Vacant Position: Compliance
Agent
Location: Nairobi
This agent will do account research
to verify and/or correct credit balances, performs verification of payouts,
perform professional level investigative tasks identifying instances of alleged
fraudulent activities. This position requires working in shifts (night shift
included). You must successfully pass a criminal history check.
Location: Nairobi
Probation period: 6 months
Salary: Competitive
The Compliance Agent assists in the
day-to-day transactions relating to compliance. The agent will report to
Directors to ensure all transactions remains compliant with company polices.
RESPONSIBILITIES:
·
Use logic to analyze or identify
underlying factors associated with information or data to draw conclusions
·
Extract and compile data from various
systems and sources; verify the accuracy and integrity of information required
for processing
·
Responsible for verification of
accounts by using automated software application in extremely fast paced
environment
·
Liaise with other internal department
for account verifications that require their attention
·
Identifies risk indicators, red flags
to management and other departments and propose corrective action
·
Proactively analyze and clearly
communicate issues and suggested solutions to management
·
Suggest continuous improvement ideas
and assist in the implementation of new departmental efficiencies
·
Provide senior level constructive
feedback to internal departments following reviews of their deliverables
KNOWLEDGE,
SKILL SET & QUALIFICATIONS REQUIRED:
·
2 years in a compliance or a related
field
·
2 years in a high paced business and
experience in working in large organizations. Working in online based large
organizations is an advantage
·
Ability to maintain confidentiality
and data accuracy when handling sensitive information
·
Ability to operate and prioritize in
a fast-moving & demanding environment and deal with complex situation
·
Technical and professional skills or
knowledge of risk and controls analysis
·
Strong oral and written communication
skills
·
Must be self-guided and motivated,
working to complete tasks thoroughly and requesting assistance if needed
·
Strong analytical mindset with an
ability to synthesize data; detail oriented with a focus on quality results and
accuracy
·
Proficiency with Microsoft Office is
a must
Vacant
Position: Customer Care Shift Manager / Supervisor
Location: Nairobi
Probation
period: 6 months
Salary: Competitive
This position is responsible for
supervising the call center, to deliver high performance results and installs
practices to increase the current performance of the team.
Ability to work in a highly
competitive environment with up to 40 customer care agents per shift.
Supervisor reports to the Customer Service Manager.
This position requires working in
shifts. You must successfully pass a criminal history check.
RESPONSIBILITIES:
·
SELL, SELL, SELL! Ability to cross
sell the products to know how to motivate the team, to increase sales, to up
sale the clients and resolve disputes in a professional manner
·
To lead and train the sales team, to
install procedures and practices to increase the sales and quality of service
·
Determines telemarketing quality
standards by studying inbound and outbound calls and customer service
presentations
·
Provides feedback, timely KPI reports
and analysis to Customer Care Manager
·
Develops new models; implementing
changes and gives suggestions on new procedures and policies in order to
increase performance of the team
·
Organizes frequent trainings and
motivates the team in order to increase the performance
·
Supervising the shift and to ensure
all clients are served accordingly and efficiently
·
Handling complaints and other issues
team comes across with during the shift
·
Communicates with other internal
department in case of issues and follows up on receiving fast resolution of the
same
·
Maintains files, emails and other
relevant information in organized manner
·
Any other duty that may arise
KNOWLEDGE, SKILL SET &
QUALIFICATIONS REQUIRED
·
At least 2 years’ experience similar
position in sales
·
Excellent sales skills, experience in
this field is necessary
·
Excellent work ethics and ability to
work independently, under pressure and meet tight deadlines
·
Excellent verbal communication skills
·
Ability to deliver high performance
results and meet monthly targets
·
Must be highly motivated self-starter
and willing to deliver maximum
·
Communications proficiency, both
written and verbal form
·
A responsible attitude and able to
multitask between internal departments and large group of team members across
different platforms
·
Highly organized, ability to make
decisions under pressure
·
Ability to lead and motivate others
·
Good Time management and accuracy at
record keeping
·
Ability to priorities own work and
work of other team members
·
Excellent work ethics and ability to
work independently, under pressure and meet tight deadlines.
·
Ability to make the right decisions
for the business
Interested candidates to apply
to jobs@betin.co.ke quoting
the position as the subject by Friday 13th July 2018.