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Customer Service Executive Job Vacancy in Kenya

Our client a key player in the FMCGs industry is seeking to recruit Customer Service Executive
 
Key Responsibilities
                               
·                     Adhere to the systems, policies and procedures
·                     Participate in conducting internal analysis of the department by providing data related to
·                     Partners’ sales performance.
·                     Collect external environment data related to market, competition etc on the basis of agreed framework.
·                     Conduct competitor study to gather competitor information and their activities.
·                     Meet potential clients and inform those regarding products.
·                     Ensure clients have updated price list whenever prices are revised.
·                     Prepare sales report and share it with the Commercial Team on a weekly basis.
·                     Take feedback from client on brand awareness, competitors, service quality, etc.
·                     Collect orders from client.
·                     Ensure timely payment collection form the customers.
·                     Find out reasons in case of lost order or in case a customer cancels and discontinues partnership.
·                     Coordinate with brand manager/Area Managers for marketing and promotional activities to be done for Channel Partners.
·                     Ensure that the stock is available at all shelves at customer site.
·                     Ensure proper replenishment of clients stock by keeping updates of stock position.
·                     Discuss client complaints and issues with Team Head and resolve the issues.
·                     Ensure performance of team including visual merchandisers and key accounts manager are appropriate to achieve company sales targets.
·                     Manage performance of the Channel Champion/Trade Partner team by monitoring their sales performance.
Minimum Qualifications
·                     Degree business discipline
·                     A sales and Marketing/ Customer Care or front office Professional training is an added advantage
·                     3-5 years Experience in Customer Service,
·                     Product Knowledge in FCMG is required


Qualified candidates should send in CVs to info@frank-mgt.com CC frankmconsult@yahoo.com on or before midday of Tuesday 30th December 2014

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