Our client, is a modern consumer led
business and a leading manufacturer of edible oils, fats and soaps, with its HQ
in Mombasa.
Following performance success in
2014, the company is growing and is seeking to hire a Customer Service Executive
The customer service executive reports directly to the supervisor – customer
retention.This job will be based in Mombasa, Kenya
Key Areas of Responsibilities
- Adhere to the systems, policies and procedures
of the company
- Participate in conducting internal analysis of
the department by providing data related to Partners’ sales performance.
- Collect external environment data related to
market, competition etc on the basis of agreed framework.
- Conduct competitor study to gather competitor
information and their activities. Details would be shared with the team so
that the same can be used in making sales and marketing plan.
- Meet potential clients and inform them
regarding the company’s’ products.
- Ensure clients have updated price list
whenever prices are revised.
- Prepare sales report and share it with the
Commercial Team on a weekly basis.
- Take feedback from client on brand awareness,
competitors, service quality, etc.
- Collect orders from client.
- Ensure timely payment collection form the
customers.
- Find out reasons in case of lost order or in
case a customer cancels and discontinues partnership.
- Coordinate with brand manager/Area Managers
for marketing and promotional activities to be done for Channel Partners.
- Ensure that the stock is available at all
shelves at customer site.
- Ensure proper replenishment of clients stock
by keeping updates of stock position.
- Discuss client complaints and issues with team
head and resolve the issues.
- Ensure performance of team including visual
merchandisers and key accounts manager are appropriate to achieve company
sales targets.
- Manage performance of the Channel
Champion/Trade Partner team by monitoring their sales
Prepare following reports:
Monthly
- Credit report
- Order Turnaround Report
- New product market feasibility report
Weekly
- Daily Sales Report
- Sales report
- Order Turnaround Report
- Trade marketing sales report
Prepares following forms/checklists-
- Internal analysis checklist (order/against
delivery actual)
- Sales forecast-Monthly
- Order form Summary
- Lost order form-Cancelled Orders
Weekly
- Payment collection list
- Order Conversion list
Key Minimum Specification:
- Must be a holder of a Degree either in a
business or social discipline
- A sales and Marketing / Customer Care or front
office. Professional training is an added advantage
- 3-5 years’ experience in FCMG is required with
demonstrated Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills,
Resolving Conflict, Analyzing Information , Multi-tasking
- Must have good business acumen
If you meet the above requirements,
submit CV only at Peter@rtsgp.com by 03/02/2015.
