company’s investment
portfolio and aim to maximize on possible returns as well as ensure compliance
with the IRA Regulations.
·
Provide leadership in the development
of new business lines or projects with the intention to diversify the company
from the insurance business and provide new sources of revenue.
·
Provide end to end management of new
strategic projects, Data Monetization project
·
Create a detailed work plan which
identifies and sequences the activities needed to successfully complete the
business plan
·
Review and revise the schedule with senior
management and all other involved parties
·
Determine the objectives and measures
upon which the business plan will be evaluated at its completion
·
Monitor the progress and make
adjustments as necessary to ensure the successful completion
·
Establish a communication schedule to
update stakeholders on the progress.
·
Effectively provide end-to-end
responsibility for any project/ investment tasks in coordination with all
process stakeholders and ensure delivery on time.
Person Specifications
Academic Qualifications
·
Bachelor’s degree in Finance or
Economics from a reputable institution
·
Master’s degree in a business related
subject
Professional Qualifications
·
Professional certifications such as
CFA or CPA is not required but a plus
Experience
·
MUST have at least five (5) years’
relevant experience in a busy organization, three (3) of which must be at
senior management level.
·
Experience working in an insurance
company will be an added advantage
·
Excellent knowledge and understanding
of contemporary corporate strategy principles and practices
·
Business/Department strategy
formulation and execution
·
Supervisory and leadership skills
Skills and Attributes
·
High attention to detail and strong
analytical skills
·
The ability to create sound financial
models
·
Client management skills
·
Effective communication, negotiation
and presentation skills
·
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession
·
Self-motivated, confident and
outgoing personality
·
Interpersonal Effectiveness &
Ability to influence.
·
Result oriented and Problem-Solving
skills
Vacancy Advertisement
We are looking for a motivated and qualified professional
to fill the position of Human
Resource Manager.
Overall Purpose of the Job: The HR Manager is responsible for managing and providing
leadership to the HR department, ensuring that all HR functions are conducted
and delivered in an accurate and timely manner.
Key Roles and Responsibilities
1. Strategic Management & Leadership
·
Provide leadership and direction in
the management of human talent
·
Develop and maintain a competitive
environment that ensures availability of competent, committed, highly skilled
and motivated workforce across the group
·
Partnering with line management to
help envision, articulate and implement strategic plans and priorities
·
Continuously re-examine and improve
policies, processes and procedures in order to achieve the best practices in HR
and risk management
·
Use technology (HRIS) to enhance and
streamline HR information management and service delivery
·
Risk management & controls
·
Audit issues; external auditor
issues;
·
Manage end to end of people
management processes and ensure standardization across the group/entities
·
Manage organization development –
organization structures
·
Develop and regularly review HR &
Admin strategic plan & team, HR & Admin manuals and HR & Admin
operating model/structures
2. Manpower Planning & Recruitment
·
Use of HRIS in all manpower planning
& recruitment
·
Policy development, review and
documentation to fit HRIS
·
Enforcement of recruitment process
and procedures across the group
·
Liaise with entities to prepare and
implement a group-wide manpower plans and recruitment plan
·
Continuous monitoring of headcount
and budget management
·
Implement and follow through Service
Level Agreement with the entities
·
Develop and enforce Attachment &
Internship framework
·
Internal Job Recruitment framework –
policy, process and procedure
·
Transfer framework to fit manpower
planning & recruitment plans
·
Management of unsolicited
applications;
·
Management of external recruitment
agents & job adverts
·
Competency, personality and other
aptitude test processes and providers
3. Performance Management
·
Use of HRIS in all performance
management processes
·
Policy development, review and
documentation to fit HRIS
·
Enforcement of performance management
process and procedures across the group
·
Liaise with entities to prepare and
implement a group-wide Job descriptions and KPI in the HRIS
·
JDs and KPIs are availed to all
staff; signed off and in file
·
Half-yearly and end of year appraisal
process implemented
·
Appraisal analysis against
company/departmental performance
·
Institute performance improvement
system for under-performers
·
End of year appraisals are linked to
Training Needs Analysis
·
Implement and follow through Service
Level Agreement with the entities
·
Critical roles, key people and
succession planning programs aimed at optimizing organizational performance
4. Learning & Development
·
Use of HRIS in all training &
development processes
·
Policy development, review and documentation
to fit HRIS
·
Manage all learning and development
initiatives
·
Link Training & Development with
TNA from Performance Management process
·
Group wide Training programs and
budget
·
Enforcement of T & D process and
procedures across the group
·
Liaise with entities to prepare and
implement on-job training
·
Training programs for all manuals and
other legislation
·
Manage employee on-boarding process
i.e. induction & orientation training
·
Interface with relevant internal and
external training providers for delivery of training programs
·
Revamp the APA Academy and other
professional and academic sponsorships
·
Develop innovative management trainee
and succession planning development programs o Oversee membership to professional
bodies
5. Compensation & Benefits
·
Use of HRIS in all compensation &
benefits processes
·
Policy development, review and
documentation to fit HRIS
·
Developing and implementing
compensation and remuneration management policies and procedures to attract,
motivate and retain talent
·
Employment and compliance to
regulatory laws and reporting
·
Payroll management
·
Job Evaluation
·
Salary structures and annual
increment framework
·
Provident/Pension benefits
·
Medical benefits
·
Employee Share Option Plan (ESOP)
·
Club membership
·
GPA/GLA
·
Loans, advances and allowances
·
Absence and Leave management
·
Employee safety, welfare/wellness,
CSR
·
Recognition programs
6. H R Services & Communication
·
Use and update HRIS on all D & G
cases
·
Management of Disciplinary &
Grievance procedure
·
Staff file management system
·
HR mail registry and filing system
·
Management of HRIS Employee
Information modules
·
Updated employee records in HRIS and
changes as per employee changes on file
·
Group-wide committee
facilitation/employee communication
·
In conjunction with Corporate
Communications Department, champion various forums, communication platforms,
staff conferences
·
Staff communications
·
Monthly and quarterly Group and
Entity HR reports
·
Employee safety, welfare/wellness,
CSR
Person Specifications
Academic Qualifications
·
Master’s degree preferably MBA will
be an added advantage
·
University degree in Human Resource
Management or equivalent from an institution recognized by Commission for
Higher Education
Professional Qualifications
·
Diploma in HR or equivalent;
·
Member of IHRM
Experience
·
MUST have at least five (5) years’
Human Resource Management experience in a busy organization, three (3) of which
must be at senior management level.
·
Experience working in an insurance
company will be an added advantage
·
Excellent knowledge and understanding
of contemporary HR principles and practices
·
Working knowledge of IHRMIS
·
Business/Department strategy
formulation and execution
·
Supervisory and leadership skills
managing team/department performance and staff
Skills and Attributes
·
High attention to detail and
excellent analytical skills
·
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession
·
Excellent communication,
interpersonal, negotiation and presentation skills
·
Self-motivated, confident and
outgoing personality
·
Have great attention to detail and
able to get things done to completion
Vacancy Advertisement
We are looking for a motivated and qualified professional
to fill the position of Head
of Claims and Legal.
Overall Purpose of the Job: Supervise, manage and co-ordinate under the general
direction of the Principal Officer / Managing Director, the allocated Claims
& Legal Departments and ensure that the highest quality of service is
rendered to the Company and the client.
Key Roles and Responsibilities
·
Control of the pure claims &
legal expenses as well as associated administrative costs by ensuring that the
same is within budget through the following:-
1. Ensuring that Out Of Court Settlements are prioritized and
the company minimum target of 500 per month is achieved and that the claim
& legal stock reduce to below 10,000 files in total within the next 12
months. This will include ensuring the personal claim settlement targets which
are agreed from time to time are met.
2. Ensuring the Advocates are adequately prepared to defend
on liability, fraud, exaggerated injuries etc in order to obtain the maximum
contribution up-to and including against the third parties. This would entail
ensuring that the pleadings are in good order, witness summons are obtained in
good time, witness pre-trials are conducted in good time, the examinations
& cross examinations are properly conducted & a suitably qualified
advocate conducts the case.
3. Analysis of claims files to detect fraud and providing
advice on how to successfully have the suits dismissed through the court
process.
4. Obtaining the maximum/target number of court dismissals /
claim withdrawals from third party advocates in matters where the company is
not liable.
5. Ensuring processes are put in place to ensure recoveries
and salvages are followed up and dealt with to their logical conclusion.
6. Proclamations against the company and its insured are
reduced to the bare minimum or eliminated altogether
7. Loss ratio is kept at the minimum/below limit through
providing appropriate direction on claims
8. Ensuring that all the high value claims/critical files are
appropriately negotiated within the company approved settlement parameters in
good time
9. Ensuring processes are put in place to ensure authority to
repair is given in good time in Own Damage (OD) claims and that there is proper
documentation on the same.
TPPDs – Getting the highest contribution possible and minimizing the number of claims paid while at the same time settling legal ones in good time
TPPDs – Getting the highest contribution possible and minimizing the number of claims paid while at the same time settling legal ones in good time
·
Ensure smooth running of the entire
claims department comprising of non-legal & legal, assessment, injury
verification and investigation departments.
·
Directs and oversees the operations
of the legal and claims department
·
Provide reserve recommendations to
ensure that reserve activities are consistent with corporate policies.
·
Verify and analyze data used in
settling claims to ensure that claims are valid and that settlements are made
according to company practices and procedures.
·
Support the Directors and the Board
of the Company to carry out their corporate governance and regulatory
compliance responsibilities.
·
Present cases at the claim committee
of which she/he is a member, participate in their approval and ensure that the
claims committee functions efficiently thus no delays occur in claim
processing.
·
Maintain highest level of
confidentiality concerning the sensitive, strategic and integral legal &
other information, data, decisions and developments taking place at the
company.
·
Monitoring changes in relevant
legislation and the regulatory environment, and advising the company on the
impact of such changes.
·
Ensuring that the CAT team functions
correctly and gives timely legal strategy review for all legal cases proceeding
in court.
·
Ensure efficient cost rationalization
·
Review and approval of all fraudulent
documents relating to the claims department.
·
Act as an Executive Member of the
Company’s Board of Directors and attend AKI, IRA and other relevant regulatory
bodies meetings.
·
Preparation of reports as and when
required by Management.
·
Ensure external advocates are
instructed clearly in good time and fees are pre-negotiated.
·
Ensure fraudulent claims are
adequately documented and defended.
·
Review and approval of Company
contracts and agreements and identifying opportunities for efficiencies and
improvements.
Person Specifications
Academic Qualifications
·
Bachelor of Laws (LLB) degree from an
institution recognized by Commission for Higher Education
Professional Qualifications
·
Diploma in Law(KSL) and Admission as
an Advocate with a current practicing Certificate;
·
Proficiency in the use of computer
applications;
Experience
·
At least 10 Years Post Admission
experience in Litigation
·
Experience in managing a law firm and
dealing with PSV industry will be an added advantage.
Skills and Attributes
·
Organizational, conceptual and
analytical, managerial and decision making skills;
·
Ability to get along well with
diverse workforce;
·
Honesty and integrity;
·
Positive working attitude;
·
Excellent litigation and negotiation
skills
·
Ability to give and take
instructions;
Vacancy Advertisement
We are looking for a motivated and qualified professional
to fill the position of Internal
Audit Manager.
Overall Purpose of the Job: The Internal Audit Manager is responsible for ensuring
that the company’s risk management, governance and internal control processes
are operating effectively and to assist management in identifying risks
associated with the company’s activities.
Key Roles and Responsibilities
·
Plans financial, regulatory,
compliance or operational reviews/audits.
·
Coordinates work with Risk, Legal
& Compliance and other control-related activities and with others within
Internal Audit.
·
Conducts risk assessments and
identifies controls in place to mitigate identified risks.
·
Performs audit procedures to verify
that controls are operating through testing and interviewing techniques.
·
Analyses and concludes on
effectiveness and efficiency of control environment.
·
Identifies control gaps and
opportunities for improvement.
·
Prepares timely audit reports for
executive management, the Audit Committee and the Board of Directors.
·
Contributes, as appropriate, in the
year-end financial audit with the external auditor.
·
Provides advice on internal control
and participates in enhancing internal audit standards and practices
·
Ensures compliance with established
internal control procedures by examining records, reports, operating practices,
and documentation
·
Examining company accounts and
financial control systems
·
Checking that financial reports and
records are accurate and reliable.
·
Majorly responsible for ensuring
audits are carried out as per laid out annual plan.
·
Ensuring all Branch offices are
subjected to audits.
·
Driving Implementation of various
Audit recommendations across the business, in Liaison with Management team.
·
Any other duties that may be assigned
from time to time.
Person Specifications
Academic Qualifications
·
Master’s degree preferably MBA will
be an added advantage
·
University degree in Finance,
Economics or Accounting or equivalent from an institution recognized by
Commission for Higher Education
Professional Qualifications
·
CPA (K) or equivalent;
·
Member of ICPA(K)
Experience
·
MUST have at least five (5) years
Audit experience in a busy commercial Finance & Accounts Department, three
(3) of which must be at senior management level.
·
Audit experience in a busy insurance
company will be an added advantage.
·
Proven working experience as an
Internal Auditor or Senior Auditor in an Audit Firm will be an added advantage
·
Excellent knowledge and understanding
of contemporary financial principles and practices
·
Experience in Financial Management
Systems
·
Proven knowledge of auditing
standards and procedures, laws, rules and regulations
Skills and Attributes
·
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession
·
Excellent communication,
interpersonal, negotiation and presentation skills
·
Self-motivated, confident and
outgoing personality
·
Advanced computer skills in MS
Office, accounting software and databases
·
Ability to manipulate large amounts
of data and to compile detailed reports
·
High attention to detail and
excellent analytical skills
·
Sound independent judgement
Application Instructions
If you qualify for the above advertised role, kindly send
us a detailed CV and Application Letter clearly demonstrating your fit as per
the roles & responsibilities and the person specifications
(academic/professional qualifications, experience, skills & attributes)
listed above.
Applications that do not conform to the Application
Instructions will not be considered.
Kindly send your application documents to
human.resource@directline.co.ke to reach us on or before 5.00pm Friday, 22nd
November 2019.