4G Capital (4th Generation Capital)
is Africa’s fastest fintech providing ethical credit services to those who
require it most. We provide rapidly accessible and affordable unsecured loans
with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
We seek to recruit Field
Collections Agents.
Responsibilities
·
Ensure all work queues are acted upon.
·
Contact defaulting customers either
by calling or visiting them with an aim of negotiating a settlement of the
arrears
·
Ensure allocated accounts are
monitored on a daily basis and appropriate actions taken to ensure that the
collection portfolio remains within accepted limits through the application of
sound credit judgment within policy guidelines.
·
Investigate and resolve any customer
queries and complaints through verbal or written correspondence in line with 4G
policies.
·
Achieve the monthly collection
targets.
·
Identify and escalate deceased or
disabled customers to collections management for review or collection
termination.
·
Perform field visits and submit
reports/action plans to recover debt.
·
Work closely with the units on their
bad debt portfolio
Other duties include:
·
Conduct field visit assessment before
visiting the market areas.
·
Manage relationships with local
authorities and Security Officers
·
Plan and organize field collection
drives across all branches.
·
Flag BFCs to be forwarded to the EDC
for action
Requirements
·
2 years’ work experience in debt
collection
·
Experience in a microfinance, bank or
any financial institution
·
A good level of general education-
Diploma or degree
·
Computer literacy
·
Education background in
sales/Marketing
Key Competencies
Customer Handling
·
Sales and Business Development
·
Enforcement of contract and repayment
obligations
Administrative Support
·
General support to all tasks
Communications
·
Small Branch Operations
·
Information Collection
Personal Attributes
·
Integrity and ability to work in
consumer finance
·
High Motivation
·
Self starter-functional problem
solver
·
Process discipline- Ability to follow
SOPs
We are currently hiring Sales and debt collection interns.
The internship lasts one month and
upon successful completion, the interns will be employed as Loan Officers and
Collections Officers.
Responsibilities
·
Work in pairs with Loan Officers and
Collections Officers
·
Support and maintain an excellent
work environment to achieve demanding targets
·
Deliver first rate customer service
·
Build excellent relationships with
customer-partners and opinion leaders in catchment area
·
Assist in accurate and timely
reporting of Management Information and market feedback to report on customer
preferences, trends and market opportunities
·
Assist in marketing activities
·
Assist in lead generation
·
Carry out customer education and
maintain relationships
·
Assist in renegotiating payment
schedules
Requirements
·
A good level of general education-
Diploma or degree
·
Computer literacy
·
Education background in sales/Marketing
or Business Administration
·
Experience in a related field will be
an added advantage
·
Experience in a financial institution
and dealing with customers at the bottom of the pyramid will also be an added
advantage
Key Competencies
Customer Handling
·
Sales and Business Development
·
Enforcement of contract and repayment
obligations
Administrative Support
·
General support to all tasks
·
Communications
·
Small branch operations
·
Information collection
Personal Attributes
·
Integrity and ability to work in a
team
·
High motivation
·
Self starter-functional problem
solver
·
Process discipline- Ability to follow
SOPs
How to Apply
Kindly headline your
application Sales/Debt Collection Interns Interviews, training
and internship will be held in Nairobi.
Successful completion of the
internship will lead to employment
If you are interested and meet the
above requirements and competencies, kindly send your CV and cover letter
detailing your suitability for the position applied for to careers@4g-capital.com