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Jobs and Vacancies in G4S Kenya

Bank Services Manager
G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country
Job Introduction:
Reporting to the Operations Manager – G4S Kenya Courier Solutions, the Banks Services Manager coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.

Responsibilities 

Effective management of the division’s financial performance
·         Manage relationship between actual results, budgets and forecasts.
·         Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
·         Direct activities related to collecting, dispatching, routing, tracking and delivery of  courier shipments (Mailbags and other related express documents)
·         Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
·         Initiate cost saving model and controls
·         Ensure Labour Efficiency according to standards
·         Ensure Overheads control according to standards
·         Achieve Contract profitability according to targets
·         Prevent claims through regular customer risk assessments
·         Achieve existing Revenue Growth
·         Manage escalation to completion
·         Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Effective management of the division’s people performance
·         Proper allocation of employees to positions to fulfil contract requirements
·         Analyse and address employee turnover
·         Ensure appropriate level employee training and development
·         Maintain excellent employee motivation, performance management and engagement
·         Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
Client retention and maintaining customer service levels
·         Ensuring that all required formal customer meeting are scheduled, attended and documented
·         Ensure quality service delivery in line with the SLA and KPIs respectively.
New business development
·         Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
·         Demonstrate a thorough understanding of the competitor environment faced by Kenya
·         Involvement in community and business forums and general public profile

Qualifications

·         Relevant Tertiary qualification
·         Over Six years’ relevant work experience
·         Five years’ experience in operations management
·         Exposure to Courier Operations is a distinct advantage
Competencies
·         Leading people
·         Delivering performance
·         Managing professionally.
·         Collaborating and Cooperating
·         Must be able to work under pressure and for long hours
·         Must be able to work under minimum supervision
·         Driving Change
Skills
·         Fluency in English
·         Written communication skills, at a high proficiency level
·         Verbal communication skills, at a high proficiency level for English would be desired.
·         Computer proficiency especially in MS Office Suite
How to Apply

Courier Supervisor
G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country
Job Introduction:
Reporting to the Assistant Operations Manager/Logistics Manager – G4S Kenya Courier Solutions, the Logistics Supervisor  coordinates the provision of contractual and ad hoc courier Logistics services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality;oversees the shipping and delivery of materials and warehouse personnel.Managing the loading of trucks, setting up delivery routes and unloading of material.

Responsibilities

·         Schedule shipment Deliveries.
·         Booking for collections; Order, pick, pack, ship and reverse logistics
·         Build relationships with customers
·         Maintain warehouse/Courier Inventory -Support inventory management consisting of reconciling and maintaining of collections and deliveries of customer materials.
·         Managing and maintaining good client relations based on service delivery, continuous improvement, value add and effective reporting of operations
·         Support simplification and standardization of processes to accelerate logistics and enhance efficiencies.
·         Lead subordinates to develop, articulate and maintain logistics processes and documentation.
·         Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per Service Level Agreement.

Qualifications 

·         Understanding planning, shipping, warehouse management and inventory systems
·         Managing daily routes/schedules of shipments and deliveries
·         Tracking the progress of shipments
·         Knowing all aspects of warehouse operations
·         Reviewing inventory needs and keeping adequate stock
·          Over Five years’ relevant work experience
·         Three years’ experience in operations management
·         Exposure to Courier Operations is a distinct advantage
Competencies
·         Leading people
·         Delivering performance
·         Managing professionally.
·         Collaborating and Cooperating
·         Must be able to work under pressure and for long hours
·         Must be able to work under minimum supervision
·         Driving Change
Skills
·         Fluency in English
·         Written communication skills, at a high proficiency level
·         Verbal communication skills, at a high proficiency level for English would be desired.
·         Computer proficiency in MS Office Suite
How to Apply

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