Our client, an International
Company providing mobile money solutions, is looking for a Regional Service Manager for
its offices in Nairobi.
The successful candidate will
be responsible for the day to day management of the regional services team, as
well as managing the change and support requests raised by the regional
customers and also those assigned from other regional teams.
MUST be French speaking.
Key Responsibilities:
- Management of
all customers, including tasks like: Retail Enablement & Billing
Software Patch Installation, Testing of services and Operating Patching.
- Review of
customer backups procedures.
- Manage support
tickets/issues.
- Respond to
customer queries in a timely fashion and in accordance with any support agreements
or SLA’s that may be in place.
- Meeting support
contracts SLA’s.
- Monthly
customer and management reports.
- Monitoring and
managing supported environments.
- Comply with all
company policies.
- Undertake all
work in a safe manner and follow all company and workplace health and
safety procedures.
- Identify new
hazards and advise manager or workplace H&S
representative/coordinator.
- Accurately
report incidents and accidents to manager or workplace H&S
representative / co-ordinator.
Qualifications:
- Ability to work
and manage team members remotely.
- 5+ years of
customer support.
- 3+ years of
hardware support.
- 3+ years of
software support.
- Experience with
Oracle, Redhat and Java.
- Working
knowledge of Unix.
- Working
knowledge of SQL.
- Ability to
think conceptually.
- Excellent
verbal and written communication skills.
- Availability to
travel.
- French
speaking.
Monthly gross salary: Generous remuneration
depending on skills and experience
Deadline: 4th January 2017
Applications:
To apply, please follow the
link:
http://bit.ly/2h3SlNw
Summit Recruitment & Search,
Summit Recruitment & Search,
Blixen Court, Karen
Road,
Karen
We endeavour to make contact
with all of our applicants, but unfortunately high volumes of applications make
this unrealistic. If you do not hear from us within two weeks your application
has not been successful on this occasion. This does not mean you will not be
considered for future roles so please keep an eye on our job board and apply
for positions that match your skills and experience.