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Head of Operations Job in Kenya

Our Client in the IT Industry is sourcing for a Head of Operations who will manage all local operations in such a way that operations are optimal, in terms of stability (minimum down-time), adhering to SLAs, cost effectiveness, security and ensuring client satisfaction is maximized.
Key Responsibilities
1. Management
Task: Manage Operations team
Performance Indicator

·         Ensures Operations team is motivated and dedicated with clear objectives.
·         Constantly develop and optimize the function
·         Participates as a member of the Management Team
·         Participates in setting clear goals and managing the entity in co-operation with the Managing Director (responsible)
2. Facility Management
Task: Manage all facility (maintenance) activities
Performance Indicator
·         Co-develops (preventative) maintenance schedule for infrastructure (generators, cooling, etc.)
·         Manages execution of maintenance schedule
·         Ensures full continuous (24×7) technical support is available to clients
·         Manages and executes diagnostic / fault finding activities
·         Maintains the Building Management System (BMS)
·         Undertakes Capex justification for capacity planning
·         Generates multiple operation reports (e.g.
·         SLA reports and Customer Monthly Power Reports)
·         Provides input into business cases
·         Manages possible extensions / upgrades to current sites and build-outs of new sites in co- operation with the corporate engineering department
·         Manages external site security agency
·         Ensures quality and security of technical operations and procedures for auditing
3. Service management
Task: Manage all service (VAS) deliveries
Performance Indicator
·         Manage all service (VAS) deliveries
·         Manages execution / delivery of all Value Added Services (VAS)
4. Customer Implementation Management

Task: Manage all Customer Implementation Activities
Performance Indicator
·         Manages the translation of customer’s wishes / requirements to customer implementation forecast.
·         Provides (escalation) support to the Customer
·         Acts as a technical / operational interface between and customers
5. Process Management
Task: Ensure alignment with (external) regulation
Performance Indicator
·         Adheres to the Change Management
·         Process and compiles the necessary change control and customer notifications for all services
·         Negotiates and maintains (environmental) SLAs in line with agreed customer contracts
·         Adheres to local fire, health and safety regulations
·         Develops, maintains and implements business process guidelines for aspects such as troubleshooting, dedicated follow-up, timely
·         status reporting and security
·         Provide sales support
·         Service Business Development
Experience, Knowledge and Expertise:
·         Educated to degree level in a degree (Master) level in a technical field
·         Certificate as a qualified electrician is a distinct advantage
·         Minimum of 5+ years’ experience as engineer in an electro technical environment
·         Minimum  of  5+  years’ experience  as  engineer  in  an  industrial/mechanical  engineering environment (e.g. full continuous factory)
·         Knowledge of or training in Telecommunications Engineering, fibre optic cabling and splicing or data centre / facility experience is a distinct advantage
·         Minimum of 5+ years people management experience
·         Fluent in English
·         Service-orientated
·         Excellent problem solving skills
·         Excellent people management skills
·         Good communication skills
·         Flexible working manner
·         Accurate
·         Proactive
·         Stress-resilient

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address:  with Head of Operations on the Subject line.

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