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Banking Jobs in Kenya - Co-operative Bank

Co-operative Bank Kenya

Job Vacancy: Back-End Systems Developer
We are looking for an outstanding backend development engineer to design and implement features that will enable our systems to work more efficiently. This position requires the ability to complete complex development efforts using an agile development methodology.
Our ideal candidate must be comfortable with rapidly evolving designs and requirements, and have excellent interpersonal skills in addition to using expert technical knowledge to drive features and improvements.
Success in this role will depend on your ability to work with other teams, while having a sense of customer-focus to provide solutions that “just work.”
Reporting to Head – Digital Hub, the Back-End Systems Developer will be responsible for the detailed analysis, design and development of the backend or server-side logic for systems and Management Information Systems (M.I.S.).
Additionally, he/she will be required to maintain and support applications within this section and will therefore be required to have knowledge working within the agile methodology keeping in mind quality control plans within the developments to identify improvements.
The Role
The successful jobholder will be expected to:
·         Develop all server-side logic, definition ensuring high performance and responsiveness to requests from the front-end according to user’s specification.
·         Integration of user-facing elements developed by the front-end developers with server side logic and optimization of the server-side logic for maximum scalability and speed.
·         Carry out analysis of the requirements; assist in preparing system specification by the users and recommend solutions to address user requirements.
·         Develop and maintain documentation/manuals on system configuration or setup in addition to building reusable code and libraries for future use.
·         Identify, analyze, and interpret trends or patterns in complex data sets and build visualizations to summarize and present key messages to the business that will assist in decision-making and control.
·         Design and code reports/returns according to user specification with the key objective of delivering reports.
·         Develop and implement data models and other strategies that optimize statistical efficiency and data quality
·         Acquire data from primary or secondary data sources and maintain databases/data systems
·         Carry out technical user training in respect to these systems so that the business can utilize them.
·         Rollout piloted interfaces and systems to the bank’s branches and users and provide test systems for UAT to ensure that functions/features are tested before go-live.
·         Make changes to system configuration and parameters to accommodate business and technological requirements.
·         Secure systems by putting adequate controls and restrict access to programs by users in accordance to the requirements of the bank.
·         Liaise with software vendors to resolve systems issues or escalation. Collect, collate information and clearly document issues to enable software vendor support.
·         Adhere to change control procedures in implementing solutions.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –
·         Bachelor of Science Degree in Computer Science or related degree from a recognized university with experience in software development (Java, Dot Net development) knowledge.
·         Minimum 2 years’ experience in software development, data analysis and reporting with a proven record of accomplishment.
·         Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
·         Technical expertise regarding data models, database design development, data mining and segmentation techniques.
·         Strong knowledge of and experience with reporting packages (Business Objects, SSRS etc.), databases (SQL, Oracle etc.), programming (XML, JavaScript, or ETL frameworks).
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BED/SSD/2018 by 20th March, 2018.


Job Vacancy: User Experience Designer
When customers interact with us through our digital platforms, they should feel like we really know them and their needs. That is why we keep our customers at the core of all our designs. We are thus looking for a visual design thinker who will give this experience to our customers.
You are passionate about solving real-world user experience challenges. You understand the key role visual design plays in enhancing brand and user experiences.
You possess mad visual design skills and know how to apply them to interactive products. You love colour, typography, a good sketch, you are willing to push creative boundaries, and you are a relentless advocate for quality.
Reporting to the Head-Digital Hub, the User Experience Designer will work with cross-functional teams to ensure the creation of engaging, positive, user experiences and intuitive interfaces for device, mobile and application solutions created for Co-op bank customers.
In this role, you will define interaction models, user task flows, User Interface specifications & requirements, communicate user scenarios, end-to-end experiences and screen designs to stakeholders. You will work with business members, technology partners, analysts, and visual designers to develop and incorporate the Co-op bank brand device experience.
The Role
The successful jobholder will be expected to:
·         Acts as a lead on all projects tasked with making complex user experience decisions and assist in the definition and translation of business/functional requirements into user flows and wireframes.
·         Facilitate user experience design thinking sessions to identify business and technical requirements for technology, research and business initiatives to ensure that designs are successfully created and implemented to achieve the user goals.
·         Develop overall user experience, interaction design and information architecture for technology and business initiatives at the level of detail and rigor needed by those who must base their work on the design.
·         Use a variety of analytical techniques to gather and analyze design requirements (e.g. interviews, facilitated workshops, surveys, site visits, use cases, workflow analysis, observations, etc.) This includes creating site maps, flows, wireframes, prototypes and design specifications; analyzing usability test results; and developing user experience design briefs.
·         Evaluate information gathered from multiple sources with the aim of resolving conflicts and providing information to support interaction design prioritization and tradeoff decisions.
·         Define process improvements for the user experience team and works with the leadership team to communicate and uphold user experience standards.
·         Work with creative & visual leads and technical leads to understand technical systems and constraints so that design solutions are technically feasible and optimal and to co-evolve experience solutions through an iterative design process.
·         Develop expert level knowledge of competitive and complementary design strategies to ensure a “best approach” design with every project
·         Define and prioritize design schedules, milestones and deliverables on multiple project initiatives in addition to building/advocating the development of UI guidelines, standards and requirements that serve as the foundation for designing cohesive experiences.
·         Act as an internal consultant and subject matter expert by staying on top of changing UX design technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of design applications and to provide business and technical guidance where appropriate.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –
·         A Bachelor’s degree in an IT related field or Business related field with relevant IT Professional qualifications. Graphic or Visual Design, Digital Media Design, other visual specialty or any other related qualifications will be an added advantage.
·         At least 3 years’ relevant work experience in a role directly related to web design, UX Design / Front-end mobile-web development experience, product design, product management, production management, marketing.
·         Strong technical proficiency with UX tools such as Axure, Balsamiq, Sketch, and Adobe Creative Suite.
·         Creative problem solver with experience leading projects and building consensus with multiple stakeholders and cross-functional teams.
·         Demonstrated ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number UXD/DB/2018 by 20th March, 2018.


Job Vacancy: User Experience (UX) Developer
Do you dream of designing products that have a positive impact on a global scale?
Are you a well-rounded developer looking to join a high performing team where your impact will be recognized immediately?
We are hiring for an experienced user experience developer to take part in interdisciplinary projects and bring his/her own unique talents to our design team dynamic.
In this position, you will be part of a team responsible for the ideation and development of prototypes to explore and showcase forward thinking concepts. In particular, you will be helping to research and build experiences related to automated systems. Projects will range from well-defined applications to addressing experimental research questions to building interaction frameworks.
The ideal candidate is both an engineer and designer who strives to find the perfect balance between form and function, and is passionate about envisioning how the world should be in 5-10 years. You must be resourceful, creative, and comfortable utilizing a wide array of techniques to bring your ideas that are user friendly to life.
Reporting to Head – Digital Hub, the UX Developer will be responsible for the development of mobile and web based applications using latest technologies on android, iOS etc. while assuring security and cross-browser compatibility. He/she will combine research and design skills together to understand the user needs and produce concepts/solutions/designs that people want to use.
Additionally, the successful candidate will make strategic design and user-experience decisions related to core, and new, functions & features while taking a user-centered design approach to rapidly test and iterate the designs
The Role
The successful jobholder will be expected to:
·         Combine research and design skills together to understand the user needs and produce concepts/solutions/designs that people want to use.
·         Translate Concepts into wireframes and mockups that lead to intuitive user experiences.
·         Facilitate customer’s product vision by researching, conceiving, wire framing, sketching, prototyping, and mocking up user experiences for digital products.
·         Design and deliver wireframes, user stories, user journeys and mockups optimized for a wide range of interfaces and applications.
·         Identify design problems and devise elegant solutions.
·         Make strategic design and user-experience decisions related to core, and new, functions and features.
·         Take a user-centered design approach and rapidly test and iterate designs.
·         Take smart risks and champion new ideas.
·         Develop mobile and web based applications using latest technologies on android, iOS etc. while assuring security and cross-browser compatibility
·         Prototyping of UX designs for the digital lab.
·         API development on REST, SOAP and other relevant technologies like node.js, Java, PHP.
·         Build reusable code and libraries for future use.
·         Ensure the technical feasibility of user interface/user experience designs.
·         Optimize application for maximum speed and scalability and ensure that all user input is validated before submitting to back-end.
·         Implement Search Engine Optimization (SEO) capabilities using SEO principles and ensuring that application will adhere to them.
·         Use Google maps API, google analytics, charts, graphs and such tools to enrich the UX delivery.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –
·         A Bachelor’s degree in computer science & IT related fields or Business related field with relevant IT professional qualifications.
·         At least 3 years’ relevant work experience in a role directly related to web design, UX Design / Front-end mobile-web development experience, product design, product management, production management, marketing. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
·         Expertise in UX software such as in Vision, UXPin, HTML5, CSS3, Balsamiq, Framer.js, angularjs, Quartz Composer, and the like is a must.
·         Strong technical proficiency with UX tools such as Axure, Balsamiq, Sketch, and Adobe Creative Suite, Understanding user research, personas, wireframing and Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN).
·         Graphic or Visual Design, Digital Media Design, other visual specialty or any other related qualifications will be an added advantage. Good understanding of asynchronous request handling, partial page updates, and AJAX
·         Ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.
·         Strong understanding of the full software development life cycle, processes and procedures with an understanding of team needs, basic fundamentals of iterative and incremental development as well as Service oriented environments and Agile practices.
·         Great focus on human behaviors, psychology and understanding why people do what they do with experience leading projects and building consensus with multiple stakeholders and cross-functional teams.
·         High level of mathematical aptitude and strong problem-solving skills, Logical, analytical with an investigative creative mind and ability to handle complex information with accuracy and attention to detail. Knows and appreciates the value of metrics and incremental delivery.
·         Excellent written and verbal communication skills when working with both internal business and technical people with external customers, ability to solidify vague requests, explain issues, and guide to solutions.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number UXD/SSD/2018 by 20th March, 2018.


Job Vacancy: Mobile Support Officer – Card & E-Channels
Do you find yourself captivated by emerging technologies, always wanting to learn more and gain exposure in the ICT field?
Are you a strong contributor with an agile mindset and an eye for detail and quality where swift solutions and customer satisfaction are the priority?
If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.
This position within ICT – Card & E-Channels Unit will give you the opportunity to impact customer’s lives and also grow your career in IT.
You will have the chance to make highly valuable contributions as a member of the bigger ICT team, leveraging on technology to deliver best service, solutions and a memorable experience to our customers.
Reporting to the Head – Card & E- Channels, the role holder will be responsible for the day to day support/supervision and administrative management of the Mobile Banking systems.
The role holder will also be expected to cut learn and provide support for all other systems managed by the sub-unit.
The Role
Specifically, the successful jobholder will be required to:
·         Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.
·         Establish and maintain sound backup and recovery policies and procedures.
·         Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
·         Engage in software installation, upgrades and system enhancements in collaborations with vendors.
·         Identify and fix technical problems associated with systems and system failure.
·         Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
·         Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
·         Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
·         Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
·         Implement and maintain database security measures as well as applications tuning and performance monitoring.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         University Degree in Computer Science, Engineering or related field from a recognized University as well as a certification in any of the following areas; Linux/IBM administration.
·         ITIL certification and experience in Omni Channels will be added advantage.
·         Minimum of 5 years working experience with at least 3 years’ experience in administering and developing mobile applications.
·         Good knowledge and understanding of mobile technologies and security as well as clear understanding of Devops, agile principles and SDLC.
·         Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
·         Detailed technical knowledge in IT, cards & plastics, e-banking and understand current trends.
How to Apply
If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number MSO/SSD/2018 by 20th March, 2018.


Job Vacancy: Test Automation Engineer
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are looking for a highly passionate and motivated individual who will put quality assurance and process automation at the forefront to build highly reliable products for our users.
The Role of the Test Automation Engineer will entail the design, build, test, and deployment of effective test automation solutions. To fulfill this role the Test Engineer will require a strong understanding of different testing strategies, approaches and techniques and the technical ability to apply appropriate automation technologies to meet the short and long term goals of the testing organization.
The role objective is to automate as much of the testing effort as possible with a minimum set of code / scripts and building a robust set of regression testing suite through the adoption of appropriate application testing approaches as well as system development techniques.
The focus will be to reduce the manual effort required in testing to reduce the effort needed by both technical and business teams in performing user acceptance tests as well as system regression. The role will also ensure reduced time to market in getting solutions out to business while at the same time reduce the risk of system failing once they are deployed.
The Role
The successful jobholder will be expected to:
·         Define a test automation strategy for key bank systems based on a broad risk based analysis in collaboration with the technical teams and business partners in addition to providing expertise and support on use of methods and tools.
·         Guide solution developers to ensure they instrument the application code in order to enable effective and repetitive unit testing of the code before it is incorporated into the current build.
·         Develop automated solutions to expedite test. This will be in the form of tooling to increase the efficiency of test preparation and / or the creation automated of test cases.
·         Put the power of automation into the hands of Test Designers / Testers. The Test Engineer will deploy the simplest solution to meet the defined need with the aim to effectively automate the testing effort.
·         Develop and deploy automated solutions to expedite acceptance test by use of automation tools as part of Acceptance Test and execution of automated test solution as part of the System being deployed.
·         Undertake objective, systematic analysis and draw accurate conclusions based on evidence by identifying problems and working with technical teams and business to resolve them.
·         Have a clear grasp of the testing mandate by proactively determining what should be automated and in what sequence to get the maximum return on the automation investment while defining the scope of test automation within the context of each release/delivery.
·         Review system performance, identify opportunities for improvement and implement appropriate measurements and metrics against products under test.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –
·         A Bachelor’s degree in Computer Science, Information Technology and/or related fields from a recognized university. Additional training in Quality Assurance and System testing will be an added advantage.
·         4+ years of experience in Quality Assurance with at least 2 years experience as a seasoned Automation Engineer coupled with strong knowledge of manual system testing and software quality control best practices and methodologies.
·         Excellent software development skills coupled with programming experience in Python, Perl, Shell and Java, etc.
·         Excellent understanding of Unix/Linux Operating System
·         Ability to communicate ideas in both technical and user-friendly language coupled with Interpersonal skills, to facilitate creation of test cases
·         Proven analytical and creative problem-solving abilities, ability to effectively prioritize and execute tasks in a high-pressure environment.
·         Experience working in a team-oriented, collaborative environment.
·         Detail-oriented individual who can be relied on to produce accurate deliverables
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number TAE/SSD/2018 by 20th March, 2018.

Job Vacancy: Enterprise Business Analyst
You are brilliant, you drive results in a big way and you get things done. You are self-driven and have great follow-through. You have cultivated your technical and soft skills and established a respect for facilitating business change and process analysis. You have built capability to handle complex and high impact business projects and you are comfortable managing and driving change.
You are highly analytical with a keen interest in enterprise/business analysis & continuous improvement.
Does this sound like you? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.
We have an exciting opportunity for an Enterprise Business Analyst in our Business Change Management team. Reporting to the Head – Business Change Management, the role holder will be responsible for providing detailed enterprise analysis, operations design, business requirements and solution analysis, product analysis, functional analysis and business process analysis for various business domains using data and tools to deliver change through implementation of business and technology solutions for the bank.
The Role
Specifically, the successful jobholder will be required to:
·         Focus “on understanding the needs of the business as a whole, its strategic direction, and identifying initiatives that will allow the business to meet strategic goals.
·         Carry out thorough examination of not only the business problem/need and its proposed business solution, but also an in-depth look into whether the proposed solution is truly the best solution.
·         Perform detailed analysis of what the solution entails, its risks, and its feasibility in the existing organizational climate. Research and discern where a business is and where it should be. Conduct feasibility studies. Perform opportunity identification and analysis. Prepare and maintain the business cases.
·         Maintain a deep awareness of how business operation works and help stakeholders explore technology possibilities that would ensure effectiveness in the delivery of their role expectations.
·         Facilitate business involvement and ownership of new/future business requirements; documentation and or review of requirements / user stories / use cases.
·         Analyze business processes; identify alternative solutions, assess feasibility, and recommend new approaches. Contribute to evaluating the factors that must be addressed in the business change program. Help establish requirements for the implementation of changes in the systems and business process.
·         Provide support to users and coordinate with IT staff to help review and provide input to the design of the IT system from the business perspective. Tackle projects across multiple domains and handle new business domains with the same level of confidence.
·         Assist business users in identifying business problems, needs and functions, understand stakeholders’ concerns and requirements, identify improvement opportunities, and contribute business input for developing the business case for the IT system development projects.
·         Plan the scope, schedule and approach for business analysis, IT system development project and monitor progress as well as coordinate with the Internal Project Manager and report to the Project Steering Committee on changes, the risks and issues when appropriate.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         Degree in Information Technology, Mathematics and Statistics, Actuarial Science, Operations Management and/or related business studies. Certification in the one of the following is a plus: Lean six sigma green/black belt, Certified Business Analyst Professional (CBAP), Professional Business Analyst (PMI-PBA), Business Process Management (BPM).
·         At least 6 years overall experience in a busy business environment encompassing at least 2 years’ professional experience in business analysis & continuous improvement.
·         Process improvement & modeling using various methods and tools like Six Sigma, UML, BPMN, Workflows or any other.
·         Must have practiced Requirements Elicitation, Business Requirements Analysis, Business Solution Assessment and Validation, Business Analysis Planning and
·         Monitoring, Requirements Management and Communication, Stakeholder Analysis, Business Rules Analysis, Data Analysis, Operations and Business Modeling/Design.
·         A wild duck – out of the box thinker, analytical and investigative mind, as well as creative abilities with high level of mathematical/statistical aptitude and strong problem solving/ root cause analysis skills.
·         Entrepreneurial flair with strong business acumen and excellent communication skills. Is influencing and results-oriented.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number EBA/COO/2018 by 20th March, 2018.
We are an equal opportunity employer.

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