Check your search results here

Customer Service Representatives Jobs in Kenya

Position: French or Arabic Speaking Customer Service Representatives
Reporting to: Team Leader
Supervises: None
Position Summary:- The Customer Support Representative is required to provide exceptional customer experience through handling inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.
Duties and Responsibilities:- 
  • Receive incoming calls and provide general and technical support to customers on products 
  • Maintain customer experience levels within the stipulated quality standards. 
  • Conduct Happy Call and Customer Satisfaction Survey calls 
  • Collect, confirm and update client information on CRM. 
  • Record and follow up on general queries and complaints 
  • Conduct a predetermined number of CSAT surveys 
  • Handle complaints in a polite and professional manner. 
  • Understand and adhere to the escalation process. 
  • Research required information using available resources. 
  • Handle online customer support if required (Emails, chat, blogs etc.)

Knowledge and Skills: 
  • Tertiary education; holders of Bachelor’s degree will have an added advantage. 
  • MUST be fluent in either FRENCH or ARABIC 
  • Previous experience in a call center will be an added advantage 
  • Fluent in the English Language (neutral and clear accent) 
  • Proficient in MS Office Suite. 
  • Knowledge of any of the following products would be an advantage: - Hand held phones; Home appliances; Audio Visual; Office Automation; Information Technology; Digital imaging. 
  • Must possess a Valid Certificate of Good Conduct
Key Competencies and Attributes: 
  • Ability to handle complaints in a polite; empathetic and professional manner 
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises 
  • Maintains a positive attitude and enthusiasm when faced with routine work 
  • Dynamic and energized individual. 
  • Ability to multi task 
  • Maintains high levels of integrity and confidentiality of client information. 
  • Excellent telephone etiquette 
  • Excellent communication skills 
  • Excellent customer service skills

Only qualified candidates should apply to clearly indicating the title applying for on the subject line. 

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here