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Customer Service Associates Jobs in Nairobi, Kenya

Customer Service Associates

Location: Nairobi
Industry: BPO
Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated individuals to work on shift basis as Customer Service Associates.
Key Responsibilities
·         Screening and moderating user submitted content, answering support requests and performing support functions.
·         Moderating and screening written user content on Profiles
·         Moderating and screening user submitted photos
·         Answering Online Help Requests
·         Answering Incoming Telephone calls and support requests

·         Processing Testimonials (depending on language)
·         Various support tasks assigned
·         Maintaining high level professionalism with clients
Key Skills and Qualifications
·         Must be Internet and Computer literate.
·         Degree or Diploma in a business-related field with at least 1 year experience
·         Ability to respond promptly to customer inquiries
·         A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
·         Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
·         Ability to handle and resolve customer complaints promptly
·         Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
·         Knowledge of foreign languages will be an added advantage.
·         Ladies are highly encouraged to apply.
How to Apply
To apply, send your CV only to applications@flexi-personnel.com before 18th January 2019.
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placements.

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