Quality Assurance Specialist
Location: Nairobi,KE
Organization Name: E-Commerce
Brief Description
Reporting to Manager E-support,
Content and Quality Management, Quality Assurance specialist Ensures accuracy
of information and quality of delivery of all KQ websites, Mobile platform and
all sales applications by performing daily monitoring.
The QA Specialist represents
discipline for established process while promoting continued process
improvement and helps troubleshoot and resolve issues.
Responsibilities
Carrier Preferred display
·
Manage online CPD settings to ensure
accurate display of fares and availability
·
Define and Manage online CPD rule
settings to ensure accurate flight display based on connection time and selling
strategy
·
Manage KQ code share flights with
interline partner, only the code share flights are displayed in order to
prevent duplicate display
·
Ensure all interline partner fares
and availability are displayed on the online booking platform (SPAs)
Business Monitoring
·
Monitor quality of Services
Applications: Booking Tool (eBT), ICI, Payment application, flight timetable,
flight statue etc
·
Analysis of Usabilla (online feedback
tool) to gather feedback and insight.
·
Manage content quality before any
content is published on KQ Websites
·
Manage and maintain application
content quality
·
Define and maintain quality standards
across the online platforms and application
·
Monitor and manage meta search
performance and evaluate the nature of traffic (Quality traffic or Robotic
traffic) (Use distil reports)
·
Manage quality information of all the
landing pages (Over 2000 OnD)
·
Coordination Change process booking
tool
·
Real-time monitoring online sales and
PNR creation process
·
Introduces advanced development and
test techniques to e-commerce team
·
Schedule and conduct A/B testing on
all online applications
Error Management
·
Define and document all possible
errors in the booking process (Number of errors/warnings against number of
booked PNR’s)
·
Define and document all possible
error in payment process ( Number of errors/warnings against payment
conversion)
·
Design and Implement error friendly
message which users are able to relate and understand
·
Real time error Monitor, capture and
documentation
·
Procure and implement tools to
capture errors in the different online applications i.e Ebt, ICI, Payment,
flight timetable, flight status
·
Document and report all technical
Errors: 404, 500, session expired, unusual/unexpected browser behavior
·
Manage and document System Errors:
Due query resulting in a functional error like fare quote, combination not
bookable etc.
·
Manage and document User Generated
Errors: User input
Project Participation
·
Define and manage business test plans
and process
1. Creates detailed test strategies, plans and cases against
requirements and system analysis
2. Utilizes tools and techniques to perform test efficiently
·
Ensure business quality standards have
been applied in any new application before it availed to customers
·
Provide lessons learned and process
improvement reports to project Stakeholders
·
Documents testing and updates project
status while managing triage of issues.
Requirements
·
Bachelor degree in related field
·
At least 3 years of experience in
quality assurance role
·
Proficiency in MS office, Internet,
Database
·
Implementation experience with
Automation tools
·
Experience with automated testing
tools and technologies
·
Ability to work quickly and meet
deadlines in a dynamic fast-paced environment.
How to Apply
Distribution Analyst
Location: Nairobi,KE
Organization Name: Commercial
Organization Name: Commercial
Brief Description
Liaison with Global Distribution
System (GDS) providers to ensure optimal availability of KQ inventory globally
and to achieve the lowest possible cost of distribution through contractual
negotiations with GDS’s and other initiatives, as well as analysis and
reporting on system use to sensitize sales outlets on effective and efficient
use of Computer Reservations Systems (CRS).
Responsibilities
·
Liaise with various GDSs to provide
the best possible options for the distribution of the KQ inventory.
·
Analyze all GDS costs to identify
areas of wastage.
·
Participate in implementation of
projects impacting on the Reservations and Inventory System e.g. PROS, Sabre
Air price and Contract Composure.
·
Budgeting, Monitoring and evaluating
the 2.1 Billion Ksh worth Cost Centre (7304) expenditure to ensure it’s within
Budget
·
Monthly analysis of GDS/ARS invoices
to ensure accurate billing to the airline by the GDS.
·
Provide timely and accurate reports
on GDS activity and recommend on strategies that can be developed to improve
distribution efficiency.
·
Provide monthly reports namely Cost
Centre, CRS Cost, Schedule Change Cost, Drilldown (to PNR level) and
·
Area of Sale (Revenues against CRS
costs) to Country / Area Managers, Sales Teams, Business Performance and
Revenue Management teams.
Requirements
·
University graduate in a business
related field.
·
Proficiency in Microsoft Office Suite
combined with in depth exposure to Analytical Software.
·
Excellent skills in analysis for high
quality commercial solutions.
·
Proficiency in Data and systems
analysis
·
IATA Certification in fares and
ticketing
·
Certification in Reservations systems
·
Certification in Database structured
query language (SQL).
·
Presentation skills
·
Strong team leadership skills
·
5 years experience 3 of which must be
in Airline sales, finance or revenue management
Additional Details
·
High quality and availability of the
KQ inventory in all target markets
·
Achieving the lowest possible cost of
distribution within budget and plan
·
Reduction in CRS abuse by travel
agents
·
Timely production of annual route
revenue budget
·
Timely and accurate decision-making
reports
How to Apply