The Communications Authority of Kenya (CA)
is the regulatory authority for the ICT industry in Kenya with responsibilities
in telecommunications, e-commerce, cyber security, broadcasting and postal /
courier services.
CA is also responsible for managing the
country’s numbering and frequency spectrum resources as well as safeguarding
the interests of users of ICT services.
Officer II / Information
Technology
(2 Positions)
Reporting to Officer I/Information
Technology with the following key responsibilities:
·
Determining
the best solution based on the issue and details provided by customers
·
Respond
to requests for technical assistance in person, via phone, electronically
·
Walk
the customer through the problem-solving process
·
Direct
unresolved issues to the next level of support personnel
·
Follow-up
and update customer status and information
·
Pass
on any feedback or suggestions by customers to the IT Helpdesk team
·
Identify
and suggest possible improvements on policies and procedures governing the IT
Helpdesk
·
Administer
IT Help desk system
·
Prepare
quarterly IT Help Desk tickets statistics, status and graphical reports,
analysis and recommendations
Qualifications and Experience
·
Bachelors
degree in Information Technology / Computer Science / Management Information
Systems.
·
Minimum
of three (3) years relevant experience.
Other Competencies
·
Customer-service
oriented with a problem-solving attitude
·
Good
understanding of computer systems, mobile devices and other IT products
·
Report
writing skills
·
Interpersonal,
written and oral communication skills
·
A
keen interest in IT and developments in the sector
·
Ability
to execute tasks in a high-pressure environment
·
Understanding
of confidentiality issues, and the law relating to them
·
Proven
analytical and problem-solving abilities.
Manager,
Information Security
(1
Position)
Reporting
to the Director / Information Technology and Enterprise Resource Management,
the job holder will be responsible for protecting the Authority’s computers,
networks and data against threats, such as security breaches, computer viruses
or attacks by cyber-criminals.
This
will involve developing, maintaining and monitoring compliance of all
information security policies and procedures.
The
job holder will have the following key responsibilities: -
·
Undertakes security analysis and risk
management
·
Undertakes penetration tests
·
Manages internal audits on
information security processes, controls and systems
·
Plans and implements security
measures to protect computer systems, networks and data
·
Responsible for preventing data loss
and service interruptions by researching new technologies that will effectively
protect the Authority’s network
·
Creates tests and implements network
disaster recovery plans
·
Performs risk assessments and testing
of data processing systems, installing firewalls, data encryption and other
security measures recommending security enhancements and purchases
·
Trains staff on network and
information security procedures
Qualifications
and Experience
·
Bachelor’s degree in Information
Technology / Computer Science / Management Information Systems.
·
Minimum of seven (7) years relevant
experience
·
Should be a member of a professional
body.
·
Seven (7) years’ relevant experience,
five (5) of which should be in a managerial position.
·
Possession of relevant postgraduate
degree will an added advantage
Other
Competencies
·
Planning and coordination skills
·
Proven analytical and problem-solving
abilities.
·
Strong interpersonal, written and
oral communication skills
·
Should be a team player
·
Ability to conduct research into
networking issues
·
Ability to prioritize and execute
tasks in a high-pressure environment and make sound decisions in emergency
situations
Manager,
Governance and Regulatory Affairs
(1
Position)
Reporting
to the Director / Legal Services with the following key responsibilities:
·
Supports the secretarial services
function to the Board and Universal Services Advisory Board (USAC)
·
Ensures that the Board and Council
carry out their operations in accordance with the statutory and corporate
governance requirements through provision of professional advisory services
·
Co-ordinates the conduct of legal and
governance audits
·
Supports the planning and
co-ordination of Board and Council Evaluation exercises
·
Facilitates planning and
co-ordination of Board & Council activities
·
Supports timely governance compliance
reporting to the various agencies and following up areas of corrective action
·
Maintains a record of updated laws,
regulations, Board & Council Charters, Board & Council minute books,
Governance Policies and any other important governance documents that may be
required for reference by the Board
·
Supports compliance and implementation
of the Authority’s strategic plan with regard to corporate governance aspects
Qualifications
and Experience
·
Bachelors Degree in Law
·
Diploma in Law
·
Registered advocate of the High Court
of Kenya
·
Should be a member of a professional
body
·
Seven (7) years’ relevant experience,
five (5) of which should be in a managerial position
·
Possession of relevant postgraduate
degree will be an added advantage
Other
Competencies
·
Leadership skills
·
Strategic thinking
·
People management skills
·
Planning and coordination skills
·
Analytical and problem solving skills
How
to Apply
Qualified candidates are invited to submit their applications including copies of academic and professional certificates, testimonials and curriculum vitae, which should include among other details your current position, current remuneration, e-mail and telephone contacts of three (3) referees familiar with your qualifications and work experience.
Qualified candidates are invited to submit their applications including copies of academic and professional certificates, testimonials and curriculum vitae, which should include among other details your current position, current remuneration, e-mail and telephone contacts of three (3) referees familiar with your qualifications and work experience.
All
applications should be addressed to:
The Director-General
Communications Authority of Kenya
P.O. Box 14448
Nairobi 00800
Online submissions should be made to the email address:info@ca.go.ke
The Director-General
Communications Authority of Kenya
P.O. Box 14448
Nairobi 00800
Online submissions should be made to the email address:info@ca.go.ke
Applications should be received not later than 17th November 2017.
Only
successful applicants shall be contacted.
Women and Persons with Disabilities are encouraged to apply.