Duma works is recruiting an Operations
and Administration Manager for
one of our clients; the company is one of the best hotel resorts in Kenya.
Location: Nyeri
Key responsibilities:
- Sell and market
the Hotel to potential and existing clientele in order to grow the
business in addition to creating and maintaining a positive image of the
hotel evidenced through return customers.
- Directs the
work of the department heads under his/her supervision by coordinating the
departmental objectives.
- Works with the
Directors in developing and implementing long-term, annual plans and
budgets.
- Approves
budgets, general operating procedures and guidelines for the hotel.
Monitor revenue, operating costs and overall budget.
- Receives,
investigates and respond to complaints from guests and employees ensuring
promptness and professionalism.
- Participates in
hotel inspections to ensure cleanliness, staff safety and adherence to
service and operating standards.
- Obtains all the
business licenses required for the operation of the hotel and ensures
operations are in conformity with all the statutory regulations in force.
- Preparation and
execution of the annual sales and marketing plan together with the sales
and marketing department
- Accomplishes a
set of administrative duties such as leading and attending meetings,
writing reports and memos and other specific duties related to the job
function.
- Acts as the
lead public relations officer of the unit by cultivating and maintaining
good relationship with the local community, police, government officials
and representatives of trade associations, etc.
- Promotes team
work and cohesion amongst staff and ensuring that all members of staff are
treated fairly at all times.
- Ensure proper
training of staff and adherence to the Occupational Health & Safety,
procedures, fire regulations and other legal requirements.
Requirements / Qualifications
- Degree in
Business or in a relevant field
- At least 5
years experience as an Operations Manager
- Good command of
English both, spoken and written
- Excellent
communication and interpersonal skills
- Proficiency in
computer packages (MS Office, Word and Excel)
- Experience with
hotel operation systems is preferable
- Ability to plan
and prioritise projects/ tasks.
- Strong
management and leadership skills.
- Highly
organised, proactive and result driven
- Strategic
thinker, team player and hands-on.
- Ability to
create a vision and mobilise staff towards its achievement
- Emotionally
mature, socially engaged and passionate.
Key: F&B and/Housekeeping background will be an added advantage.
Apply
Cover Letter and detailed CV
are to be sent by email to apply@dumaworks.com marking the subject as “2367”,
Your Full name & Phone number e.g. 2367 Barack Obama,
+2547xxxxxxxx.
If you don’t follow these
instructions, your application will not go through.
Deadline for receiving applications: 30th October 2016
N.B. When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an alert asking you to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to
forward your application to the employer. This is to save both you and the
employer time and make sure you both find the best match.