International
Organization for Migration (IOM)
I.
Position Information
Vacancy
Number: IOMKE/CFA/061/2016
Position
title: Intern -
Migration Services and Solution Centre
Position
grade: Internship
(remunerated)
Duty
station: Nairobi,
Kenya
Seniority
band: n/a
Job
family: Core
Migration
Organizational
unit: Operations
Position
number: n/a
Subject
to rotation: No
Reporting directly to: Senior Operations Officer
Reporting directly to: Senior Operations Officer
Overall
supervision by: Operations
Officer
II.
Organizational Context and Scope
Established
in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and
non-governmental partners.
IOM is
dedicated to promoting humane and orderly migration for the benefit of all. It
does so by providing services and advice to governments and migrants.
III.
Responsibilities and Accountabilities
1)
General Functions
Working
under the overall supervision of the Operations Officer, and the direct Senior
Operations Officer, the Intern will provide support to the Migration Services
and Solution Centre (MSSC) Team.
She/he
will do so in close consultation with relevant partners and colleagues in the
IOM Lavington and Gigiri Offices.
2)
Essential Functions include:
1.
Receive potential IOM clients in the MSSC and advises them of
IOM’s self- payer and prepaid travel services..
2.
Provide migrants with information related to exit procedures and
formalities, choices of air carriers, routings, airfares, and methods of
payment for transportation.
3.
Collect data from clients who request IOM services.
4.
Complete payment forms and direct clients to IOM cashier for
prepayment processing and instructions.
5.
Make airline reservations using the Amadeus reservation system
in accordance with staff travel regulations.
6.
Provide efficient service to Migrants by advising on
availabilities, best routings and air fare information as per carriers with
which IOM has agreements.
7.
Confirm bookings with migrants and provide detailed itineraries
and electronic tickets where applicable.
8.
Provide relevant information on travel requirements to clients
(e.g. vaccination and visa requirements) and update travel logs and reports.
9.
Maintain and update continuously client files.
10. Make
entries into IOM data bases as required following the Standard Operating
Procedures (SOPs).
11. Update
pre-flight files ensuring all necessary documents are requested for and
included in the file.
12. Track
all bookings and ensure required information is updated in the various travel
management tools.
13. Perform
any other duties that may be assigned.
IV.
Competencies
The
incumbent is expected to demonstrate the following technical and behavioural
competencies:
Behavioural
Accountability
- Accepts
and gives constructive criticism
- Follows
all relevant procedures, processes, and policies
- Monitors
own work to correct errors
Client
Orientation
- Establishes
and maintains effective working relationships with clients
- Keeps
clients informed of developments and setbacks
Continuous
Learning
- Contributes
to colleagues' learning
- Demonstrates
interest in improving relevant skills
Communication
- Actively
shares relevant information
- Writes
clearly and effectively, adapting wording and style to the intended
audience
- Listens
effectively and communicates clearly, adapting delivery to the audience
Professionalism
- Masters
subject matter related to responsibilities
- Incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation
- Persistent,
calm, and polite in the face of challenges and stress
- Treats
all colleagues with respect and dignity
- Works
effectively with people from different cultures by adapting to relevant
cultural contexts
Teamwork
- Actively
contributes to an effective, collegial, and agreeable team environment
- Gives
credit where credit is due
Technical
- Basic
Knowledge of Computer Reservation System –Preferably Amadeus or Galileo
- Basic
Fare Search and Quotation Skills
V.
Education and Experience
- Completed
Advanced IATA Diploma;
- Basic
work experience in Airline or Travel Agency;
- Competency
in Microsoft Office programs including Outlook;
- Excellent
communication and analytical skills;
- Working
knowledge of MS Office suite and Outlook;
- Able
to work, independently in stressful conditions, dynamic and results
driven.
VI.
Personal Development
The incumbent will acquire technical knowledge in movements and resettlement procedures and processes in the Operations department, and acquire understanding on policies and procedures from an international organization’s perspective and will gain in-site experience in working in an international multi- cultural environment, with an intergovernmental organization
VI. Languages Required
Fluency in both written and spoken English and Kiswahili.
I.
Position Information
Vacancy
Number:IOMKE/CFA/062/2016
Position
title: Intern -
Staff Travel
Position
grade: Internship
(remunerated)
Duty
station: Nairobi,
Kenya
Duration of Assignment: 6-9
months
Seniority
band: n/a
Job
family: Core
Migration
Organizational
unit: Operations
Position
number: n/a
Subject
to rotation: No
Reporting directly to: Movements Co-ordinator
Reporting directly to: Movements Co-ordinator
Overall
supervision by: Operations
Officer
II.
Organizational Context and Scope
Established
in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and
non-governmental partners.
IOM is
dedicated to promoting humane and orderly migration for the benefit of all. It
does so by providing services and advice to governments and migrants.
III.
Responsibilities and Accountabilities
Working
under the overall supervision of the Operations Officer, and the direct
supervision of the Movements Co-ordinator, the Intern will provide support to
the Staff Travel Team.
He/She
will work in close consultation with relevant partners and colleagues of the
IOM Nairobi Country Office.
In
particular he/she will
1.
Make airline reservations using the Amadeus reservation system
in accordance with staff travel regulations.
2.
Provide efficient service to staff by advising on
availabilities, best routings and air fare information as per carriers with
which IOM has agreements.
3.
Confirm bookings with staff and provide detailed itineraries and
electronic tickets where applicable.
4.
Provide relevant information to staff (e.g. vaccination and visa
requirements) and update travel logs and reports.
5.
Maintain and update continuously client files.
6.
Make entries into IOM data base as required following the
Standard Operating Procedures (SOPs).
7.
Update pre-flight files ensuring all necessary documents are
requested for and included in the file.
8.
Track all staff travel bookings and ensure required information
is updated in the various travel management tools.
9.
Perform any other duties that may be assigned
IV.
Competencies
The
incumbent is expected to demonstrate the following technical and behavioural
competencies:
Behavioural
Accountability
- Accepts
and gives constructive criticism
- Follows
all relevant procedures, processes, and policies
- Monitors
own work to correct errors
Client
Orientation
- Establishes
and maintains effective working relationships with clients
- Keeps
clients informed of developments and setbacks
Continuous
Learning
- Contributes
to colleagues' learning
- Demonstrates
interest in improving relevant skills
Communication
- Actively
shares relevant information
- Writes
clearly and effectively, adapting wording and style to the intended
audience
- Listens
effectively and communicates clearly, adapting delivery to the audience
Professionalism
- Masters
subject matter related to responsibilities
- Incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation
- Persistent,
calm, and polite in the face of challenges and stress
- Treats
all colleagues with respect and dignity
- Works
effectively with people from different cultures by adapting to relevant
cultural contexts
Teamwork
- Actively
contributes to an effective, collegial, and agreeable team environment
- Gives
credit where credit is due
Technical
- Basic
Knowledge of Computer Reservation System Preferably Amadeus or
Galileo
- Basic
Fare Search and Quotation Skills.
V.
Education and Experience
- Advanced
IATA Diploma or equivalent qualifications
- Basic
work experience in Airline or Travel Agency.
- Excellent
communication and analytical skills.
- Good
knowledge of Computer skills; MS Office (Outlook, Access and Excel),
- Able
to work independently in stressful conditions, dynamic and results driven.
- Must
have a Certificate of good conduct.
VI.
Personal Development
The
incumbent will acquire technical knowledge in the area of airline reservations,
and acquire understanding on policies and procedures associated with airline
reservations operations from an international organization’s perspective and
will gain in-site experience in working in an international multi-cultural
environment, with an intergovernmental organization.
VI. Languages
Required: Fluency in both written
and spoken English and Kiswahili.
Mode
of Application
Submit
cover letter and CV, including daytime telephone and e-mail contact to:
International
Organization for Migration (IOM),
Human
Resources Department,
and
send via e-mail to hrnairobi@iom.int.
Closing Date: 28 June 2016.
Only Shortlisted Applicants will be contacted.
Note
No Fee: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.
No Fee: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.