Communications Officer
The Position
Mobigrow program is a
partnership between KCB and MasterCard Foundation. The program seeks
to sustainably bank small holder farmers by offering them both financial and
non-financial services. Reporting to the Monitoring and Evaluation Manager, the
Communications Officer will facilitate and support all program communications
with internal and external stakeholders within Mobigrow.
Responsibilities
·
Develop and execute communication and
marketing strategies and plans for internal and external stakeholders
·
Provide editorial, strategic,
creative and operational support to ensure communication is both influential,
informative and builds brand reputation
·
Manage PR and communications agencies
and subcontractors
·
Drafting, editing and distributing
materials for the press
·
Manage, update website content and
maintaining social media activity
·
Assist in the implementation of
public affairs activity
·
Compile and circulate electronic news
summary and support in writing program reports
·
Plan/create multi-media communication
materials
·
Maintain Library system for press
cuttings, monitor cuttings and report
Qualifications
·
University Degree preferably in
Communications, Public Relations, Journalism or a related field from an
Institution recognized by Commission for Higher Education
·
Masters Degree and/or Professional
qualifications in related field will be an added advantage.
·
Minimum of 3 years working experience
having met below requirements:
·
At least 3 years experience in
Communication
·
At least 2 years experience in Media
Relations and Media coverage.
·
At least 1 year experience in online
communication and website content management
·
Excellent communication skills both
verbal and written
·
Proficiency in the use of Information
Technology
·
Highly organized with great attention
to detail
·
Should have good relationship
management skills
How to Apply
NB: In the event that you are successful, we will require
that you provide us with the following documents:
·
National I.D.
·
KRA PIN Card
·
Birth Certificate of self
·
Passport Photo (White Background)
·
NSSF Card
·
NHIF Card
·
Police Clearance Certificate (less
than 5 Months old)
·
Academic & Professional
certificates, including official transcripts
·
Certificates of Service as applicable
Head of Advantage Banking
Advantage banking is the Bank’s
Premium Banking proposition within Retail Banking customized for successful,
High Net Worth individuals. These individuals may be employed or may be
entrepreneurs. They cut across salaried individuals, business people, small,
medium and large corporate executives, expatriates, senior government officials
and politicians. We offer tailor made financial solutions that meet the
individual needs in the midst of a dynamic economic environment through, highly
personalized relationship management, dedicated centers for convenience and
privacy and superior customer service.
The Head of Advantage Banking will be
responsible for overall leadership, management, growth and profitability of the
High Net Worth portfolio as well as the implementation of an efficient and
effective operational risk management, customer service and sales culture.
Responsibilities
·
Drive and implement the Bank’s
strategy for High Net Worth business segment and grow revenues.
·
Drive customer growth of the High Net
Worth business in customer base, assets, liabilities and profitability.
·
Develop and implement customer led
propositions for the High Net Worth segment by developing a pipeline of value
adding customer solutions which are consistent with the business strategy, to
include customer experience, products, service offering and business stage
proposition.
·
Design relationship structures,
recruitment, training and deployment of High Net Worth Banking teams.
·
Guide Advantage centres and Niche
suites to ensure that they constantly provide superior levels of customer
service.
·
Manage and build the Bank’s Advantage
Banking brand equity in the market.
·
Develop policy standards for customer
profiling and guide branches on customer target.
·
Ensure that appropriate internal
controls and procedures are in place and documented. Monitor the operations of
such procedures and controls; regularly review them to ensure they reflect
changes in product, systems, policy or regulations.
·
Review the lending risk and manage
the unit’s Portfolio at Risk (PAR) within set Business levels.
·
Manage account migration and
provisions to ensure that they are within acceptable, set business levels.
·
Manage train, coach and develop a
high performing team.
Qualifications
·
University Degree preferably in a
Business related field from a recognized institution. A Master’s degree in
Business Administration will be an added advantage.
·
Have at least 10 years’ experience in
Retail Banking; 8 years of which one must have had management level experience
in an affluent / High Net Worth service sector with below responsibilities:
·
Sales and Product Development
·
Customer Service and Relationship
Management
·
Banking operations, Credit Analysis
and Administration
·
Thorough knowledge of Retail Banking
Products & Services with extensive Banking Industry knowledge.
·
Excellent interpersonal, and
negotiation skills with the ability to network, generate new business and
develop strong business relations.
·
Strong leadership skills with
demonstrated competencies in championing high performance management.
·
A good understanding of Risk,
Compliance policies and procedures.
How to Apply
NB: In the event that you are successful, we will require
that you provide us with the following documents:
·
National I.D.
·
KRA PIN Card
·
Birth Certificate of self
·
Passport Photo (White Background)
·
NSSF Card
·
NHIF Card
·
Police Clearance Certificate (less
than 5 Months old)
·
Academic & Professional
certificates, including official transcripts
·
Certificates of Service as applicable