Our
Client in the IT Industry is sourcing for a Head of Operations who will manage all local operations in such a way that
operations are optimal, in terms of stability (minimum down-time), adhering to
SLAs, cost effectiveness, security and ensuring client satisfaction is
maximized.
Key Responsibilities
1. Management
Task: Manage Operations team
Performance Indicator
·
Ensures Operations team is motivated
and dedicated with clear objectives.
·
Constantly develop and optimize the
function
·
Participates as a member of the
Management Team
·
Participates in setting clear goals
and managing the entity in co-operation with the Managing Director
(responsible)
2. Facility Management
Task: Manage all facility
(maintenance) activities
Performance Indicator
·
Co-develops (preventative)
maintenance schedule for infrastructure (generators, cooling, etc.)
·
Manages execution of maintenance
schedule
·
Ensures full continuous (24×7)
technical support is available to clients
·
Manages and executes diagnostic /
fault finding activities
·
Maintains the Building Management
System (BMS)
·
Undertakes Capex justification for
capacity planning
·
Generates multiple operation reports
(e.g.
·
SLA reports and Customer Monthly
Power Reports)
·
Provides input into business cases
·
Manages possible extensions /
upgrades to current sites and build-outs of new sites in co- operation with the
corporate engineering department
·
Manages external site security agency
·
Ensures quality and security of
technical operations and procedures for auditing
3. Service management
Task: Manage all service (VAS)
deliveries
Performance Indicator
·
Manage all service (VAS) deliveries
·
Manages execution / delivery of all
Value Added Services (VAS)
4. Customer Implementation Management
Task: Manage all Customer
Implementation Activities
Performance Indicator
·
Manages the translation of customer’s
wishes / requirements to customer implementation forecast.
·
Provides (escalation) support to the
Customer
·
Acts as a technical / operational interface
between Icolo.io and customers
5. Process Management
Task: Ensure alignment with
(external) regulation
Performance Indicator
·
Adheres to the Change Management
·
Process and compiles the necessary
change control and customer notifications for all services
·
Negotiates and maintains
(environmental) SLAs in line with agreed customer contracts
·
Adheres to local fire, health and
safety regulations
·
Develops, maintains and implements
business process guidelines for aspects such as troubleshooting, dedicated follow-up,
timely
·
status reporting and security
·
Provide sales support
·
Service Business Development
Experience, Knowledge and Expertise:
·
Educated to degree level in a degree
(Master) level in a technical field
·
Certificate as a qualified
electrician is a distinct advantage
·
Minimum of 5+ years’ experience as
engineer in an electro technical environment
·
Minimum of 5+
years’ experience as engineer in an
industrial/mechanical engineering environment (e.g. full continuous
factory)
·
Knowledge of or training in
Telecommunications Engineering, fibre optic cabling and splicing or data centre
/ facility experience is a distinct advantage
·
Minimum of 5+ years people management
experience
·
Fluent in English
·
Service-orientated
·
Excellent problem solving skills
·
Excellent people management skills
·
Good communication skills
·
Flexible working manner
·
Accurate
·
Proactive
·
Stress-resilient
Applicants who meet the requirements
stated above should send their applications and detailed CVs with a day – time
telephone number to the email address: jobs@hcsafrica.com with Head of
Operations on the Subject line.