About M-KOPA Solar: M-KOPA Solar, headquartered in Nairobi, Kenya, is
the global leader of "pay-as-you-go" energy for offgrid customers.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 100,000 homes in East Africa to solar power. As of Q4 2014 the company is adding over 10,000 new homes each month and employs nearly 500 full time staff with offices in Kenya, Uganda, Tanzania, the UK and Hong Kong.
M-KOPA works in partnership with
leading mobile network operators including Safaricom in Kenya, and is busy
developing additional pay-as-you-go products and services. The company has also
begun
licensing its technology to partners in markets outside East Africa.
licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC, and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer.
The company's innovative business
model has been profiled in leading global media including The Economist, the
BBC, Bloomberg, the Financial Times and Wired.
Position Title: Software Developer
Location: Nairobi, Kenya
Position Start: ASAP
Reporting to: Head of Technology
Role Profile
Responsibilities
- Developing web based software using C# on the
ASP.NET MVC Framework
- Developing software solutions for different
platforms/ devices as required by the business
- Clear and concise technical documentation
- Resolving support tickets on M-KOPA’s systems
Skills & Experience
- At least 3 years of experience in building
solutions using C#
- Strong practical understanding of Object
Oriented Programming concepts
- Strong understanding of using ORMs such as
NHibernate and Entity Framework
- Excellent knowledge of MS SQL Server
- Experience in Test Driven Development
- Experience in working with messaging systems
such as MSMQ and RabbitMQ
- Strong analytical and problem solving skills
with an attention to detail
- Self-motivated with the ability to prioritize,
meet deadlines, and manage own time with changing priorities
- A results oriented individual who thrives
working in a fast paced environment
- Excellent interpersonal skills with a
willingness to go the extra mile to assist other team members
Remuneration: Competitive covering a monthly salary,
performance bonus and medical benefits reflective of the candidate’s experience
and skills.
To Apply: To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the email subject EVSOFTWARE-DEV-0115
Position Title: Telesales Manager
Location: Nairobi
Position Start: ASAP
Reporting to: Director Call & Credit
Overall Purpose: The
role is to lead and manage the Telesales Team to achieve the given
targets.
The role will entail the full
management of the sales process from data and campaign management, to monitoring
and coaching individual performance to planning future sales strategies.
It will require a dynamic thinker who
willing to try new ways of working to achieve results and has the desire to
grow the team in size and performance.
The individual will need excellent
people skills to allow the candidate to build a high performance team.
The candidate must be able to
demonstrate previous leadership and successful sales experience in a call
centre environment.
Role Profile
Key Accountabilities
- Leader of Telesales. Provide the inspirational
leadership to create a motivated and performing team, which will become a
model of telesales in East Africa.
- Campaign Management & Design. Able to
design the campaigns to ensure maximum efficiency of leads and people are
achieved.
- Campaign Monitoring. Live monitoring of
campaigns and able to rapidly adapt to changes in performance or
circumstances
- Sales Coaching. Coaches the team on the
methods of selling and how to improve individual performance. Write, adapt
and monitor sales scripts
- Quality Control. Ensure that all sales are
completed as per company SOPs and feedback loops are put in place to
monitor performance, in conjunction with the QA team.
- Stock Management. Must monitor stock levels to
ensure service centres are capable of delivering on orders
- Analysis. Design, request & interrupt
reporting around the call
Incumbent Requirements
Required
- Minimum of 4 years working in Call Centres,
including Sales.
- Proven leadership of teams of 20+ people
- Previously experience of structuring a
performance culture
- High level of proficiency in Microsoft office
suite.
- Previous experience of creating, implementing
and adjust sales planes
Business Competencies
- Leadership skills
- Sales Processes
- Working with Others
- Operational Excellence
- Creativity & Innovation
- Performance driven
Beneficial
- Understanding of telephone Dialer systems
- Strong report interpretation skills
Remuneration: Competitive covering a monthly salary,
performance bonus and medical benefits reflective of the candidate’s experience
and skills.
To Apply: To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-CCTM-0415
Position Title: Payments Analyst
Location: Nairobi
HQ
Position Start: As
Soon As Possible
Reporting to: Head of Data
Overall Purpose: This objective of this position is to ensure that
all payments are accurately processed in a timely fashion.
Role Profile
Key Accountabilities
Planning & Organization
- Proactively update the payments-affecting
activities calendar and implement all processes necessary to mitigate risk
- Produce regular housekeeping reports to allow
for an accurate measure of the status of both successful and failed
transactions and timely view of customer and agents affecting issues at
any point in time; highlighting any exceptions to the supervisor.
Customer Excellence:
Internal/External Customer Engagement & Relationship Management
- Coordinate with Finance (accounts receivables,
VAT and revenue) to ensure timely and accurate financial booking,
reporting and reconciliations.
- Coordinate and work closely with all payment
partner channels in resolving any outstanding unidentified and
un-reconciled payments and timely escalation of potential errors.
- Work closely with internal and external IT
Operations in ensuring timely resolution of payment related activities –
batch processing/uploads, report extracts, replications, etc.
- Conduct reconciliation of customer payments
made out through the channel in a timely manner.
- Manage timely and accurate application of
payments and top ups to the customer account
- Conduct timely reporting and regular
escalation of key customer affecting issues to the supervisor
- Conduct root cause analysis and resolve simple
to medium complexity customer facing problems across numerous processes
and systems
People Excellence: Learning &
Growth
- Provide ongoing guidance and support to other
business users and team members on payments.
- Develop and agree with the supervisor on plans
to continue build own skills and knowledge.
- Keep build and improve skills that may enhance
the operation activities from finance prospective for this area.
Process Excellence: Operational
Efficiency & Risk Management
- Recognize, propose and drive enhancements to
ensure weaknesses/gaps are addressed in the payment processes and systems
- Assist in the development of test
cases/scenarios for any changes, additions or enhancements to payment
processing and reconciliations
- Perform User Acceptance Testing on any
changes, developments and additions of payment channels
- Perform continuous analysis to seek and
implement improvements in the payment reconciliation processes the
efficient use of resources
- Assist the supervisor in the definition &
documentation of all relevant business processes for payment
reconciliations
Incumbent Requirements
- Good understanding of accounting principles;
best practices and procedures
- Comfortable working with people at senior
levels
- Strong communication/negotiation skills
- Strong analytical and presentation skills
- Strong Excel skills
- Ability to manage own work load and meet
aggressive deadlines and deliverables
- Persistence with problem solving and solution
recommendation
- Outcome Focused and Result Oriented
- Excellent interpersonal and business writing
skills
- Experience of working in a complex business
environment
- Strong understanding of IT systems and quality
assurance processes
- Ability to adapt to changing priorities,
workload and tasks
- Attention to detail
- Ability to work well in a team environment
under demanding and stressful conditions
- Fluency in English & Swahili
Education:
- Bachelor’s Degree in Finance or Accounting, or
its equivalent
- Professional Accountancy Certification (CPA(K)
or ACCA)
Remuneration: Competitive
covering a monthly salary, performance bonus and medical benefits reflective of
the candidate’s experience and skills.
To Apply: To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-DPA-615
Deadline for applications is 3 PM 9th June 2015
Please Note: Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview.
Therefore, if you have not heard from
M-KOPA within 4 weeks of the date of the deadline your application, you should
assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.
