Sheer Logic is seeking to
engage a dynamic individual for the IT
Administrator position for one of our clients.
This position is responsible
for working with local and remote IT Teams to provide excellent IT technical
support services to onsite and remote users.
The scope of this role is to
ensure that clients' needs are met in terms of supported IT operating software
and hardware.
This position requires a high
degree of customer interaction and teamwork. Must be able to adapt to working
in very sparse environment.
Key Result Areas
Key Result Areas
Incident management:
- Follow through
with user and help desk ticket Resolve incident calls related to:
- User desk-side
support: Troubleshoot client issues which includes standards for
Windows 7, Windows XP, Remote Access, desktop hardware, printers,
handhelds, limited copier support, limited site phone support, limited GPS
devices and barcode support and limited Microsoft Office.
- Perform
computer break fix for all supported clients as directed by help desk.
- In
collaboration with the DF team, act as ‘remote hands’ for the DF team when
needed.
- Coordinate
incident resolution.
Problem management:
- Identify the
source of one or multiple incidents and propose workarounds and definitive
fixes.
Asset management:
- Create and
maintain a site inventory containing all IT assets in place.
- Annual asset
verification
Change and management:
- Support planned
DF operations on site.
Help managers Request rights
and access management:
- Coordinate with
managers to Onboard new users and collaborate in providing them the needed
environment to work.
- Coordinate with
managers to Remove non-longer required user infrastructure, and open calls
for permission removal.
- Ensure
compliance with policies and best practices for infrastructure
replacements and upgrades.
Procurement coordination
- Coordinate with
procurement on Purchasing IT accessories and peripherals
- Coordinate with
SSL on Purchasing / coordinating computer replacements
Qualifications
- Knowledge of
basic hardware diagnostics and troubleshooting on Lenovo and Dell laptops,
desktops and peripherals.
- Minimum of
three years of experience in pc management and configuration including:
Windows XP/7, Active Directory, Deployment Solutions, DHCP, DNS, back-up
systems, and corporate antivirus
- Basic knowledge
of network management including routers, switches
- Basic knowledge
of printer and other peripherals troubleshooting
- Ability to work
with clients at all levels within the organization.
- Windows XP/7
and other MCSE certificates are a plus
- Education in
Computer Systems or related area or equivalent job experience. A bachelor
degree in IT is a plus.
- Good knowledge
of English, spoken and written, as well as the local language.
How to Apply
If you believe your career
objectives match this exciting position, please forward your application and
detailed C.V stating your current position, remuneration, contact details by
07th December 2016 to the Sheer Logic Management Consultants E- Mail: Sheerlogictalentsourcing2@gmail.com clearly marking “IT Administrator” on
the subject line
Only shortlisted candidates
will be contacted
