Job Title: Sales Executive
Job Code: SE/TL/150603
Number of Positions Open: 3
Reports To: Head
of Sales and Marketing
Location: Nairobi, Kenya
Closing Date: Open
Until Filled
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
They are also a trend setter in
mobile solutions used by millions of Kenyans, every day and are licensed by
Communication Authority to provide premium rate and content services.
Job Summary: As a Sales Executive you will be responsible for promoting the value proposition, products and services of our client.
Job Summary: As a Sales Executive you will be responsible for promoting the value proposition, products and services of our client.
You will also be responsible for
responding in a timely manner to incoming requests for quotes, applications
assistance and resolving customer issues as well as following up on quotes,
opportunities, and leads and maintain account relations.
You will work with the Head of Sales and Marketing to develop new business, prepare proposals and quotations for development of software and negotiate and win contracts.
You will work with the Head of Sales and Marketing to develop new business, prepare proposals and quotations for development of software and negotiate and win contracts.
You will need to ensure open and
efficient communication channels exist between you and your supervisor in order
for the establishment to run smoothly.
Primary Responsibilities:
Market Research
Primary Responsibilities:
Market Research
- Successfully gain deeper understanding of the
industry, its players, its desires, its movement and direction, new
trends, new technologies, competition e.t.c.
- Learn which specific benefits and attributes
of the company products are most compelling among target customers and
what the differentiating factors within the market and the players
- Assist in preparation of comparisons with
competitors
- Provide feedback and input from own markets to
help shape marketing strategy for all products.
- Develop new business strategies to re-align as
a market supplier leader
- Develop new trendsetter ideas that would
position the company as a market leader
Direct sales activities
- Identify new market and new product
opportunities
- Respond efficiently to enquiries for solutions
and respond with appropriate information about products
- Contact potential clients to understand and
quantify their requirements and budgets and sell the advantages of our
products
- Establishment of direct sales opportunities
for all company products
- Follow up of sales leads
Promotion
- Assist where required in design, production
and co-ordination of all marketing material and press releases
- Co-ordination of and representation at
exhibitions including follow up of contacts
- Seeking out promotional opportunities for
products
Sales and revenue target
- All the activities of Sales and Executive are
justified and substantiated by the revenue generated from them (ROI).
- You work with individual monthly target
Client relationship building and
Management
- Ensure a well maintained marketing database
with all the existing clients and new prospects
- Ensure that we have great and cordial
relationship maintained with clients
Technical Support
- Assist customers in the operation of their
products and organize support for problems they may have
- Demonstrate the technical operation of
products
Reporting and any other Duties
- You will be reporting to the Head of sales and
marketing
- The Head of sales and marketing should be
briefed on the progress of the team’s activities towards achieving the set
targets and the status of the business-client relationship on the ground
- The Head of sales and marketing may review
your duties from time to time
- Your performance will be benchmarked on your
ability to deliver high quality software solutions within set time lines
and specifications
Knowledge and Skills:
Required:
Required:
- 1-3 years’ experience in technical sales
engagement in a relevant corporate industry
- Good technical background with an
understanding of software solutions development and life cycle
- Result oriented and a high performer
- Strong interpersonal skills and human
relations
- Experience with enterprise software solutions
in large and complex organizations
- Analytical and ability to make sound judgment
on viability of ventures
- Strong understanding of customer and market
dynamics and requirements
- Flexibility to travel away from the city to
meet prospective clients and work
Preferred:
- Analytical and strategic to customer needs and
problems
- Competitive analysis
- Prospecting and closing skills
- Excellent client management and relationship
management skills
- Strong communication skills in all forms
including written, oral, email, telephone, and presentation
- Excellent organizational and time management
skills
- Strong communication skills in all forms
including written,
- Ability to cope with competing demands and to
prioritize tasks
- Capable of hands on problem-solving, with
ability to generate ideas and solutions
- Professionalism
- High energy levels and hard working
- Excellent time management
Education and Training:
- A Bachelor’s degree course in a relevant
discipline in Sales and Marketing
- Experience in business development and/or
sales discipline (or a relevant course) that positions you as a strong
sales candidate
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Sales Executive
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Sales Executive
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Job Title: Software Engineer
Job Code: SWE/TL/150603
Number of Positions Open: 3
Reports To: Project Manager
Location: Nairobi, Kenya
Location: Nairobi, Kenya
Closing Date: Open
Until Filled
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
They are also a trend setter in
mobile solutions used by millions of Kenyans, every day and are licensed by
Communication Authority to provide premium rate and content services.
Job Summary: As a Software Engineer, you will be directly responsible for the actual designing, developing and installing software solutions for target clients within set deadlines and specifications as well as ensure that all related activities are well planned, managed and happen within the agreed standards.
Job Summary: As a Software Engineer, you will be directly responsible for the actual designing, developing and installing software solutions for target clients within set deadlines and specifications as well as ensure that all related activities are well planned, managed and happen within the agreed standards.
You shall be expected to produce high
quality software solutions within time and resource constraints that shall be
acceptable and useful to clients.
You will be involved in numerous day to day tasks including overseeing the entire software product development process from design to delivering the product to clients.
You will be involved in numerous day to day tasks including overseeing the entire software product development process from design to delivering the product to clients.
You will be expected to communicate
each activity progress to the project manager and build strong client
relationships with the clients that you serve while you interact with
them.
You will brief your supervisor on all
the happenings of the day giving suggestions and ideas on how we can move the
business to a new level.
You will need to ensure open and
efficient communication channels exist between you and your supervisor in order
for the business to run smoothly
Primary Responsibilities:
1. System Research and Analysis
Primary Responsibilities:
1. System Research and Analysis
- To interact with various clients and / or
stakeholders to determine their problem statement through requirements
gathering, conduct analysis of the requirements and come up with
requirement and system specification documents
- To use relevant documentation standards and
tools to come up with various necessary project and system documentations
prior to the software development processes that correctly document
software projects
- To conduct analysis of various requirements,
problem definitions e.t.c. of solutions to determine operational feasibility
of solutions and advise management appropriately
- Improve operations by conducting systems
analysis and recommending changes in systems and solutions
Evaluation:
- Research documentation
- Case findings and feasibility studies
- Requirements gathering
- Ability to analyze various solutions and
requirements
2. System Design, Development and
deployment / implementation and documentation
System Design
System Design
- To use various standards of software modeling
and simulation using different techniques to come up with solution models
and designs that can be used as the base for the system development phase
- To use database skills and knowledge to come
up with sound database designs for various software projects prior to the
development phase
- To create various required system design
documents and tools for solutions for approval prior to their development
System Development
- To program and develop according to
specification with the main aim of developing a problem solving and
customer acceptable solution and that meets the clients’ requirements
- Develop software solutions according to the
given specifications and come up with deliverables within deadline and
resources constraint
- To integrate various software and hardware
solutions with other pre-existing or new software and hardware solutions
to ensure that they work together as planned on blueprint
- To document the developed work using various
standards and procedures to ensure that solutions are easily
understandable and usable both at a user level and from a developers point
of view / interaction
System Implementation / deployment /
roll out
- To deploy various system solutions within
client sites and other platforms applicable as per the requirements of the
project and conduct developer white and black box testing as well as user
acceptance testing together with the customer to ensure that the solution
meets the expectation of the users and is hence accepted
- To integrate various solutions developed with
other systems that exist and that are meant to work hand in hand with the
developed solution in the best manner possible
- To conduct system integration tests where
applicable for solutions developed and that integrate with others that
exist or that are built away from our solution
- To train the users of the solution on the use
of the systems deployed and furnish them with various system
documentations including user manuals and “how to” guides
System documentation
- To write and produce system documentation for
solutions developed including user guides and manuals, developer guides
and system functional specifications documents for use by the various
stake
- Document all project workflow and applications
for easier follow up, coordination, maintenance and support
Evaluation:
System and database Design
- Ability to come up with proper and useful
designs of systems to be implemented and their documentation
- Ability to design databases for the
achievement of various project purposes and their documentation
System Development
- Ability to develop sound programmatic
solutions that meet the clients requirements and that conform to both
design specifications and acceptable standards, best practice and current
trends
System implementation / deployment /
roll out
- Ability to implement / deploy / roll out
developed solutions within client and other applicable infrastructure and
have them working as planned and in the best manner possible
- Ability to test and have solutions accepted by
the users and other stake holders of the solution as solving their problem
- Positive feedback from customers on the
solution implementation
System Documentation
- Ability to produce various product
documentations required by all stakeholders as well as documentation to
support the system development life cycle
3. Project Management
- Manage project workflow and ensure that
projects are executed within the set schedule with prudence to avoid or
minimize wastage of resources
- To use various project management
methodologies and reporting to ensure that projects are implemented in the
best manner possible
- To take lead in various projects and be
overall responsible for their successful execution and implementation from
start to end
- To coordinate project workflows and
deliverables through the use of leadership and communication skills to
ensure that projects are delivered in the best manner possible
Evaluation:
- The smooth execution of projects and project
work flow
- Coordination and alignment of project’s
members
- Maximization of project resources within
projects
- Overall success of projects
4. Quality Assurance
- To ensure all projects and deliverables adhere
to highest quality standards
- Provide software testing and quality assurance
to clients
Evaluation:
- Ability to provide high quality and efficient
solutions to clients requirements
- Client’s level of satisfaction with quality of
work
5. Product and solution support
and maintenance
- Offer excellent support to clients in relation
to the products offered to them
- Liaise closely with system support team to
offer system support when required to especially for support that requires
development, system tweaking or correction
- Ensure continued customer satisfaction by
being committed and accountable in delivering results that meet their
needs
- Perform continuous solution reviews and
upgrades to ensure that the solutions remain relevant and up to date with
current trends, standards and requirements
Evaluation:
- Ability to remedy programmatic issues / faults
reported by customers with regard to products that they are using Client’s
satisfaction with the products that they use
- Ability to maintain software solutions and
keep them relevant, easy to use and continuously updated and in
conformance with industry standards and acceptable functionality
- Ensure continued customer satisfaction by
being committed and accountable in delivering results that meet their
needs
Reporting and any other Duties
- You will be reporting to the Project Manager,
and in the absence to the Head of Technical department both of whom shall
be your supervisor and senior supervisor respectively
- Your supervisors should be briefed on the
progress of the team’s activities towards achieving the set targets and
the status of the client relationships on the ground
- The supervisors may review your duties from
time to time
Evaluation:
- Supervisor’s recommendation
Knowledge and Skills:
Required:
Required:
- Must have 3-4 years’ experience in software
development
- Must understand desktop and web development
with the following skills: Java, Php, javascript, J2ME, Android
programming, Ajax, .Net
- Knowledge of database platforms: SQL server,
MySql, Oracle, foxpro, XML
- Excellent team player and willingness to take
direction and use own initiative as appropriate
- Desire to learn new technologies and adapt to
them with regard to programs and programming as a whole
- Ability to communicate clearly within team, to
management and with clients on relevant subjects of the tasks undertaken
- Project organization and management skill
- Experience with RAD tools and MVC frameworks
e.g CakePhp, code igniter e.t.c
- Experience in using web publishing and content
management tools e.g dreamweaver and joomla to come up with websites that
can be commercialized
Preferred:
- Course in project management
- Good interpersonal skills
- Other programming languages and tools e.g. C#,
python e.t.c
- Experience with financial management software
and financial accounting packages
- Graphic design skills (Photoshop, illustrator,
fireworks e.t.c)
Professional Competencies:
The following are key competencies required of the role.
The following are key competencies required of the role.
The candidate must exhibit the
following professional competencies:
- Hardworking
- Honest
- Ability to work under pressure
- Commitment
- Accountability
- Project Management
Education and Training:
- Diploma/Degree Computer Science/Information
Technology or related course
- A course in software project management would
be a bonus
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Software Engineer
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Software Engineer
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Job Title: Technical Sales Executive
Job Code: TSE/TL/150603
Number of Positions Open: 1
Reports To: Director, Strategy and Business Development
Location: Nairobi, Kenya
Closing Date: Open
Until Filled
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
Summary: Our client is a Kenyan ICT firm that develops ICT solutions that automate business processes in every sector of the economy to promote efficiency, sustainable innovation, and best practice.
They are also a trend setter in
mobile solutions used by millions of Kenyans, every day and are licensed by
Communication Authority to provide premium rate and content services.
Job Summary: As a Technical Sales Executive, you will be responsible for developing new business opportunities and leading on special projects to achieve set targets.
Job Summary: As a Technical Sales Executive, you will be responsible for developing new business opportunities and leading on special projects to achieve set targets.
You will also be accountable for
shaping and winning new business through client interaction to understand
customers’ needs and problem statements and come up with business proposals to
justify the relevance of engagement and system development.
You will act as the primary owner of key customer relationships and be the spokesperson within the organization on significant matters relating to policies, pursuits, capabilities and objectives for the key customers and provide recommendations to the company concerning strategies that will deliver sustainable and profitable business growth as well.
You will act as the primary owner of key customer relationships and be the spokesperson within the organization on significant matters relating to policies, pursuits, capabilities and objectives for the key customers and provide recommendations to the company concerning strategies that will deliver sustainable and profitable business growth as well.
You will also set financial and
performance targets to develop viable businesses and ventures to be undertaken
by the organization.
You will need to ensure open and
efficient communication channels exist between you and your supervisor in order
for the business to run smoothly.
Primary Responsibilities:
Market Research
Primary Responsibilities:
Market Research
- Carry out research of new technology,
industry, market and related events, publications, and announcements;
tracking individual contributors and their accomplishments to identify
trendsetter ideas that will ensure business leadership, growth and
continuity
- Study integration of new venture with company
strategies and operations; examining risks and potentials; estimating
partners' needs and goals to develop negotiating strategies and positions
New Products and market Business and
sales
- Open up new markets and engagements that did
not initially exist including boundary expansion and new product
development
- Developing a pro-active approach to establish
and maintain professional relationships with new and potential clients
that promote growth of business and market share in the industry
- To interact with new and existing customers to
create problem solving solutions to them that do not exist in the company
portfolio
- Actively and successfully manage the Sales and
Business Development Process : lead generation, credentials pitch, asking
questions; solution pitch, negotiation, close; handover to the technical
account management team and follow up to ensure successful product
delivery
Project Technical Sales
- Make project proposals, pitch solutions and
presentations to the relevant parties and close sales /partnership
agreements for new businesses
- Engage in deliberations with other
organizations and stakeholders,
- Work as a team and also as a leader in one’s
own capacity and ensure that you maintain professional conduct and
delivery of business
- Liaise closely with the mainstream Technical
Team, sales team as well as management while in their engagement to align
the objectives and requirements of the new project with the overall
organization strategy, priorities and objectives
- Work and liaise closely with the technical
team to create work plans and project plans for the execution of the new
projects which are then discussed with the project stake holders to get an
overall buying for the engagement
Business Plan / Budget Process
- Contribute to the development of company’s
business plan
- Contribute toward the development of
appropriate financial and performance targets
Reporting and any other duties
- You will be reporting to the Director,
Strategy and Business Development who shall be your supervisor
- Your supervisor should be briefed on the
progress and challenges of all areas mentioned above and you should
propose recommendations for review
- The Your supervisor may review your duties
from time to time
- You will be responsible for representing the
company externally in the industry
Knowledge and Skills:
Required:
Required:
- 2-4 years’ experience in technical sales
engagement in a relevant corporate industry
- Good technical background with an
understanding of software solutions development and life Cycle.
- Result oriented and a high performer
- Strong interpersonal skills and human
relations
- Experience with enterprise software solutions
in large and complex organizations
- Analytical and ability to make sound judgment
on viability of ventures
- Strong understanding of customer and market
dynamics and requirements
- Flexibility to travel away from the city to
meet prospective clients and work
- Proven leadership and ability to drive
business development team
Preferred:
- Experience in Software Engineering is an added
advantage.
- Analytical and strategic to customer needs and
problems
- Competitive analysis
- Prospecting and closing skills
- Excellent client management and relationship
management skills
- Strong communication skills in all forms
including written, oral, email, telephone, and presentation
- Excellent organizational and time management
skills
- Strong communication skills in all forms
including written,
- Ability to cope with competing demands and to
prioritize tasks
- Capable of hands on problem-solving, with
ability to generate ideas and solutions
- Professionalism
- High energy levels and hard working
- Excellent time management
Education and Training:
- A Bachelor’s degree course in a relevant
discipline in business development and or ICT related field
- Experience in business development and/or
sales discipline (or a relevant course) that positions you as a strong
sales and business development candidate
- A degree in a relevant technical discipline
will be an added advantage.
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Technical Sales Executive
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Technical Sales Executive
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Job Title: Customer Service Manager
Job Code: CSM/TL/150521
Number of Positions Open: 1
Location: Nairobi, Kenya
Closing Date: Open Until Filled
Summary: Our client is an ICT company that strives to automate business processes in various sectors of the economy with the aim to promote efficiency, best practice and sustainable innovation.
Job Summary: As a Customer Service Manager, you will be responsible for providing excellent customer service and to promote this idea throughout the organization.
Summary: Our client is an ICT company that strives to automate business processes in various sectors of the economy with the aim to promote efficiency, best practice and sustainable innovation.
Job Summary: As a Customer Service Manager, you will be responsible for providing excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department
running in an efficient and profitable manner, to increase customer
satisfaction, loyalty and retention and to meet their expectations.
Primary Responsibilities:
- Plan, organize, direct, manage and evaluate
all customer service activities and budget for the organization
- Ensure all customer service activities support
and strengthen the strategic objectives of the organization
- Develop, implement and manage the
organizations customer service policies, procedures, standards and
strategies while complying with all applicable rules, regulations,
standards and best practices
- Responsible with managing the call center,
handling routine inquiries received by email and phone and 24 hour support
functions
- Manage a team of 5 – 10 staff members
- Develop and measure KPI’s to determine and
improve the effectiveness of all customer service activities
- Apply new knowledge to management tasks for
the improvement of customer service activities
- Analyze customer service related information
and evaluate the results to choose best resolutions and alternatives to
customer service challenges, and to identify opportunities to improve
customer service
- Provide guidance on how to escalate complaints
and disputes in a well understood manner
- Resolve customer complaints and answer
customers’ questions regarding organizational policies and procedures
- Be a mentor to other customer service
personnel
- Develop and maintain constructive and
cooperative working relationships with stakeholders
- Collaborate and communicate knowledge i.e
trends, market information and customer insights across the organization
- Identify opportunities to add value beyond
problem resolution to relevant business areas
- Perform and/or direct day to day
administrative tasks
- Project management
- Any other task required on request
Qualifications and Experience
- A bachelor degree in Business Administration
or a related field
- 3 years’ experience in a similar role in the
industry
- Experience is providing customer service
support
- Excellent knowledge of management methods and
techniques
- Awareness of industry’s changing trends and
applications
- Must have excellent client – facing,
communication and report writing skills.
- Customer Service oriented
- Must have high integrity and willing to work
with minimal supervision.
Desired Skills and Attributes
- Communication skills
- Customer service focus
- Supervisory skills
- Problem analysis and problem solving
- Decision making
- Planning and organizing
- Initiative
- Leadership skills
- Flexibility
- Presentation skills
- Stress tolerance and patience
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Customer Service Manager
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Customer Service Manager
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
