Our client a key player in the FMCGs
industry is seeking to recruit Customer
Service Executive
·
Adhere to the systems, policies and
procedures
·
Participate in conducting internal
analysis of the department by providing data related to
·
Partners’ sales performance.
·
Collect external environment data
related to market, competition etc on the basis of agreed framework.
·
Conduct competitor study to gather
competitor information and their activities.
·
Meet potential clients and inform
those regarding products.
·
Ensure clients have updated price
list whenever prices are revised.
·
Prepare sales report and share it with
the Commercial Team on a weekly basis.
·
Take feedback from client on brand
awareness, competitors, service quality, etc.
·
Collect orders from client.
·
Ensure timely payment collection form
the customers.
·
Find out reasons in case of lost
order or in case a customer cancels and discontinues partnership.
·
Coordinate with brand manager/Area
Managers for marketing and promotional activities to be done for Channel
Partners.
·
Ensure that the stock is available at
all shelves at customer site.
·
Ensure proper replenishment of
clients stock by keeping updates of stock position.
·
Discuss client complaints and issues
with Team Head and resolve the issues.
·
Ensure performance of team including
visual merchandisers and key accounts manager are appropriate to achieve
company sales targets.
·
Manage performance of the Channel
Champion/Trade Partner team by monitoring their sales performance.
Minimum Qualifications
·
Degree business discipline
·
A sales and Marketing/ Customer Care
or front office Professional training is an added advantage
·
3-5 years Experience in Customer
Service,
·
Product Knowledge in FCMG is required
Qualified candidates should send in
CVs to info@frank-mgt.com CC frankmconsult@yahoo.com on or before midday of
Tuesday 30th December 2014
