Vacancy: Trip
Coordination Manager
Job Ref: TE/TCM/3
Our client specialises in creating
exceptional tailor-made journeys for discerning travellers to exotic
destinations in Asia, Africa and South America.
They are looking for a Trip
Coordination Manager for their Africa market.
The incumbent will be based in
Nairobi, Kenya.
Job Responsibilities:
·
Ensure they consistently enchant
their guests and achieve excellent guest feedback, in line with company goals.
·
Provide ongoing support to the Trip
Coordination team and act as a concierge to their guests to ensure that their
trip is one of a lifetime. This entails being reachable for our guests 24/7
while they are traveling and at times irregular working hours.
·
Train, mentor and coach team members
and empower them to take responsibility for their roles and goals, thus,
facilitating and supporting their growth and development.
·
Communicate with their partners to
ensure smooth execution of a trip and adherence to company quality standards
and branding.
·
Proactively identify and drive action
steps on guest feedback to enhance their guests’ experience.
Why would you want this job?
This is a really unique customer
service opportunity for many reasons – here are a couple!
The people you work with.
·
They are a very dynamic international
and multi-cultural team where you will be challenged and have countless
opportunities to broaden your horizons.
Support for your growth.
·
Their pool of managers, trainers and
coaches will guide and support you while pursuing a personalised approach to
help you succeed and grow. Furthermore, they invest considerable time and
resources in the growth and development of their team.
Flexible working hours.
·
After the initial training, you will
have considerable flexibility in your working hours.
Having an impact.
·
You contribute to memories of a
lifetime for their guests through the joy and wonder of personalised travel
which often have a deep impact on their lives. Furthermore, they listen to
their team members’ ideas and suggestions, irrespective of their seniority
which gives you an opportunity to shape your own and their company’s path.
What do we expect from you?
·
You love interacting with and helping
people and have a passion for delighting guests and making their travel dreams
come true. You are willing and keen to go the extra mile to support our guests
and your team and other colleagues and comfortable with flexible working hours
including evenings and weekends if necessary.
·
You are an excellent communicator,
both verbally and in writing. This entails strong listening skills and the
ability to convey information in a structured, clear and concise way. You are
able to work under pressure and handle crisis situations in a calm manner,
enabling you to act and communicate clearly and confidently in challenging
situations.
·
You have a naturally warm and
pleasant personality and excellent people skills – you are empathetic and able
to put yourself “into the shoes” of our guests, team members and partners and
to relate and connect with people with diverse personalities and backgrounds.
·
You are passionate about supporting
your team members’ development and growth and have strong training, coaching
and mentoring skills.
·
You are a quick learner and
comfortable with embracing technology and change in general and have
outstanding mental agility and solution orientation. This entails being
proactive and able to “think on your feet” as well as “out of the box” to
quickly find solutions in challenging situations.
·
You have an international background
and have been exposed to diverse cultures. You have a fluent command of the
English language – bonus points for German language skills.
·
You have 4+ years of management
experience as well as customer service experience, preferably in tourism, and
have demonstrated the ability to lead and develop a team.
Remuneration: An attractive salary is on offer dependent on skills,
qualifications and experience.
To apply, send your CV in word format
with a recent photograph of yourself embedded in the top right hand corner.
Attach an application letter
demonstrating how your skills, experience and qualifications are transferrable
to the role.
All documentation is to be emailed to info@byappointmentafrica.com,
quoting the Job Reference in the subject header of your mail.
ONLY short listed candidates will be
contacted
