Job
Title: Customer
Relations Intern
Function
/ Department: Customer
Relations
Reporting
to: Customer
Service Manager
Deputy
in case of absence: Team
Leader Customer Relations
Direct
Reports: None
Targets
and Responsibilities
- Ensure
delivery of reputable world class customer support, and promote and
maintain the Company’s image.
- Handle
walk in customers
- Customer
education on products
- Interact,
respond to and follow up on all queries and comments
- Investigating
and resolving clients complaints /issues
- Keeping
accurate records of discussions or correspondence with customer
- Ensure
all enquiries made via phone and email are responded to within 1 hour and
resolved within 24 hours
Skills and Attributes
- High
energy levels
- Highly
motivated for Customer Service
- Excellent
interpersonal and communication skills
- Exceptional
planning and organising skills
- Knowledge
of products and services
- Excellent
time management skills
- Ability
to work well with other members of staff and flexibility to undertake
other additional responsibilities.
Requirements:
- Bachelors
Degree in Communication/ PR/ Customer Service or related course
- Experience
in Customer Service
Send resume to recruit@ringier.co.ke by 6th October 2015
Only
shortlisted candidates will be contacted