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Front Desk Officer Job in Kenya

Job Title: Front Desk Officer

Job Brief: The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities:

·         Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
·         Greet and welcome guests
·         Answer questions and address complaints
·         Answer all incoming calls and redirect them or keep messages
·         Receive letters, packages etc. and distribute them
·         Prepare outgoing mail by drafting correspondence, securing parcels etc.
·         Check, sort and forward emails
·         Monitor office supplies and place orders when necessary
·         Keep updated records and files
·         Monitor office expenses and costs
·         Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements:
·         Proven experience as front desk representative, agent or relevant position
·         Familiarity with office machines (e.g. fax, printer etc.)
·         Knowledge of office management and basic bookkeeping
·         Proficient in English (oral and written)
·         Excellent knowledge of MS Office (especially Excel and Word)
·         Strong communication and people skills
·         Good organizational and multi-tasking abilities
·         Problem-solving skills
·         Customer service orientation
·         High School diploma; additional qualifications will be a plus
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